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November 2011. 2 Structure of the City Government  City Assembly  Mayor  19 city administrative bodies  336 city institutions  17 city precincts,

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Presentation on theme: "November 2011. 2 Structure of the City Government  City Assembly  Mayor  19 city administrative bodies  336 city institutions  17 city precincts,"— Presentation transcript:

1 November 2011

2 2 Structure of the City Government  City Assembly  Mayor  19 city administrative bodies  336 city institutions  17 city precincts, 218 community councils

3 3 Quality management system under the ISO 9001:2000 standard  The City Office for Economy, Labour and Entrepreneurship is the first administrative office of the City of Zagreb which established and certified, on 12 April 2005, a quality management system for it operations in compliance with the ISO 9001: 2000 standard.  The quality management system which has been certified and is maintained and developed, is the first step toward a more efficient, accountable and professional city government.  The application, maintenance and further development of the quality management control system in compliance with ISO 9001:2000 requirements is ascertained by regular annual audits.  A commitment to the needs of citizens and other users of our services and their satisfaction with services rendered are the most important values according to which the City Office for Economy, Labour and Entrepreneurship measures and ascertains its overall performance. ISO 9001 Q-722

4 4 City statistical profile  Dominant economic, financial and political status in the Republic of Croatia  Population: 788, % of Croatia’s total population  over 75% of total FDI in Croatia  Average net salary above the national average, August 2011 (Zagreb: € 856; Croatia € 737)

5 5  employed persons (March 31 st 2010.), or 29 % of total employment in Croatia  in Zagreb at September 2011th there were approximately unemployed persons or 13,6 % of total number registered unemployed persons in Croatia  Accounts for roughly 32,6 % of Croatia’s total exports (US$ 2,02 billion)  Accounts for roughly 57,4 % of Croatia’s total imports (US$ 5,86 billion)  30,518 companies, or 33,7 % of Croatia’s total, operate in the City of Zagreb  The City of Zagreb participates in Croatian free enterprise: –54 % of total revenues; –59,6% gross earnings; –33.7 % of the number of businesses; –40,3 % of the total number of employed in free enterprise Source:Komora Zagreb, I-VI 2011

6 6 In In 2008 CROATIA’S GDP: € 47.4 billion per capita: € ZAGREB’S GDP: €14.5 billion per capita: € Source: City Office for the Strategic Planning and Development of the City – Statistics Department In 2008, the share of the City of Zagreb in the overall GDP of the Republic of Croatia was 30.9 %, which is an increase of 0.5 % in comparison to 2007 The initial estimate indicates that the quarterly GDP for the Republic of Croatia in the second quarter of 2011 increased in real terms by 0.8 % in comparison to the same quarter of 2010 (National Statistics Bureau)

7 7 Source: CCE Zagreb Chamber Structure of Zagreb` s economy based on total revenues (I-VI 2011)

8 8 8 Structure of Zagreb` s economy based on total revenues (I-VI 2011) Izvor: HGK Zagreb

9 9 most persons employed in trade and processing industry most persons employed in trade and processing industry Source: City Office for the Strategic Planning and Development of the City – Statistics Department, CCE-Zagreb Chamber, National Statistics Bureau, Croatian National Bank

10 10 City of Zagreb Budget for 2011 € 938,4 million (HRK 6,85 billion) Structure of 2011 Budget revenues

11 11 Structure of 2011 Budget expenses and outlays Source: City Finance Office

12 12 Investments  Investment policy -Allocation of considerable funds for construction of utilities infrastructure and equipment -Funding sources: Budget, funds from City- owned companies and institutions, international capital market, public-private partnerships and concessions

13 13 C redit rating C redit rating Standard&Poor’s : Standard&Poor’s : - local currency issuer rating BBB-/negative/-- - local currency issuer rating BBB-/negative/-- - foreign currency issuer rating BBB-/negative/-- - foreign currency issuer rating BBB-/negative/-- Moody’s: Moody’s: - foreign currency issuer rating Baa3/stable - foreign currency issuer rating Baa3/stable

