Presentation on theme: "INQUIRY LETTER AND RESPONSE OF INQUIRY LETTER"— Presentation transcript:
1INQUIRY LETTER AND RESPONSE OF INQUIRY LETTER CHAPTER SIXINQUIRY LETTER AND RESPONSE OF INQUIRY LETTER
2INQUIRY LETTERWe write an inquiry when we want to ask for more information concerning a product, service, or other information about a product or service that interests us.These letters are often written to response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision.An inquiry is sent when a businessman wants some more information, especially about :- the supply of goods - delivery times and deadlines- leaflets or catalogues method of transport- quotation or prices - insurance- samples terms and discounts
3The start : - Dear Sir or Madam - To whom it may concernGiving Reference : - With reference to youradvertisement in- Regarding youradvertisement inRequesting a catalogue, brochure, etc :- Would/could you please send meRequesting further information :- I would also like to know- Could you tell me whetherSignature : - Yours faithfully
4Terms of payment :- Cash in advance - Tunai di muka- Cash with order (c.w.o) - Tunai besertapesanan- Cash on delivery (c.o.d) - Tunai waktu terima- Payment quarterly/monthly/at sight – pembayaran suku tahunan/bulanan- Our usual terms are cash against documents (c.a.d) – syarat berdasarkan dokumen/faktur- We can allow you three months credit – pemberian kredit 3 bulan- c.i.f (cost, insurance, freight) – harga, asuransi,angkutan- c & f (cost and freight) – harga dan angkutan- f.o.b (free on board) – penyerahan diatas kapal- f.a.s (free alongside ship) – penyerahan disisi kapal- f.o.r (free on rail) – penyerahan di gerbong- These prices are ex warehouse – harga gudang- Freight and insurance to be paid by buyer/by you – angkutan dan asuransi dibayaroleh pembeli/anda- Delivery will be made within two months of receipt of your orderPengiriman akan dilakukan dalam masa dua bulan sesudah diterima pesanan anda
5Kenneth Beare 2520 Vista Avenue Olympia, WA Jackson Brothers rd Street New York, NY September 12, 2000 To Whom It May Concern : With reference to your advertisement in yesterday’s New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online. Yours faithfully, (signature) Administrative Director English Learners & Company
6Reply to inquiriesIt is very important to make a good impression when responding to inquiries from potential customers. Of course, the best impression will be made by providing the materials or information that the perspective client has asked for, this positive impression will be improved by a well written response.Remember to place your or your company’s address at the top of the letter ( or use your company’s letterhead) followed by the address of the company you are writing to.
7The Start : - Dear Mr, Ms, Mrs. Thanking the Potential Customer for His/Her Interest :- Thank you for your letter of .... Inquiring (askng for information) about- We would like to thank you for your letter of .... Inquiring (asking for information) aboutProviding Requested Materials : - We are pleased to enclose- Enclosed you will find- We encloseProviding Additional Information :- We would also like to inform you- Regarding your question about- In answer to your question (inquiry) aboutClosing a Letter Hoping for Future Business :- We look forward to .... Hearing from you / receiving your order / welcoming you as our client (customer)Signature : Yours sincerely ( remember use “Yours faithfully” when you don’t know the name of the person you are writing and “Yours Sincerely” when you do )
8Jackson Brothers rd Street New York, NY Kenneth Beare Administrative Director English Learners Company 2520 Vista Avenue Olympia, WA September 12, 2000 Dear Mr. Beare, Thank you for your inquiry of 12 September asking for the latest edition of our catalogue. We are pleased to enclose our latest brochure. We would like to inform you that it is possible to make purchases online at We look forward to welcoming you as our customer. Yours sincerely (signature) Dennis Jackson Marketing Director
9EXERCISES : Worldwide Dealers Ltd. 4 Mugadishu St EXERCISES : Worldwide Dealers Ltd. 4 Mugadishu St.Hadda Road PO BOX: 340 Sana’a Republic of Yemen The Victoria Cycle Works PO BOX : 9271 Melbourne June 14, 1999 Dear Sirs, Our business agent in India has asked us for quotation for brand new computers to be exported to Sri Lanka, India, Pakistan, and Nepal. Please let us know what quantities you are able to deliver at regular intervals, quoting your best terms f.o.b Brisbane. We shall handle export formalities, but would ask you to calculate container transport to Brisbane for onward shipment. Yours faithfully, P. King Ass. Marketing Manager
10Question :Who is the addresser?Who is the adressee?Who is P.King?Why do the Worldwide Dealers approach the Victoria Cycle Works?What do they ask apart from prices?How should the brand new computers be transported?