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U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 1 Native American Veteran Entrepreneurs.

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Presentation on theme: "U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 1 Native American Veteran Entrepreneurs."— Presentation transcript:

1 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 1 Native American Veteran Entrepreneurs and SBA Partners for Success Presenter Jeff Estep President Heritage Global Solutions, Inc.

2 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 2 Reality Check You are Native American…… You are an honored military veteran….. You may even be certified 8a or HubZone….. Where is all the business?????

3 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 3 Standard Business Practices We built it …they did not come!!! Market your product Produce quality goods/services Create great customer relationship management

4 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 4 Agenda Why are we here? Mission and Goals Overview of SBA Practical experience working with Public & Private sector customers Available resources

5 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 5 In September of 2008 the SBAs Office of Native American Affairs initiated a program to improve its outreach and services awareness in the Native American community. Surveys showed that Veterans in this community had a high interest in business ownership, so Vets were specifically identified for outreach efforts. Why are we here? The SBA Initiative

6 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 6 A study was commissioned and awarded to Gabbard & Company to analyze the Native Vet community and determine the best way to reach those who were not already registered business owners with the SBA. How do we reach Native Vets?

7 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 7 ~ 200,000 Native Americans own businesses ~13,000 of these businesses are owned by Veterans Only 450 Native Vet business are registered in the CCR ~175,000 Native Vets dont own a business, but many may want to know how they would start one All are candidates for SBA assistance. What Did Gabbard & Co. Learn?

8 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 8 Native American obstacles to business ownership are: lack of financial resources, lower educational attainment levels, and lack of demand in rural and reservation areas. Historical efforts to draw Native Americans away from their locale to receive business training and support services have not worked. Native Americans are less inclined to travel in order to take advantage of such services. To increase the use of SBA services, marketing programs must be pushed out to tribal areas and hosted by familiar trusted organizations. The SBA has designated these trusted organizations as Resource Partners. What Did Gabbard & Co. Learn?

9 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 9 Heritages Mission Educate Native American Veteran Entrepreneurs and future entrepreneurs on existing SBA policies and programs in order to create an environment for success.

10 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 10 Goals Conduct Education and Outreach events across the U.S. Grow and maintain a database of contact information for Native Vet Business Owners and Entrepreneurs. Create a portal designed specifically for Native Veteran Entrepreneurs. (NAVBIZ)

11 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 11 NAVBIZ Vision NAVBIZ will be a portal that Native Vet Business owners and entrepreneurs will use to advance their business interests. It will be the go-to place for business networking.

12 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 12 NAVBIZ Features Registration as a partner or member – Build the NAVBIZ database Learn about SBA programs targeted specifically to Native Vets Learn how SBA programs are received by reading blogs/commentary posted by NAVBIZ partners and members Links to broad resources that may be of aid to Native Vet Entrepreneurs Learn about other ideas and programs from the membership Contribute to the online community by posting comments or blogging Utilize a NAVBIZ knowledgebase to retrieve relevant information View the SBA calendar of outreach and education events www.facebook.com/navbiz

13 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 13 SBA Advantages Office of Native American Affairs http://www.sba.gov/aboutsba/sbaprograms/naa/index.html Office of Veterans Business Development http://www.sba.gov/aboutsba/sbaprograms/ovbd/index.htmlhttp://www.sba.gov/aboutsba/sbaprograms/ovbd/index.html SBA 8(a) program –13 CFR 124.506 Patriot Express

14 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 14 SBA Advantages – Part II E200 program –Executive level training initiative for small business owners. Small Business Development Centers –The Office of Small Business Development Centers (SBDC) provides management assistance to current and prospective small business owners http://www.sba.gov/aboutsba/sbaprograms/sbdc/index.html Small Business Primer –Online Video http://app1.sba.gov/training/na_primer/ Executive Order – Create Interagency Task Force on Veterans Small Business Development. http://www.whitehouse.gov/the-press-office/executive-order-interagency-task- force-veterans-small-business-development

15 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 15 SBA Tribal 8(a) The 8(a) program is designed to help small business who are owned and controlled by socially and economically disadvantaged individuals and economically disadvantaged Indian Tribes and Native Hawaiian Organizations in competing on an equal basis in the mainstream of American economy. Opens avenues into other federal agencies. –SBA is authorized to contract with other federal agencies, then subcontract to eligible 8(a) participants. Sole Source Potentials –Contracts up to $5.5M for individually-owned businesses assigned manufacturing SIC/NAICs and $3.5M for all other contracts. (13 CFR 124.506)