14 14 DESIGNATION € m. € m.DESIGNATION € m. 1. Central Wastewater Treatment Plant Zagreb Sports and Recreation Zone Solid Waste Incineration Plant - SWIP Paromlin Commercial/ Hotel/Residential Complex Chemical Wastewater Treatment Plant Project Conference Centre Project Jakuševec Landfill Rehabilitation Programme Small Business Centre Project Sava River Cascades Project Project to construct underground parking garages with retail, service and sports facilities at the secondary school playground site designated as “Savska- Kačićeva-Klaićeva-Kršnjavoga” Zagreb Waste Disposal and Management Model 15. Projects of the Sports Facilities Management Subsidiary Maksimir and Kajzerica Stadium Development and Reconstruction Project 16. URIHO – Restructuring of Disabled Persons Rehabilitation Institution ZET (public transit company) – Mass transit system renewal Zagreb Airport Project City Hospital Project Urban and Suburban Railway Extension Project 150

15 15 City of Zagreb Central Wastewater Treatment Plant and accompanying infrastructure facilities  Financing model – BOT model  The concession granted to ZOV d.o.o. includes the overall design and construction of the Plant and infrastructure facilities, the financing of the Project and the operation of the Plant until 2028, when it will be transferred to the City for operation.  Construction works commenced in July 2002; the mechanical component of the Plant was put in operation in March 2004, while the last (fourth) stage of biological and sludge treatment commenced in September 2007; the Homeland Bridge was officially opened in May  Project completion will depend on the settlement of land tenure and use rights disputes.  Approximately 96% of the project has been completed.  Estimated investment value: €303 million

16 16 Solid Waste Incineration Plant - SWIP  The purpose of constructing the SWIP is to treat municipal waste by incineration, including the recycling of energy and sludge from the Central Waste Water Treatment Plant.  The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the construction site for the SWIP, right next to the CWWTP.  The relevant Ministry issued a ruling whereby the intended WIP Project was assessed as environment-friendly, subject to the application of environmental protection measures and the environment status monitoring programme.  The documentation required to secure a location permit has been drafted. Efforts are being made to align the existing documents with new legislative requirements, in particular, with the new Physical Planning and Construction Act (Narodne novine, no. 76/07).  The Project is nominated for funding from the EU's Structural Funds  The total investment value is estimated at €170 million.

17 17 Chemical Wastewater Treatment Plant Project  The Croatian Government, at its session held on 24 June 2010, issued the Decision on Designation of Sensitive Areas (as published in Croatia’s official journal, Narodne novine, no. 81/10) on which basis the Danube River’s entire drainage basin was proclaimed a sensitive area.  On 30 June 2010, the Ministry of Regional Development, Forestry and Water Management issued the Rules on Threshold Values for Wastewater Emission (Narodne novine, no. 87/10) which stipulate that prior to release into waters in sensitive areas, municipal wastewater must be treated at the third degree of purification for release from agglomerations with loads exceeding 10,000 ES.  Therefore, in compliance with these new regulations, and in the interest of protecting the Black Sea, a higher (third) degree of wastewater treatment must be secured by 1 January  The Project is nominated for funding from the EU's Structural Funds  The value of this investment has been estimated at € 40 million.

18 18 Maksimir and Kajzerica Stadium Development and Reconstruction Project  The Project is being implemented as a public- private partnership (PPP) in compliance with the Public-Private Partnership Contracting Guidelines.  The Executive Council has adopted a programme that served as a basis for conducting a survey-based open invited competition for the preparation of a conceptual urban and architectural design for the City Stadium at the Kajzerica location.  The City Assembly has rejected the proposal to call a referendum on whether to reconstruct the Maksimir Stadium or to build a new one at the Kajzerica site.  The value of this investment will be known once a private partner is selected.

19 19 ZET – Mass Tranit System Renewal Programme  The City of Zagreb Tramcar Fleet Renewal Programme provides for the following projects : - Procurement of 70 low-floor tramcars; - Overhaul and modernisation of 50 tramcars TMK 301; - Reconstruction and modernisation of the tram depot at Blato in Zagreb; - New fare system; and - Transit control and management system. - Procurement of 70 low-floor tramcars; - Overhaul and modernisation of 50 tramcars TMK 301; - Reconstruction and modernisation of the tram depot at Blato in Zagreb; - New fare system; and - Transit control and management system.  70 tramcars have been procured from and supplied by the CROTRAM consortium.  The production of 70 new low-floor tramcars was contracted on 18 July 2007, and a total of 70 tramcars has already been delivered.  The new public transit control and management system was launched on 5 September  Two short low-floor tram TKM 2300 were put into service since  The value of this investment has been estimated at € 272 million.

