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Spanish for Telecommunicators Presented by: [Insert Training Agency Here] TCLEOSE Course #22109.

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Presentation on theme: "Spanish for Telecommunicators Presented by: [Insert Training Agency Here] TCLEOSE Course #22109."— Presentation transcript:

1 Spanish for Telecommunicators Presented by: [Insert Training Agency Here] TCLEOSE Course #22109

2 2 Instructors [Insert Instructors Name(s)]

3 Student Introduction

4 4 Course Objectives  Learn the proper enunciation of the Spanish alphabet, words, and phrases.  Be able to recognize the pronunciation of Spanish numbers, weekdays and months.  Learn basic Spanish grammar which will help you communicate more effectively.

5 5 Course Objectives Continued  Be able to use key Spanish phrases to assess your caller’s needs.  Be able to access [Translation Service] for full translation services.  Discuss some of the unique cultural norms of callers who speak Spanish.

6 6 What’s a “Hispanic?” Term coined by U.S. Census Bureau to refer to all Spanish speakers and people with Spanish surnames. Much resistance to term from “Hispanics” Not all Latin Americans speak Spanish. Largest Spanish speaking populations in U.S. are from Mexico, Puerto Rico, & Cuba. 2.9

7 7 Fear Not! Nothing to Fear Don’t be intimidated You may be confused …by the grammar …by the pronunciation …by the native speaker …by the people around 1.2

8 8 Pronunciation vs. Enunciation Pronunciation The act or manner of articulating speech A phonetic transcription of a given word Enunciation To declare formally; state. To pronounce clearly; enunciate 1.2

9 9 Easy Does It Remember even though Spanish is a foreign language to you, it is very phonetic, and therefore, very easy to pronounce 1.2

10 10 How we pronounce a word is usually based on how we recall hearing it. HOLA 1.2

11 11 What Spanish words do you know?? 1.2

12 12 Tips for the Tongue It is important to remember… that is like before or 1.2

13 13 is like is always silent 1.2

14 14 The letter is pronounced 1.2

15 15 Spanish Alphabet A = AhB = behC = sehCH = CHeh D = dehE = EHF = EH-fehG = HEH H= AH-chehI = eeJ = HOH-tahK = kah L = EH-leLL=EH-yehM = EH-mehN = EH-neh N = EH-nyehO = OhP = pehQ = koo R = EH-reh RR= EH rreh S = EH-sehT = teh U = OOV = veh W=DOH-BLEH-OOH X = EH-Kees Y=E-GRIH YEH-GAH Z=SEh-TAH 1.1

16 16 Can I Buy a Vowel? à=AH è=EH í =EE ó =OH ú =Ooh Father Elementary Me Orange do 1.2

17 17 Spanish for Telecommunicators When a word ends in a vowel or “n” or “s”, the next to the last syllable is stressed 1.2

18 18 “y” is only a vowel when it stands alone! Spanish version Spanish of “and” for “or” 1.2

19 19 Consonant Sounds BCCHDF GHJKL LLMNÑP QRRRST VWXYZ 1.1/1.2

20 20 Sound Off When a word ends in any consonant other than “n” or “s”, the last syllable is emphasized. 1.2

21 21 Accented Letters Help with pronunciation - Mamá, (mah-mAH) Interés (een-teh-rEHs) Terrífico (the-rrEE-fee-koh) Create new words – Si (If) Sí (Yes) 1.7

22 22 The “Tilde” Ñ Mañana (tomorrow) (mah-Nyah-nah) 1.7

23 23 Diéresis (Umlaut) ü Vergüenza (shame) (behr-goo-ehn-sah) 1.7

24 24 ¡Punctuation Marks! Let’s the reader know the sentence is a expressive emotion or a question. ¡Salga de la casa! Get out of the house! ¿Que es su emergencia? What is your emergency? 1.7

25 25 A diphthong is a combination of two vowels, pronounced as a single syllable. The “a, o, and e”…are strong. That means you pronounce them with a lot of EMPHASIS. The “u” and “i” are the weak vowels, so say them softly. Dealing with Diphthongs 1.8

26 26 Perfect Cognate A word that is spelled exactly the same or almost the same in two different languages and has the same definition 1.8

27 27 Spanish/English Cognates HorribleColor NaturalBanana PopularSociable TerribleRadio SodaDoctor Plaza Chocolate 1.8

28 28 Near Cognates W ords so similar in both languages that their meanings are unmistakable. A letter or two is different, An accent mark on the Spanish word distinguishes that word from English. 1.8