16 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 16 Patriot Express

17 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 17 Private Sector Assistance Native American Business Enterprise Center –Operated through the cooperative agreement with the U.S. Department of Commerce, Minority Business Development Agency Specific types of Management and Technical Assistance shall include but are not limited to the following: –Marketing –Access to Capital –Contracting and Procurement Opportunities –Finance & Accounting –Bonding –General Management –Personnel –Administration Website: www.nmabec.orgwww.nmabec.org

18 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 18 Private Sector Assistance Part II Department of Defense Office of Small Business Program –Indian Incentive Program(IIP) - makes every effort to provide added value to the government, in that, this program is funded independently by the Office of the Secretary of Defense and is not supported by the funds of the contracting agency. –Company must be owned by an enrolled member of a federally recognized tribe. –These contracts require contractors to use their best efforts to give Indian organizations and Indian-owned economic enterprises the maximum practicable opportunity to participate in subcontracts awarded to the fullest extent consistent with efficient performance of the contract(s). Contracting officers, subject to the terms and conditions of the contract, shall authorize an incentive payment of 5 percent of the amount paid to subcontractors that are Indian organizations or Indian-owned economic enterprises.

19 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 19 Private Sector Assistance - Part III IIP Source: http://www.acq.osd.mil/osbp/programs/iip/about/index.htm

20 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 20 Private Sector Experience Prime Contractors Prime Contractors look for same characteristics in all sub- contractors: Age of Business Performance Financial stability –Small business can respond quicker and with more innovation.

21 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 21 Prime Contractors looking specifically at small business: –Must fit into industry-standard definitions of being small or diverse companies –Product and service leadership –Sustained high performance in cost, quality, and delivery –Financially healthy and lean –Customer-focused –Innovative and responsive Private Sector Experience - Part II

22 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 22 Prime Contractor Environments: –Multi-national in scope –Multitude of programs –U.S. Defense budget has major impact if company is focuses on defense contracts. –Programs are always changing –Management is becoming more virtual –Employ thousands internally to support programs Private Sector Experience - Part III

23 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 23 DVBEs, The purpose of this program is to develop and promote DVBEs, continue towards the goal of 1.5% of AT&Ts purchase base to be with DVBEs, and help these mentees advance their businesses to the next level. Advocacy: armed with knowledge on DVBE regulations, resources, advocacy groups, mentees will be better prepared to advocate for their value proposition Awareness: increased awareness of procurement processes and supply chain requirements will make the mentees more competitive in the bid process Innovation: working with mentors, to understand how to sustain their business in an ever challenging economic environment Training: 9 - TL 9000 Classes, 8 – Workshops Partnerships: Create networking opportunities through various resources (Primes, mentors, etc) Accountability: Monthly status reports ensure that the Mentor and Mentee are working together on an action plan to insure success of the program and establish key follow-up items Recognition: Participants will be prominently identified in program materials and have opportunities to interact with key AT&T leaders

24 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 24 Private Sector – Part V National Center for American Indian Enterprise Development A non-profit organization, founded and directed by American Indians, committed to Business Development for Indian People 953 E. Juanita Avenue Mesa, AZ 85204 Phone: 480-545-1298 Fax: 480-545-4208 web: www.ncaied.orgwww.ncaied.org

25 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 25 Private Sector – Part VI Local Banks –Chase Bank www.chase.com

26 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 26 Private Sector – Part VII Airlines Continental Airlines - Veterans Program http://www.continental.com/web/en-US/content/deals/veterans/default.aspx

27 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 27 Interagency Task Force on Veterans Small Business Development GOALS improving capital access - $30B approved for Small Businesses in September expanding mentor-protégé assistance increasing the integrity of certifications of status reducing paperwork and administrative burdens increasing and improving training and counseling

28 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 28 Public Sector Assistance Procurement Technical Assistance Center (PTAC) –Congressionally authorized initiative to assist organizations that are seeking to market their goods and/or services to federal, state, and local governments. –Provides a variety of tools and services that assist local businesses in identifying government procurement opportunities and to compete more effectively for government contracts.