20 20 Jakuševec Landfill Rehabilitation Programme  On 18 November 1998, a Loan Agreement was concluded between the European Bank for Reconstruction and Development (EBRD) and ZGOS, a City- owned company, to facilitate the rehabilitation of the Prudinec / Jakuševec Landfill.  Investment value: €56 million  Currently, within the framework of the Jakuševec/Prudinec landfill, besides the waste disposal site there are: –Construction waste recycling installation (350,000 t/yr.), –Scrap metal yard (over 3,000 t/yr.), –Discarded tyre yard (over 1,000 t/yr.).

21 21 Jakuševec Landfill Rehabilitation Programme  The Prudinec waste disposal site rehabilitation project at Jakuševec is complete. All works broken down into packets have been assumed by the Investor.  The value of the investment (Rehabilitation Project) is €56 million.  Currently the principal construction works and management and maintenance of installations at the waste disposal site are under way.  The contract governing rendering of principal works and management of installations at the Jakuševec waste disposal site was concluded on 31 May The completion deadline for all works is 31 December  Thus far 77% of the contract has been completed, at a value of HRK 82,434,

22 22 Sava River Cascades Project  The objective of this project is to develop facilities that would enable power generation, stabilise the City’s water supply system, improve the utilisation of land in suburban areas for agricultural, housing development and other purposes and provide defence against flood waters from the Sava River.  The Pre-feasibility Study for the regulation and use of the Sava River from the Slovenian border to Rugvica has been prepared, as has the Feasibility Study for the Podsused Hydroelectric Plant.  Estimated investment value: €750 million

23 23 City Hospital Project  The construction of a new municipal hospital commenced in 1986 at the Blato site.  Construction discontinued in 1993, and in 1998 the Croatian Government made a decision to approve the Programme to Resume the Construction of the University Hospital Complex.  The program to convert the Zagreb University Hospital complex should contain three spatial and functional components : - Health-care programme - Relocation programme for certain hospitals - Commercial programme.  In October 2007, the City decided to proceed with construction, and an agreement between the City and the Croatian Government is being drafted.  Estimated investment value: €200 million

24 24 Zagreb Waste Disposal and Management Model  The Waste Management Program was prepared by Institut građevinarstva Hrvatske d.d. (Croatian Civil Engineering Institute Inc.) in  In 2007, the Republic of Croatia Waste Management Plan (Narodne novine, no. 85/07) was adopted, based on draft plans for all counties and the City of Zagreb.  The City of Zagreb Waste Management Plan has been prepared and made available to the public for inspection from 10 July to 15 September  The Contract for the Preparation of the Strategic Assessment of the Draft Waste Management Plan was signed on 28 March 2011.

25 25 Zagreb Sports and Recreation Zone  Project implementation commenced according to the Conceptual Programme and Urban Planning Design for the Zagreb Sports and Recreation Zone, as approved by the City of Zagreb Executive Council.  The location selected for the implementation of this project is a site west of the unfinished Zagreb University Hospital in Novi Zagreb, at the Blato location.  A Letter of Intent has been signed between the City and the national petroleum company INA-Industrija nafte d.d. to implement this project.  A company - Terme Zagreb d.o.o. – has been incorporated, with the City of Zagreb and INA as its shareholders.  The Project is nominated for funding from the EU's Structural Funds  Estimated investment value: €50 million

26 26 Paromlin Commercial/Hotel/Residential Complex  Exceptionally valuable and attractive site in the downtown area.  The International Architectural Research and Survey Competition for Paromlin was conducted, the jury selected and awarded 3 works.  Property rights issues are currently being resolved.  Estimated investment value: €70 million

27 27 Conference Centre Project  A multi-purpose centre would greatly spur the development of conference tourism.  In mid-2005, a general survey-based competition was announced for a conceptual urban and architectural design for the site between Pierottijeva, Jukićeva, Savska and Izidora Kršnjavoga streets  The jury proclaimed the tender a success. The award-winning works were purchased and can be used as a basis for further study and elaboration of the project at this site.  The drafting of project documentation is in progress  The Project is nominated for funding from the EU's Structural Funds  Estimated investment value:€52 million. value:€52 million.

