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1 Blackboard ASP Services: Focus on Your Priorities.

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Presentation on theme: "1 Blackboard ASP Services: Focus on Your Priorities."— Presentation transcript:

1 1 Blackboard ASP Services: Focus on Your Priorities

2 2 Agenda Requirements of the Networked Learning Environment Five Reasons to Choose Blackboard ASP Services –Reliability –Security –Scalability –Fully Managed Service –Cost Control Summary

3 3 The Networked Learning Environment A true networked learning environment exists when any student or teacher can: –view instructional content –collaborate with educators –evaluate academic performance –access any learning resources at any time to achieve their educational objectives.

4 4 MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED LEARNING ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 INSTITUTIONAL GROWTH The Blackboard Applications for a Networked Learning Environment Bb Learning System Bb Learning Sys Bb Community Sys Bb Learning Sys Bb Community Sys Bb Content Sys Bb Learning Sys Bb Community Sys Bb Content Sys Blackboard Academic Suite Bb Learning Sys – Basic Edition

5 5 The Architecture of the Blackboard Academic Suite

6 6 MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED LEARNING ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 INSTITUTIONAL GROWTH Production Environment Evaluation Environment Production Environment (Load Balanced) Development Environment Production Environment Staging Environment Advanced Backup/Restore Production Environment Development Environment Staging Environment High Performance / High Availability Complex Hosting Manager Business Continuity Development Environment The Challenge: Managing Blackboard Infrastructure with Limited Resources

7 7 Why Consider ASP Services? MISSION CRITICAL EXPLORATORY TIME SUPPORTEDSTRATEGICTRANSFORMATIVE: THE NETWORKED LEARNING ENVIRONMENT Phase I Phase 2Phase 3Phase 4 Phase 5 INSTITUTIONAL GROWTH Blackboard Applications are no longer optional 24/7/365 Availability & Support is Mandatory Allows Institutions to Focus on Teaching and Learning

8 8 5 Key Reasons to Choose Blackboard ASP Services Cost Control Security Reliability Scalability Fully Managed Service

9 9 Reliability: Build Redundancy & Stability ASP Infrastructure located in Tier-1 Datacenters at the heart of the Internet (MAEast in Virginia) Multiple ISP connections to three Tier-1 ISPs for redundant access to Internet & aggregate 2.4 Gbps capacity Multiple, Redundant Routers, Firewalls, Load Balancers, Switches & Servers 4 levels of power backups for 100% power availability Climate control for optimal network environment Cost Control Security Reliability Scalability Fully Managed Service

10 10 Reliability - Network Design Private ZonePublic Zone Blackboard ASP VA1 Facility Private ZonePublic Zone Blackboard ASP VA2 Facility

11 11 Security: Protect Network and Backup Data Physical Security: Tier-1 datacenter security including: –limited access to authorized personnel –identification badges –security cameras –24x7 on-site security Network Security: Including –Firewall & Intrusion Detection System –Full-time Security Engineer –Third Party Audit Data Security: Multiple levels of database and file backup Cost Control Security Reliability Scalability Fully Managed Service

12 12 Security: Data Backups 1 st level backup: using snapshot technology, file systems & database backed up nightly 2 nd level backup: using NetApp filers, 1 st level backups are stored online 30 days 3 rd level backup: weekly backups are stored in tape, off-site for 30 days

13 13 Scalability: Build an Environment to Support Growth Bandwidth and Storage is Never Capped Additional Bandwidth on Demand –Available in 1 Mbps increments Additional Storage on Demand –10 GB unit increments for Learning System –1 TB unit increments for Content System Additional Servers Added as Needs Grow Additional Active Users Support –Includes incremental bandwidth, storage and hardware Software Updates/Upgrades Made Easy Cost Control Security Reliability Scalability Fully Managed Service

14 14 Scalability: Supporting Growth

15 15 Scalability: Add Additional Services as Needed Staging Environment –Designed for new release/updates simulation in production environment before migration to production –Production Environment with full SLA guarantee & backup –20 GB Storage space –24 x 7 monitoring & management –No root access allowed Test & Development Environment –Designed for test & development –Full root access given to clients –Not in production environment –9 GB storage space –No backup guarantee SSL & VPN Services Also Available