29 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 29 PTAC Benefits one-on-one counseling to assist in the pursuit of government contracts. access to contract opportunity listings and bid boards. bid matching for prime contracting and subcontracting to qualifying businesses. assistance in completing certifications applications to compete for all levels of government contracting. training seminars on various contracting topics. assistance in marketing your organization to government buyers by providing procurement contacts, buyers, purchasing agents and contracting personnel for federal, state and local government agencies. Access to a technical library

30 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 30 Public Sector Assistance Part II VA – www.VetBiz.govwww.VetBiz.gov

31 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 31 Public Sector Assistance - Part III Department of Defense Office of Small and Disadvantaged Business Utilization Mentor – Protégé Program The DoD Mentor-Protégé Program assists small businesses (Protégés) to successfully compete for prime contract and subcontract awards by partnering with large companies (Mentors) under individual, project-based Agreements. –A form of joint venture Website: http://www.acq.osd.mil/osbp/mentor_protege/http://www.acq.osd.mil/osbp/mentor_protege/

32 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 32 Public Sector Assistance - Part IV New Mexico – Department of Veteran Services Veterans Business Resource Center – Albuquerque A business resource center that opened its doors in Albuquerque in 2008. Assist with government achieving goal of 3% of the total value of all prime contract and subcontract awards for each fiscal year to small business concerns owned and controlled by service-disabled veterans. The Departments goal is to be the nations leading state advocate for veterans in business and a motivator/facilitator for veterans exploring the prospects of business ownership. Website: http://NMVetBiz.org.http://NMVetBiz.org

33 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 33 Public Sector Assistance - Part V UIDA Business Services Procurement Assistance Center –A supporting non-profit program of the National Center. Is funded by the Department of Defense –Some of the Services Include: Assist in matchmaking Training seminars Hands on Website, Marketing, and Accounting with professionals in the field Contact Information: George Williams 86 South Cobb Drive MZ0510 Marietta, GA 30063 Phone: 770-494-0431 www.uida.org

34 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 34 Public Sector Assistance - Part VI Oklahoma PrimeWin Program Incentive for Primes to hire Oklahoma Subs for Federal projects www.primewin.org

35 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 35 Public Sector Assistance - Part VII Veterans Procurement Assistance Center –A non-profit agency whose mission is to assist New Mexico Veterans and Service Disabled Veterans in business. –Some of the Services Include: Assist in matchmaking Training seminars Hands on Website, Marketing, and Accounting with professionals in the field Contact Information: Veterans Procurement Assistance Center Inc. 1314 Madeira Dr. SE Albuquerque, NM 87108 Phone: 505-338-4155 www.vpacinc.org

36 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 36 Public Sector Assistance - Part VIII SATOP – Space Alliance Technology Outreach Program –40 hours free engineering consulting –Nationwide assistance –Small business focused – under 500 employees –Do not need to be high-tech, manufacturing or aerospace. –www.spacetechsolutions.com or www.rdcnm.orgwww.spacetechsolutions.comwww.rdcnm.org

37 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 37 Public Sector Assistance - Part IX Technical and Community Colleges Dont forget your own government –U.S. Senators –U.S. House of Representatives –State Officials

38 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 38 Resources Franchises NaVOBA – National Veteran Owned Business Association –www.navoba.comwww.navoba.com

39 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 39 Resources Business Network Buy Veteran Program: www.buyveteran.com Sponsored by NaVOBA

40 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 40 Resources Web advertising Veteran Owned Business.com –www.veteranownedbusiness.com/hiwww.veteranownedbusiness.com/hi

41 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 41 Resources - Part II Sourcing businesses Business Matchmaking - the nation's leading public-private small business procurement program, can put you face-to-face with government and corporate buyers for a wide range of products and services. www.businessmatchmaking.com Teaming USA - dedicated to helping small business owners find partners and learn the powerful advantages of working together to win government and major corporate contracts. www.teamingusa.com

42 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 42 Resources - Part III Tools & Counseling SCORE – Counselors to Americas Small Business. A resource partner of the SBA www.score.org HP & Microsoft Small and Medium Business tools http://www.hp.com/sbso/services/good-business.html?jumpid=ex_r295_P2C_flower_webinars# IBM – Small and Medium Business toolkit www.us.smetoolkit.org

43 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 43 Resources - Part IV Conferences RES/UIDA National Center for American Indian Enterprise Development AFCEA GOLD COAST NMSDC (Local Chapter - SCMBDC) American Indian Chamber of Commerce Keeping the Promise (CADVBE) Prime Sponsored Small Business events