28 28 Small Business Centre The project has been planned at the Lanište- Blato site along Jadranska avenue. A competition is underway to develop an an urban and architectural design for small- business, municipal and accompanying facilities in the Small-Business Centre (small business learning centre with facilities for theoretical studies and practical learning, business premises, a multi-purpuse hall and parking garage). The Project is nominated for funding from the EU's Structural Funds Estimated investment value: €40 million Estimated investment value: €40 million

29 29 Project to construct underground parking garages with retail, service and sports facilities at the secondary school playground site designated as “Savska-Kačićeva-Klaićeva-Kršnjavoga” According to plans, the Project should be carried forward with the application of the public-private partnership (PPP) model, in compliance with the Public-Private Partnership Act The estimated construction cost is €50 million The project foresees the landscaping of the secondary school playground, construction of a basement garage with service facilities and a connection to the Children’s Hospital in Klaićeva street by underground corridor, and construction of a gymnasium, youth centre, transformer station and tramway rectifier station.

30 30 Projects of the Sports Facilities Management Subsidiary  The facilities of the SFMS are used for sports and recreation activities  Sljeme Medvednica (hotel and skiing facilities)  Jarun (sports and recreation centre)  Hipodrom Zagreb (hippodrome)  Mladost (sports and recreation centre)  Šalata (sports and recreation centre)  TC Maksimir (tennis centre)  Autokamp Jarun (motor camp)  Estimated value of ongoing investments in these facilities: €10 million.

31 31 URIHO – Programme to Restructure the Disabled Persons Rehabilitation Institution  URIHO is an institution for the rehabilitation of persons with disability through their occupational rehabilitation and employment. It primarily employs disabled persons, who form over 50% of its total workforce.  There are plans to construct a manufacturing/management complex, professional rehabilitation facility, sports hall and centre for the physically disabled at another site (Kajzerica) covering a surface of 35,000 m²  The tender for a preliminary architectural and urban planning design was conducted in July The project submitted by the NOP STUDIO d.o.o. design team was selected. The process to secure the site permit is currently under way  Estimated investment value: €11 million €11 million

32 32 Zagreb Airport Project A joint project by the RoC Government and the City of Zagreb.A joint project by the RoC Government and the City of Zagreb. The RoC’s share in Zagreb Airport Ltd. accounts for 55% of its capital, with the City of Zagreb holding 35%, and the City of Velika Gorica and the Zagreb County 5% of the company’s capital each.The RoC’s share in Zagreb Airport Ltd. accounts for 55% of its capital, with the City of Zagreb holding 35%, and the City of Velika Gorica and the Zagreb County 5% of the company’s capital each. On 14th February 2011 the Agency has issued approval to the Ministry of the Sea, Transport and Infrastructure for implementation of the project for construction of the New Zagreb Airport TerminalOn 14th February 2011 the Agency has issued approval to the Ministry of the Sea, Transport and Infrastructure for implementation of the project for construction of the New Zagreb Airport Terminal The Ministry of the Sea, Transportation and Infrastructure opened a tender on 18 February 2011 for Construction of the New Passenger Terminal at the Zagreb Airport, which also entails management of the existing and newly-constructed terminals at the Zagreb Airport and the accompanying infrastructureThe Ministry of the Sea, Transportation and Infrastructure opened a tender on 18 February 2011 for Construction of the New Passenger Terminal at the Zagreb Airport, which also entails management of the existing and newly-constructed terminals at the Zagreb Airport and the accompanying infrastructure 10 proposals were received in the first stage of the tender and, after their analysis, it will be established which tenderers fail to meet the specified requirements.10 proposals were received in the first stage of the tender and, after their analysis, it will be established which tenderers fail to meet the specified requirements. The second round of tendering with an invitation to qualified candidates to submit financial bids is in progress.The second round of tendering with an invitation to qualified candidates to submit financial bids is in progress. The value of this investment has been estimated at €200 million.The value of this investment has been estimated at €200 million.