29 29 AmbulanciaMomento AccidentePolic í a AgenteTel é fono ReporteProblema Informaci ó nContrabando Spanish/English Near Cognates 1.8

30 30 Numbers One = unoSix = Seis Two = dos Seven = Siete Three = TresEight = Ocho Four = CuatroNine = Nueve Five = CincoTen = Diez 1.4

31 31 Eleven = Once (OHN-seh) Twelve = Doce (DOH-seh) Thirteen = Trece (TREH-seh) Fourteen = Catorce (kah-TOHR-seh) Fifteen = Quince (KEEN-seh) Numeros 1.4

32 32 Big Numbers Hundred Cien, Ciento Thousand Mil Million Millón Nineteen hundred.... Mil novecientos… 1.4

33 33 Area Codes Be familiar with area code(s) for your jurisdiction - [add local area code] 1.4/1.5/2.1

34 34 What Time Is It? ¿Qué hora? Son las dos. (It is 2:00) Son las cinco y quince. (It is 5:15) Son las cuátro y media. (It is 4:30) Mediodía = Noon Medianoche = Midnight 2.3

35 35 Days of the Week Monday = Lunes Tuesday = Martes Wednesday = Miércoles Thursday = Jueves Friday = Viernes Saturday = Sábado Sunday = Domingo 2.3

36 36 Months JanuaryApril - Enero- Abril FebruaryMay - Febrero - Mayo MarchJune - Marzo- Junio 2.3

37 37 Months JulyOctober - Julio - Octubre AugustNovember - Agosto -Noviembre SeptemberDecember - Septiembre - Diciembre 2.3

38 38 Adam or Eve? “o” ending = Masculine and “a” ending = Feminine Generally, words ending in “o” are masculine. There are exceptions as in any language, the most common being: “LA mano”, “EL agua”. 1.6

39 39 One or More? As in English, nouns in Spanish can be singular or plural. The “s” or “es” ending on a noun indicates the plural. El, La Los, Las Unos, Unas 2.6

40 40 Me, Myself & I Subject Pronouns EnglishSpanish IYo Tú You (informal) UstedYou (formal) ÉlHe ÉllaShe 2.6/2.7

41 41 Plural Pronouns English Spanish WeNosotros/tras You (Spain)Vosotros/tras They (masc.)Ellos They (fem)Ellas 2.6/2.7

42 42 “Sir/Madam”? “usted” As a professional, you should use “usted” when addressing Spanish- speaking people as a sign of respect. 2.8

43 43 Greetings Good Morning Good Afternoon Good Evening How may I help you? Can I help you? Thank You for calling Have a good Day Hope it goes well Buenos días Buenas tardes Buenas noches ¿Cómo le puedo ayudar? Puedo ayudarle? Gracias por llamar ¡Que tenga buen día! Que le vaya bien 1.3

44 44 I am the VOICE of 9-1-1 Bueno, habla la despachadora de 911. Hello, this is the 9-1-1(female)dispatcher Bueno, habla el despachador de 911. Hello, this is the 9-1-1(male)dispatcher 2.2

45 45 What’s in a Name? ¿Cómo se llama? ¿Que es su Apellido? ¿Que es su nombre completo? 1.3/2.1/3.2/4.1/5.1/6.1

46 46 Spanish Last Names Juan Roberto Gonzalez López – Gonzalez is his father’s last name. – López is his mother’s name. Ana Maria Pérez Soto de* Cruz – Pérez is her father’s last name. – Soto is her mother’s name. – Cruz is Ana Maria’s married name. * “de” means “of, from, or about” and is often used to indicate that a woman is married. 2.9

47 47 Let’s Practice If Antonio Roberto Trevi ñ o Gonzalez married María Victoria Mata Resendez, what would be her married names? If they have a baby boy named José María, what would his full name be? 2.9

48 48 Helpful Phrases Speak slowly, please - Hable despacio, por favor I speak little Spanish - Hablo poco español Is there anyone there who speaks English? -¿Hay alguien alli que habla ingles? Repeat - Repita 1.3/2.5

49 49 Hispanic Cultural Norms Traditional gender roles Family dynamics Children as Interpreters 2.11/2.12/2.13

50 50 I do not understand - No entiendo Can you understand me? - ¿ Me entiende? Does anyone speak English? - ¿ hay alguien que habla ingles? 1.3/2.5/3.2

51 51 Do you have an emergency, yes or no? Tienes una emergencia, si o no? Do you need…the Police? Necesitas la policia? …the Paramedics? …los medicos? …the Fire Department? …los bomberos? 1.3/2.3/3.2/4.1/5.1/6.1