44 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 44 Resources - Part V Helpful Websites U.S. Government Central Contractor Registration/ProNet http://www.ccr.gov/ Small Disadvantaged Business (SBA approval required)http://www.sba.gov/sdb/ SBA 8(a) Business Development (SBA approval required)http://www.sba.gov/8abd/ Small business concerns in HUBZones (SBA approval required)https://eweb1.sba.gov/hubzone/internet Service-Disabled Veteran Owned Businesshttp://www.sba.gov/vets/ Veteran Ownedhttp://www.vetbiz.gov Official Business Link to the U.S. Government – Business.GOVhttp://www.business.gov/industries/minor ity-owned/ American Recovery & Reinvestment Act(ARRA)http://www.recovery.org Federal Business Opportunities(FBO)http://fbo.gov Federal Grants Websitehttp://grants.gov Department of Homeland Security(DHS)http://www.dhs.gov/xopnbiz/opportunites Federal Bidshttp://www.fedbid.com Federal Office of Small & Disadvantaged Business Utilization(OSDBU) http://www.osdbu.gov

45 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 45 Resources - Part VI Helpful Websites Non-Government The American Indian Chamber of Commerce of New Mexico http://www.aicnm.com Womens Business Enterprise National Councilhttp://www.wbenc.org/certification/ National Minority Supplier Development Councilhttp://www.nmsdcus.org/whoweare/certification.ht ml National Institute for the Blindhttp://www.nib.org National Institute for the Severely Handicappedhttp://www.nish.org NativeEdgewww.nativeedge.org U.S. Government Part II SBA Prime Contractors post subcontracting opportunitieshttp://web.sba.gov/subnet Minority Business Development Agency(MBDA)http://www.mbda.gov

46 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 46 Associations, Organizations & Certifications SBA 8a/HUBZonewww.sba.gov National Center of American Indian Enterprise Development/ UIDA www.ncaied.org/www.uida.org American Indian Chamber of Commerce of California www.aicccal.org CA DVBE Alliancewww.CADVBE.org Choctaw Nation of Oklahoma/Veteran Advocacyhttp://www.choctawnation.com/services/departments / Elite SDVOB Networkwww.elitesdvob.org National Veteran Owned Business Associationwww.navoba.com NABAwww.native-american-bus.org Council for Native Hawaiian Achievementwww.hawaiiancouncil.org Indian Incentive Programwww.acq.osd.mil/osbp/programs/iip Native American Contractors Association www.nativecontractors.org National Minority Supplier Development Councilwww.nmsdc.org Resources - Part VII

47 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 47 Hawaii Local Contacts SBA Hawaii District Office 500 Ala Moana Boulevard, Room 1-306 Honolulu, Hawaii 96813 Phone (808) 541-2990 Fax (808) 541-2976 http://www.sba.gov/localresources/district/hi /index.html http://www.sba.gov/localresources/district/hi /index.html Jane A. Sawyer District Director Phone (808) 541-2990 ext 202 8a, Business Development Michael D. Youth – (808) 541-2290 ext 214 Dean W. Ho – (808) 541-2290 ext 208 Erylene M. Lum – (808) 541-2290 ext 207 Joyce Tomayose – (808) 541-2290 ext 223 Hawaii SBA Small Business Resource http://www.smallbusiness3.com/pdf/en glish/hawaii.pdfhttp://www.smallbusiness3.com/pdf/en glish/hawaii.pdf HawaiI Business Research Library 1300 N. Holopono - Suite 213 Kīhei, HI 96753 Voice: (808) 875-5987 Fax: (808) 875-5989 Toll Free: (Hawaii Only) 1-800-509-3100 Christine Pawliuk Research Librarian Office of Hawaiian Affairs http://www.oha.org/ Honolulu Office (808) 594-1835 info@oha.org info@oha.org

48 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 48 Hawaii Local Contacts – Part II Office of Hawaiian Affairs http://www.oha.org/ Honolulu Office (808) 594-1835 info@oha.org info@oha.org Hawaii Office for Veteran Services http://hawaii.gov/dod/ovs/ Office of Veterans Services Tripler Army Medical Center 459 Patterson Road E-Wing, Room 1-A103 Honolulu, HI 96819 Phone: (808) 433-0420 Fax: (808) 433-0385 United States Department of Veteran Affairs – Hawaii http://www2.va.gov/directory/guide/state.as p?STATE=HI&dnum=ALL Hawaii PTAC http://www.hiptac.org/contact.html Primary Contact Claus Prufer, Program Manager Hawai`i Procurement Technical Assistance Center (HI-PTAC) Office of Hawaiian Affairs (OHA) Economic Development Division 711 Kapi`olani Blvd. Suite 1400 Honolulu, Hawai`i 96813 Tel: (808) 594-1831 Fax: (808) 594-0255 Email: clausp_hi-ptac@oha.orgclausp_hi-ptac@oha.org