33 33 Joint projects by the Republic of Croatia and the City of Zagreb  In compliance with the City of Zagreb Guidelines on Economic Recovery and Protection of Living Standards, the following investments have been planned: -Zagreb Thermal Spa -University Hospital -Music Academy -Sava River Regulation -Zagreb Airport -Student dormitories -Schools and studios (Vlaška Street)

34 34 City-owned companies  The basic purpose of City-owned companies is to permanently provide quality vital public services of interest to natural and legal persons.

35 35 I I The City of Zagreb holds: % share in: - Zagrebački holding d.o.o. (Zagreb Holding Ltd.) (the Holding company includes 18 subsidiaries) - Razvojna agencija Zagreb –TPZ d.o.o. (Development Agency Zagreb – TPZ Ltd.) 2. Shares in the following companies: - Terme Zagreb d.o.o. (Zagreb Thermal Spa Ltd.) - 50% - APIS IT d.o.o. (IT Support Agency Ltd.) - 49% - Vodoprivreda Zagreb d.d. (Water Mgmt Inc.) - 36,13% - Zračna luka Zagreb d.o.o. (Zagreb Airport Ltd.) - 35% - BICRO BIOCENTAR d.o.o. – 13% Ownership structure Ownership structure

36 36 II II Zagrebački holding d.o.o. holds: 1. Shares in the following companies: - Gradska plinara Zagreb d.o.o. – 100 % - Gradska plinara Zagreb – Opskrba d.o.o. (Gas Supply Co. Ltd.) -100% - Zagreb arena d.o.o. za usluge (Zagreb Arena Ltd.) - 100% - Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Ltd.) – 100% - Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) – 51% 2. Founder’s rights in the following institution: - Gradska ljekarna Zagreb (Zagreb Municipal Pharmacies) III Manages sports facilities owned by the City of Zagreb.

37 37 Management Management   General meetings of companies  Supervisory boards  Managements boards Reporting and monitoring operations Reporting and monitoring operations   Supervisory boards – quarterly  Mayor and City Assembly - semi-annually and annually  Monitoring operations: analysis of financial statements and gathering information on performance, assets and liabilities analysis of operating plans and alignment with macroeconomic policy guidelines and the City’s development projects service quality

38 38 Performance Jan. – Dec Performance Jan. – Dec Zagrebački holding d.o.o.:  Total revenues€  Total expenses€  Loss after tax €  Consolidated financial results of the Zagrebački holding Group:  Total revenues€  Total expenses€  Loss after tax €

39 39 Holding’s subsidiaries: 1.AGM (publishing and bookshops) 2.Autobusni kolodvor (bus terminal) 3.Čistoća (public sanitation) 4.Gradska groblja (municipal cemeteries) 5.Gradsko stambeno komunalno gospodarstvo (housing and utilities management) 6.Robni terminali Zagreb (commodity terminals) 7.Stanogradnja (housing construction) 8.Tržnice Zagreb (green markets) 9.Upravljanje sportskim objektima (sports facility management) 10.Vladimir Nazor (youth holidays) 11.Vodoopskrba i odvodnja (water supply and sewage) 12.Zagrebparking 13.Zagrebačke ceste (road management) 14.Zagrebački digitalni grad (IT) 15.Zagrebački električni tramvaj (mass transit) 16.Zagrebački velesajam (trade fair) 17.ZGOS (waste management) 18.Zrinjevac (landscaping) 1.Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100% 2.Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100% 3.Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100% 4.Zagrebačko investicijsko društvo d.o.o. (Zagreb Investment Co. Ltd.) % 5.Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51% 1.TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%) 2.APIS IT d.o.o. (IT Support Agency Ltd. - 49%) 3.VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%) 4.ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%) 5.BICRO BIOCENTAR d.o.o. (13%) Holds founder’s rights in the following institution: Gradska ljekarna Zagreb (Municipal Pharmacies) Manages: Sports facilities owned by the City of Zagreb 1. RAZVOJNA AGENCIJA ZAGREB - TPZ d.o.o. (Zagreb Development Agency Ltd.) City of Zagreb holds 100% shares in following companies: City of Zagreb holds 100% shares in following companies : City of Zagreb holds certain shares in the following companes: Companies in which Holding has shares 2. ZAGREBAČKI HOLDING d.o.o. (Zagreb Holding Ltd.)