16 16 Scalability: Complex Hosting Service for High Availability Environments Developed for clients requiring high availability and performance oriented solutions: Oracle RAC & Mirrored Dedicated Arrays Three Components: –High Availability Infrastructure Design and Deployment –Dedicated Complex Hosting Engineer/Manager –Business Continuity Service

17 17 Scalability: Business Continuity Service Levels Recovery Time Objective (RTO) Recovery Point Objective (RPO) Customization & Configuration Locally hosted client: Weekly backup service24 hoursLast backup less than 8 days Fully backed up (if possible) Monthly backup service72 hoursLast backup less than 32 days Rebuild Incident-based service120 hoursLatest backup receivedN/A Blackboard ASP hosted client: Level 3 Service6 hoursLast backup less than 3 hours Fully backed up Level 2 Service24 hoursLast backup less than 12 hours Fully backed up Level 1 Service72 hoursLast backup less than 24 hours Rebuild

18 18 Fully Managed Service: 24x7 Operations and Support One Stop Client Support from experts who design and host the software Services backed up by 99.7% Availability Guarantee – credit issued for violations 24 x 7 ASP Support –Dedicated Application Support Manager –Single Point of Contact for Blackboard Software and Hosting –Two Designated Client System Administrators –Phone, Web and based Ticketing System –Escalation and Response Time based on Severity –All Upgrade and Patch Applications Provisioned by Experienced Professionals Cost Control Security Reliability Scalability Fully Managed Service

19 19 Fully Managed Service: Backed by Team of Experts

20 20 Fully Managed Service: Infrastructure Monitoring and Management Key Performance Metrics polled every 5 minutes –cpu = 5-minute load average –disk = % free on local mount points –nfs = % free on NFS mount points –msgs = scanning syslog for key words –memory = real, virtual and swap –procs = scanning ps output –Obak = Oracle backup status –ofiles = Oracle data/index file sizes –files = other file/directory sizes –svcs = Windows Services checking –Application Check for Response Time

21 21 Fully Managed Service: Bandwidth Utilization Report

22 22 Fully Managed Service: Performance Management Disguised group of ASP Clients from each market segment Benchmarking allows BB ASP to proactively determine hardware configurations and application tuning parameters # Servers vs. Total Users y = 1E-05x R 2 = ,000200,000300,000400,000500,000

23 23 Cost Control: Lower Costs than Self-Hosted By hosting their Blackboard systems through Blackboard ASP Services, institutions gain realize significant savings when compare to hosting the systems on campus. Baseline 3 year savings depend on the type of implementation: –Blackboard Learning System – Basic Edition: $132,600 –Blackboard Learning System: $390,600 –Blackboard Academic Suite: $439,200 Cost Control Security Reliability Scalability Fully Managed Service

24 24 Cost Control: Lower Costs than Self-Hosted One-Time Implementation Costs48,600$ Service Setup Fee0$ Server hardware6,000$ Network hardware12,000$ Backup hardware6,000$ Database software license6,000$ Monitoring system software5,000$ Backup system software5,000$ Implementation personnel$ Staff training1,000$ Annual Management Costs*58,000$ Annual Subscription Fee30,000$ IT Management30,000$ Application Administration-$ System Administration-$ Database Administration25,000$ Hardware Administration-$ Bandwidth & Network3,000$ TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $158,600 + (3 x $126,000) =215,000$ $20,000 + (3 x $42,000) =90,000$ TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION:132,600$ Self-HostedBlackboard ASP Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of database administrators & network engineers 3 Year Total Cost of Ownership Analysis: Blackboard Learning System – Basic Edition *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management 1,600

25 25 Cost Control: Lower Costs than Self-Hosted One-Time Implementation Costs160,200$Service Setup Fee0$20,000 Server hardware12,000$ Network hardware47,000$ Backup hardware12,000$ Database software license12,000$ Monitoring system software20,000$ Backup system software50,000$ Implementation personnel3,200$ Staff training4,000$ Annual Management Costs*126,000$ Annual Subscription Fee42,000$ IT Management30,000$ Application Administration25,000$ System Administration$20,000 Database Administration25,000$ Hardware Administration$20,000 Bandwidth & Network6,000$ TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $160,200 + (3 x $126,000) =538,200$ $20,000 + (3 x $42,000) =146,000$ TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION:390,600$ Self-HostedBlackboard ASP Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of databse administrators & network engineers 3 Year Total Cost of Ownership Analysis: Blackboard Learning System *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management