49 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 49 Hawaii Local Contacts - Part III Hawaii SBDC Network State Office 308 Kamehameha Avenue - Suite 201 Hilo, HI 96720 Voice: (808) 974-7515 Fax: (808) 974-7683 John Furstenwerth Interim State Director Kurt Corbin Assistant State Director for Grants Administration Lenore Pu'uohau-Pummil Director of Administrative Services Kathy Sabado SBDC Administration Associate David Gafford Network Technician Teryn Macayan Financial Administrative Assistant SBDC Big Island 100 Pauahi Street - Suite 109 Hilo, HI 96720 Voice: (808) 933-0776 Fax: (808) 933-0778 Constance Cate Center Director Lydia Santiago Administrative Assistant SBDC West Hawaii Center 75-5722 Kuakini Highway - Suite 209 Kailua Kona, HI 96740 Voice: (808) 327-3680 Fax: (808) 327-3682 Hazel Beck - Senior Business Consultant Nancy Miller - Business Consultant Lydia Santiago -Administrative Assistant

50 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 50 Hawaii Local Contacts – Part IV SBDC Honolulu Center 1833 Kalakaua Avenue - Suite 400 Honolulu, HI 96815 Voice: (808) 945-1430 Fax: (808) 945-1432 Caroline Kim - Center Director Dennis. D. Kwak -Senior Business Consultant Renata Matcheva - Business Consultant Andra Carroll - Administrative Assistant SBDC KauaI Center Kauai Community College 3-1901 Kaumualii Highway Līhue, HI 96766 Voice: (808) 241-3148 Fax: (808) 241-3229 John Latkiewicz - Center Director Darlene Kaui - Administrative Assistant SBDC Maui Center 1300 North Holopono Street - Suite 213 Kīhei, HI 96753 Voice: (808) 875-5990 Fax: (808) 875-5989 Fred Rickert - Senior Business Consultant Pat Diaz - Administrative Assistant

51 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 51 Hawaii Local Contacts – Part V Department of Commerce and Comsumer Affairs Business Action Centers One Stop Shop for New Businesses Email: bac@dcca.hawaii.govbac@dcca.hawaii.gov Phone: (808) 586-2545 Business Action Center – Maui Jayna Uyehara, Manager 70 E. Kaahumanu Av. Unit B-9 Kahului, Maui 96732 Phone: (808) 873-8247

52 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 52 Continuing Education Keep updated on Native American Veteran Business news and events, please become of fan of NAVBIZ on Facebook: http://www.facebook.com/navbiz http://www.facebook.com/navbiz Please follow us on Twitter as well http://www.twitter.com/navbiz http://www.twitter.com/navbiz

53 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 53 Resources The resources described in this presentation are informational in nature. Neither Heritage Global nor the SBA can provide any guarantee that these resources will benefit your business.

54 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 54 Addendeum

55 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 55 Small Business 101 Know your Customer –Who will buy your product or service? –How do they buy? –When do they buy? –Where are they located? –How many potential customers are there?

56 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 56 Small Business 101 - Part II Legal Aspect –Corporate, Federal, State, & Local Acquisition regulations –Contract requirements & specifications –How to obtain contract history –Recommend using an attorney

57 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 57 Small Business 101 - Part III Performance Counts –Deliver what is promised –Deliver on time –Provide good quality for a fair value

58 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 58 Small Business 101 - Part IV Registration & Certifications –Federal governments Central Contractor's Registration (CCR) www.ccr.gov www.ccr.gov Obtain third party certifications – Small Business Administration (SBA) –National Minority Supplier Diversity Council –Native American Chambers –National Center for American Indian Enterprise Development/UIDA –Disabled Veterans –Women Owned organizations

59 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 59 Small Business 101 - Part V Create a written Business Plan –Business requirements –Description of your mission statement –Detailed information on breadth of customer base –How you hope to obtain financing

60 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 60 Small Business 101 - Part VI Attitude –Know and understand the marketplace –Be positive and remain positive –Demonstrate passion for your business –Wear appropriate business attire

61 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 61 Small Business 101 - Part VII Presentations & Trade shows –Bring up to date information about your company –Dont oversell your abilities –Maintain professional decorum –Dont spend a lot of money on marketing collateral(give-a-ways)

62 U.S SBA Contract # SBAHQ-09-M-0317 Native American Veteran Outreach and Education Program www.HeritageGlobalSolutions.com 62 Questions


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