40 40 Administrative and Legal Department  approves economic activity by natural and legal persons as sole traders  approves cottage industry and secondary occupations, and also individual tourism services rendered by citizens  issues certificates testifying to fulfilment of minimum technical and other criteria for economic activities when mandated by law  conducts procedures and issues approvals for research and exploitation of industrial-grade stone, construction sand and gravel and brick and tile clay  compiles draft resolutions concerning differing work hours for individual hospitality establishments

41 41 Organisational chart ADMINISTRATIVE AND LEGAL DEPARTMENT SOLE TRADERSHIP REGISTER UNIT UNIT IN CHARGE OF SETTING MINIMUM TECHNICAL AND OTHER CRITERIA FOR ECONOMIC ACTIVITY SESVETE LOCAL ADMINISTRATIVE-LEGAL UNIT SUSEDGRAD LOCAL ADMINISTRATIVE-LEGAL UNIT

42 42  Roughly sole trades, or 17.4% of the national total, operate in the City Sole trades in the City of Zagreb Source: Ministry of the Economy, Labour and Entrepreneurship Central Sole Tradership Register

43 43 Structure of sole trades based on National Classification in 2007 ACTIVITY No. of sole traders %INDEXJune/January Retail commerce ,874,8 Hospitality ,896,8 Construction1.4959,794,6 Transportation ,2100,7 Hair, cosmetic and pedicure salons ,2100,9 Textile and garment manufacturing 3992,699,5 IT3632,3100,8 Accounting and bookkeeping 3522,3100,0 Other ,1 TOTAL ,098,4 Status: as at October 2011

44 44 STRUCTURE OF SOLE TRADES based on National Classification of Activities, 2007 Source: Sole Tradership Register of the City Office of the Economy, Labour and Entrepreneurship Sole Tradership Register Unit and Sesvete and Susedgrad Local Administrative-Legal Units

45 45 Minimum technical criteria for economic activities Certificates are issued for economic activities in the following fields: Certificates are issued for economic activities in the following fields: hospitality serviceshospitality services hospitality establishmentshospitality establishments accommodation facilitiesaccommodation facilities tourism services, andtourism services, and retail commerceretail commerce

46 46 Development incentives for crafts, trades and SMEs  The Crafts, Trades and SMEs Development Incentive Programme was adopted in September  Incentive measures and activities include: Allocation of incentive funds;Allocation of incentive funds; Development of business infrastructure through institutional development incentive networks.Development of business infrastructure through institutional development incentive networks.

47 47 1. Allocation of incentive funds ( ) Implemented through: 1.1 Loans to businesses 1.2 Subsidizing a portion of interest on business loans 1.3 Supports to sole traders 1.4 Supports to innovator 1.5 Other supports

48 48 2. Development of business infrastructure 2.1 Development Agency Zagreb - TPZ Ltd.  Projects and activities: –Technical and technological processing and preparation of inventions for use by businesses; –Education of already established businesses and start-ups at organized seminars; –Development of operating and investment plans for businesses; –Consulting services for introduction of systems of quality and/or environmental management - ISO 9001 and 14001; –Issuing guarantees for small business loans; –Development of economic projects and studies, development and management of projects financed by EU funds, etc.

49 Business zones  The City of Zagreb Business Zone Development Programme was adopted in Clusters  Launch of the “Clusters for Competitive Products” project;  Preparation of a study for the Vehicles, Machine-Tools and Tools Cluster;  To date, a total of € ,45 has been spent for the implementation of the project.