26 26 Cost Control: Lower Costs than Self-Hosted One-Time Implementation Costs180,200$Service Setup Fee0$35,000 Server hardware18,000$ Network hardware47,000$ Backup hardware24,000$ Database software license12,000$ Monitoring system software20,000$ Backup system software50,000$ Implementation personnel3,200$ Staff training6,000$ Annual Management Costs*158,000$ Annual Subscription Fee60,000$ IT Management37,500$ Application Administration31,250$ System Administration$25,000 Database Administration31,250$ Hardware Administration$25,000 Bandwidth & Network6,000$ TOTAL COST OF OWNERSHIP (3 YEAR PLAN) $180,200 + (3 x $158,000) =654,200$ $35,000 + (3 x $60,000) =215,000$ TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION:439,200$ *Assumes a Red Hat Linux/Oracle implementation on Dell Hardware *Assumes 25% of time of personnel is used for ongoing management Self-HostedBlackboard ASP Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of databse administrators & network engineers 3 Year Total Cost of Ownership Analysis: Blackboard Academic Suite

27 27 Summary: Blackboard ASP Services Fast Facts Over 300 Customers from All Market Sectors Over 3 Million Users in our Systems – Over 2 Million Enrolled Users 500,000+ Courses Servers 11 Terabytes of Storage Capacity & Growing 7 Terabytes of Data Transferred Daily 72,000,000 + HTTP Requests Served Per Day 99.7% or Better Uptime Guarantee

28 28 Summary: Blackboard ASP Core Offerings Blackboard Learning System - Basic Edition Description Intel Xeon 3.1 GHz Multiprocessor Application Server 10 GB of Storage 256 Kbps of Bandwidth Up to 3,000 Users 99.7% Availability SLA Blackboard Academic Suite Description Intel Xeon 3.1 GHz Multiprocessor Application Server Intel Xeon 3.1 GHz Multiprocessor Database Server Oracle Standard Edition Advanced Reporting System 20 GB of Storage 512 Kbps of Bandwidth Up to 8,000 Users 99.7% Availability SLA Blackboard Learning System Description Intel Xeon 3.1 GHz Multiprocessor Application Server Intel Xeon 3.1 GHz Multiprocessor Database Server Oracle Standard Edition Advanced Reporting System 20 GB of Storage 512 Kbps of Bandwidth Up to 8,000 Users 99.7% Availability SLA

29 29 Summary: Blackboard ASP Value Added Services Staging Environment Hosting System hosted in production datacenter 99.7% Availability Daily Backups Test and Development Hosting System hosted in non-production datacenter Client has root access to system No SLA Virtual Private Network VPN configured and managed by Blackboard 128 Bit Encrypted communication between Institution and the ASP hosted site SSL SSL key provided Encrypted access to web pages High Availability Hosting Oracle 9i RAC based Hosting Redundant Database Servers Business Continuity Service Host locally or ASP but use Blackboard ASP services for peace of mind Guaranteed Mean Time to Recover Bb Commerce Suite Hosting (in Beta) Hosting of Blackboard Commerce Suite Complex Hosting Technical Management Dedicated technical management and support for complex clients ASP Insight (in Beta) System and Application Reporting Providing clients full insight into operations of their environment On-Demand Storage/BW Additional Storage and BW service units

30 30 Summary: Blackboard ASP Services Supporting Key Global Blackboard Clients since 1999 Pearson plc Houghton Mifflin Reed Elsevier LexisNexis Thomson Learning Mitsubishi Corporation Marsh Inc Manulife Financial American Bankers Association Mortgage Bankers Association National Defense University Naval Postgraduate School USDA Graduate School Naval War College FAO Chile Kaplan Sylvan Learning Voyager Expanded Learning Trajal Hospitality Education Testing Service Embry Riddle Aeronautical University University of Miami San Francisco State University University de Neuva Leone Pole Universitaire Leonard de Vinci Fairfax County Public School Columbus Public Schools Idaho Digital Learning Net Second Baptist School Escualas Daskalas PublishersHigher EducationGovernment CorporateCommercialK-12


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