52 52 Key Phrases to Verify ALI/ANI What is your address? ¿Que es su dirección? What is your phone number? ¿Que es su número de teléfono? 1.3/2.1/3.2/4.1/5.1/6.1

53 53 HELP! Using [Translation Service] [Insert the process for conferencing with your agency’s translation service] [Insert your prompts, such as: What language, please? Client ID? Client Name? Other?] 2.5

54 54 Who’s on First? Which? Who? What? When? Where? Why? How? How Many? ¿Cúal? ¿Quién? ¿Qué? ¿Cuándo? ¿Dónde? ¿Por Qué? ¿Cómo? ¿Cuánto 2.3

55 55 Good to Know Please, don’t hang up… don’t hang up. Por favor, no cuelge… no cuelge. One Moment Un Momento Please don’t hang up. Wait for a translator. Por favor, no cuelge. Espere a un traductor. Just a moment, I need to send help Un momento, necesito mandar ayuda. 1.3/3.2/3.3/4.1/5.1/6.1

56 56 Easy on the Ear! Calm down ¡Calmese! Help is on the way. Ayuda esta en camino. 1.3/3.2/4.2/5.2/6.2

57 57 Weapons? ¿Hay Armas, Si o No? ¿Que tipo? Gun/Pistol Knife Hammer Scissors Stick Bat Pistola Cuchillo Martillo Tijeras Palo Bate 3.1/4.1/4.5

58 58 Weapons? ¿Hay Armas, Si o No? ¿Que tipo? Rifle Shotgun Bottle Axe Chain Dagger Rifle Escopeta Botella Hacha Cadena Daga 3.1/4.1/4.5

59 59 Mas armas! Mecate Navaja/Daga Bomba Ladrillo Hoja de afeitar Rope Switchblade Bomb Brick Razor blade 3.1/4.1/4.5

60 60 Words to Listen for… A fight– Una lucha or pelea Fighting – Luchando/Peleando Bomb threat - Amenaza de bomba Car accident - Accidente de carros Bicycle accident - Accidente de bicicleta Telephone threat - Amenaza por teléfono 4.1

61 61 Let’s all agree Adjectives agree in number and gender with the nouns they describe or modify The white blouse - La camisa blanca The yellow cars - Los carros amarillos 2.7/2.4/2.9

62 62 Descriptions Tall Short Thin Stocky/Fat Young Old Hispanic Caucasian African-American Alto –a Bajo –a Delgado –a Gordo –a Joven Viejo –a Hispano –a Blanco –a / Güero - a Negro –a / Moreno - a 2.4/4.3

63 63 Colors Black White Blue Brown Yellow Orange Green Red Silver Silver Plated Pink Purple Gold Negro /a Blanco /a Azul Moreno /a, Café / Marrón Amarillo Anaranjado Verde Rojo /a Plata Plateado Rosa Morado – a Oro 2.4/4.3/4.4

64 64 What Color Hair? Blond, brown, black Rubio, caf é, negro Brown, brown (dark) hair Pelo caf é /Moreno/Prieto Black hair Pelo negro White hair Pelo blanco Medium hair Pelo mediano Redhead rojo or pelirojo Bald Calvo, Pel ó n Gray hair Canas What color is his /her hair? ¿ Qu é color es su pelo? 2.4/4.4

65 65 Do blondes have more fun? Brunette Gold Dark Gray Light (color tone) Silver Silver Plated Straight Curly Short Long Moreno Dorado –a/oro Oscuro –a Gris Claro –a Plata Plateado Liso Rizado,rizo Corto Largo 2.4/4.3

66 66 More descriptors Describe the person Describa la persona RaceWeight --Raza-- Pesa GenderFreckles --Sexo--Pecas HeightDimples --Altura--Hoyuelos 2.4/4.3

67 67 All Dressed Up Shirt Pants Socks Shoes Coat Jacket Hat/cap Dress Sandals Camisa/Playera Pantalones Calcetines Zapatos Abrigo Chamarra/Chaqueta Sombrero/gorra Vestido Sandalias/Chanclas What is the person wearing? ¿Qué lleva puesto(a)? 2.4/4.3

68 68 Key Information Needed Where are you hurt? ¿Donde estas herido? Is there blood? ¿Hay sangre? From where? ¿De donde? From where is the blood? ¿De donde esta sangrando? 2.3/6.1