50 50 Structure of funds spent to implement Programme incentive measures and activities ( September 2000 – June 2011) €

51 51 TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME INCENTIVE MEASURES AND ACTIVITIES (September 2000 – June 2011) In €

52 Labour Department registers trade union federations and employer associations active in registers trade union federations and employer associations active in the City of Zagreb the City of Zagreb registers employment contracts for merchant marines and labourers on registers employment contracts for merchant marines and labourers on maritime fishing vessels concluded by employers with registered head maritime fishing vessels concluded by employers with registered head office in the City of Zagreb office in the City of Zagreb records collective agreements applicable in the City of Zagreb records collective agreements applicable in the City of Zagreb issues certificates testifying to family status and certificates of support issues certificates testifying to family status and certificates of support for citizens working abroad for citizens working abroad issues work service record books issues work service record books enters changes in data and new data in work service record books enters changes in data and new data in work service record books receives work service record books for safekeeping, maintains them and receives work service record books for safekeeping, maintains them and releases them at the request of authorised parties releases them at the request of authorised parties issues certificates testifying to the facts on which are the basis of official issues certificates testifying to the facts on which are the basis of official records records

53 5353 Zagreb as a tourist destination  as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals and 2% tourist bednights in Croatia  the total number of tourist arrivals in Zagreb in 2010 was 666,106, and (73%) were foreign guests. The total number of recorded bednights is 1, , of which (74%) accounted for foreign visitors.  during the first 9 months of 2011, the total number of tourist arrivals increased by 10% while tourist bed-nights grew by 8%. Foreign tourists arrivals rose by 13% and foreign tourist bed- nights went up by 9% over the same period in COMPARISON OF RESULTS RECORDED IN THE Jan.-Sept and Jan.- Dec PERIODS: Jan.–Dec Jan.–Dec No. of tourist arrivals ( + 5% in comparison to 2009.) No. of tourist arrivals ( + 5% in comparison to 2009.) - of these foreign ( + 8 % in comparison to 2009.) - of these foreign ( + 8 % in comparison to 2009.) No. of tourist bednights (+ 3% in comparison to 2009.) No. of tourist bednights (+ 3% in comparison to 2009.) - of these foreign ( + 5,6 % in comparison to 2009.) - of these foreign ( + 5,6 % in comparison to 2009.) Jan.– Sept Jan.– Sept No. of tourist arrivals (+ 10% in comparison to 2010.) No. of tourist arrivals (+ 10% in comparison to 2010.) - of these foreign (+ 13% in comparison to 2010.) - of these foreign (+ 13% in comparison to 2010.) No. of tourist bednights (+ 8% in comparison to 2010.) No. of tourist bednights (+ 8% in comparison to 2010.) - of these foreign (+ 9% in comparison to 2010.) - of these foreign (+ 9% in comparison to 2010.) Source: City Strategic Planning and Urban Development Office – Statistics Department

54 5454 Tourists arrivals and bednights 2002– godina in 2010 in comparison to 2009,growth in tourist arrivals of 5% and bednights of 3% was noted. During the period under observation, growth in the number of foreign tourist arrivals was recorded (8%). Source: City Strategic Planning and Urban Development Office – Statistics Department

55 5555 Accommodation capacity in the City of Zagreb The City of Zagreb has a total of 61 accommodation units, of which 43 are hotels The total number of beds is and they are distributed according to the following types of accommodation capacity: - hotels 11,356 - hostels inns 66 - dorms anddormitories rooms for rent other collective accomodation private accommodation 532 average number of bednights per arrival in the Jan.- Aug period: 1.6 Structure of hotel accommodation capacity of the City of Zagreb by category (number of beds) Since approximately 60% of hotel beds are in higher-category hotels (4* and 5*), Zagreb is characterized as a city with a predominantly high-quality hotel product. Source: City Strategic Planning and Urban Development Office – Statistics Department

56 5656 Estimated tourist spending in the City of Zagreb in 2009, Tourism Institute Context for the development of the City of Zagreb as a tourist destination The City of Zagreb investment policy directly impacts the development of tourism through implementation of the following capital projects: Zagreb Airport Project Conference Center Project Zagreb Sports and Recreation Zone Paromlin Hotel/Residential Complex Strategic recommendations for tourism development in the City of Zagreb*: The focus of tourism development will be based on 3 key products: 1). Business and Culture, with events 2). Tours and Brief Vacations 3). Cuisine/Shopping and Special Interests Tourist spending in the City of Zagreb in 2009 TOURIST SPENDING IN ZAGREB IN 2009 € 307,307 million Foreign tourist spending € 207,578 million National tourist spending € 99,729

57 57 Republic of Croatia City of Zagreb City Office for Economy, Labour and Entrepreneurship Trg S. Radića 1 Phone: , Fax: , URL: zagreb.hr


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