69 69 Body Parts Head Hair Eyes Nose Mouth Arm (s) Hand (s) Finger (s) Legs Feet La cabeza El pelo/cabello Los ojos La nariz La boca El (los) brazo (s) La (s) mano (s) El (los) dedo (s) Las piernas Los pies 4.3/6.1

70 70 More Body Parts Ear = La Oreja Lips = Los Labios Face = La cara Teeth = Los Dientes 4.3/6.1

71 71 ¿Qué es su… Name (complete) Address Zip Code Phone Number DOB Place of Birth Age Work (Place of) Nombre completo Dirección y calle Código (Zona) postal Número de teléfono Fecha de nacimiento Lugar de nacimiento Edad o años Trabajo 2.1

72 72 Let’s Review Alphabet Numbers Weekdays Colors Clothing Information to establish an event

73 73 Miscellaneous Identifiers Scars Marks Tattoos Glasses Contact Lenses Pregnant Drunk/Inebriated Cicatrices Marcas Tatuajes Lentes (Ante Ojos) Lentes de contacto Embarazada Borracho/a Tomado Intoxicato 4.1/4.3

74 74 VEHICLE DESCRIPTIONS ¿Tipo del auto? Carro Camion/troca SUV Camioneta/Van Autobús Una bicicleta Una motocicleta 4.4

75 75 More Vehicle Words to Use ¿Dos puertas? 2 Doors ¿Cuatro puertas? 4 Doors ¿Ano? Year ¿Es viejo? Old ¿Es nuevo? New ¿Color? Color ¿Numero de placa? License Number ¿State? State 4.4

76 76 What Direction are You Going? ¿ Qué dirección vas? NORTH/NORTE EAST / ESTE SOUTH/ SUR WEST/ OESTE 4.4

77 77 VEHICLE ACCIDENT – Key Words –Un choque (a crash) –El choque (the crash) –Atropellado (run over) –Herido/Lastimado (injury) 6.1

78 78 Theft, Robbery or Burglary – Key Words Robo – Burglary and Robbery Ahora – Now (in progress) Esta mañana – this morning Anoche – last night Ayer - yesterday 2.3/4.1/5.1/6.1

79 79 DOMESTIC VIOLENCE - Key Words Pegar (Hit) Golpear (Hit) Matar (Kill) Violento (Violent) Loco (Crazy) Drogas (Drugs) Tomado (Drunk) Intoxicado (Intoxicated) ¿Hay heridos? Is anyone hurt? 3.1/4.1

80 80 Family Members Mother, Father Parents Relatives Spouse Child Guardian Grandmother Grandfather Aunt/ Uncle Mamá, Papá Padres or Papas Parientes Esposo (a) Niño (a) Guardián Abuela Abuelo Tía / Tío 4.1

81 81 Scenario Respond to a DV call – –1:45 am –Relative –Bruises, cuts –Not the first time –Alcohol involved –Unknown weapons 4.1

82 82 The 4 Commandments of EMD Is it a male or female? Boy or girl? ¿Es hombre o mujer? ¿Es niño o niña? How old is he / she? ¿Cuántos años tiene? Is he / she conscious? ¿Está conciente? Is he / she breathing? ¿Está respirando? 6.1/6.2

83 83 CHIEF COMPLAINTS Ataque al corazón Dolor de pecho Enfermedad La herida El dolor Hacerse daño La Fiebre El resfriado La gripe La tos Heart attack Chest Pain Illness, Sickness Injury Pain To injure oneself Fever Common cold Flu Cough 6.1

84 84 CHIEF COMPLAINTS La Fractura El SIDA La Pulmonía El Infarto de Corazón El Inválido/a La Medicina La Receta/Prescripción Fracture AIDS Pneumonia Cardiac arrest Handicapped Medication Prescription 6.1

85 85 MEDICAL CALLS – more vocabulary FaintDesmayo BleedSangrar BurnQuemar SwollenHinchado 6.1

86 86 FireLumbre/Fuego/Encendio FirefighterBombero BurningQuemando Is everybody outside? ¿Estan todos afuera? Get Out! ¡ Salgese! Stay outside! ¡ Quedese afuera! FIRE CALLS – Key Words 5.1/5.2

87 87 SCENARIO Answer 9-1-1 call Tell caller you speak little Spanish Get location Get call back number Police, Fire, or Ambulance?

88 88 SCENARIO Tell caller you don’t speak much Spanish. Verify Caller’s address and phone number Tell caller not to hang up Get Language Line on the phone

89 89 Recommended Reading Essential Spanish for Law Enforcement Mastering Spanish Vocabulary


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