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A look into the future of the WorldDoc User Experience Integration, Automation, Inspiration Updated August 2009.

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Presentation on theme: "A look into the future of the WorldDoc User Experience Integration, Automation, Inspiration Updated August 2009."— Presentation transcript:

1 A look into the future of the WorldDoc User Experience Integration, Automation, Inspiration Updated August 2009

2 Copyright © 2009 WorldDoc All Rights Reserved 2 Introduction Experience the synergy of our system with our Members, Payers, and Care Providers. Learn how WorldDoc products integrate with other health systems and improve health care. Understand how the complete WorldDoc Health Management System is a vital part of every health plan and every Member’s life.

3 Copyright © 2009 WorldDoc All Rights Reserved 3 Meet Sandy In her 40’s College-educated Mother & wife Has a house, 2.4 kids, a dog, and a white picket fence Wouldn’t call herself a “geek”, but she’s fairly internet-savvy Currently not feeling well Member & User of WorldDoc

4 Copyright © 2009 WorldDoc All Rights Reserved 4 Sandy opens up WorldDoc 24/7 Sandy can connect via any internet-connected device : her home computer her mobile phone her netbook - OR - Any computer that has WorldDoc Home installed locally.

5 Copyright © 2009 WorldDoc All Rights Reserved Multiple symptoms Current medications, medical and family history Her past interactions with the symptom evaluator Seasonal conditions or current outbreaks 5 Top three conditions with likelihood, education and suggested action The ability to add a selected result to the PHR and save results for future PES interaction Sandy uses the New and Improved PES

6 Copyright © 2009 WorldDoc All Rights Reserved 6 WWSD? What Would Sandy Do? Depending on the answer, Sandy would be directed to: Treat herself Go directly to the Emergency Room Or in this case… Make an appointment to see her doctor

7 Copyright © 2009 WorldDoc All Rights Reserved 7 But Sandy doesn’t have a doctor! She uses WorldDoc to get a list of doctors who: Are within 20 miles of her home Accept her insurance Are accepting new patients Have a high approval rating and praising reviews Match her criteria (age, gender, hours, language spoken, methodology, & philosophy)

8 Copyright © 2009 WorldDoc All Rights Reserved 8 Sandy learns how much her visit will cost under her insurance She makes an appointment through WorldDoc, forwarding her PES results Confirmation is received through the Message Center with an order for blood tests Calendar event w/ and SMS reminders is automatically created. Syncs with Outlook, Google, and mobile But wait, there’s more!

9 Copyright © 2009 WorldDoc All Rights Reserved 9 It’s all about integration WorldDoc allows members to have an online Medical Home, enabling: Doctor search & comparison Cost & benefits lookup Appointment scheduling Send & receive medical information Receive prescriptions and orders Check HSA balance and related Claims Receive & review test results

10 Copyright © 2009 WorldDoc All Rights Reserved 10 Get ready to go The appointment confirmation suggests Sandy fill out the Personal Health Record (PHR) The PHR advises as to what is required as medical history by physicians Sandy sends her PHR to her doctor NO FORM TO FILL OUT!

11 Copyright © 2009 WorldDoc All Rights Reserved 11 The Complete PHR

12 Copyright © 2009 WorldDoc All Rights Reserved 12 PHR portability The PHR can be accessed by any internet- connected device Can be synced with HealthVault, Google Health, and other services Can be exported and saved locally & securely Access by other people to sharable data is controlled entirely by Member Is accessible by a personal WorldDoc account even if the member loses sponsorship!

13 Copyright © 2009 WorldDoc All Rights Reserved 13 Now at the doctor’s office… Doctor reviews the PES, lab results and PHR The doctor AND Sandy can check WorldDoc for the most cost-effective medication under Sandy’s insurance She locates the closest, cheapest pharmacy to fill her prescription Doctor orders the Rx online

14 Copyright © 2009 WorldDoc All Rights Reserved 14 Later on… Sandy reviews the imported results of her blood test She learns what each measurement is for and what each result means. Sandy is able to get some help from a nurse via web chat or phone AND she feels a lot better and can get back to work!

15 Copyright © 2009 WorldDoc All Rights Reserved 15 Good for Sandy Sandy discovered that using WorldDoc could: Help her understand her illness Determine if she needs a doctor and WHICH doctor to go see Save her WEEKS of waiting for treatment Save her money on prescription costs Now, lets see what someone else can gain from his WorldDoc membership…

16 Copyright © 2009 WorldDoc All Rights Reserved 16 Meet Allen Employed in tech field Single, but looking Was a jock in high school, but now… Eats a LOT of take-out. Computer geek, comic book geek, video game geek. New member of WorldDoc

17 Copyright © 2009 WorldDoc All Rights Reserved 17 Allen takes the HRA Allen’s new employer requested he take the WorldDoc Health Risk Assessment after registering Allen finds out he’s as healthy as the average 38-year-old Allen’s actually only 32 He learns why there’s such a difference, and what he can do about improving the results

18 Copyright © 2009 WorldDoc All Rights Reserved 18 The WorldDoc HRA

19 Copyright © 2009 WorldDoc All Rights Reserved 19 Patient Activation Measure (PAM)* Assess Members beyond “readiness” and allow the system to understand them on various levels including: Knowledge and Skills Beliefs and Values Motivation and Confidence Interventions become personalized by varying wording and tone to better suit each Member. *Development of the Patient Activation Measure (PAM): Conceptualizing and Measuring Activation in Patients and Consumers by Judith H. Hibbard, Jean Stockard, Eldon R. Mahoney, and Martin Tusler

20 Copyright © 2009 WorldDoc All Rights Reserved 20 Get your free coaching here! Allen qualifies for a free personal health coaching program from his sponsor Interactions are over the phone or web text, audio or video chat The coach evaluates Allen’s progress and motivates him

21 Copyright © 2009 WorldDoc All Rights Reserved 21 Coaching PAM assessment helps match Coaches to Members and helps Coach communicate Allen keeps a journal on WorldDoc of his efforts and progress Coach informs Allen about local resources Allen may receive an incentive from his sponsor for completing Coaching* *Maybe even a Wii Fit – right up his alley!

22 Copyright © 2009 WorldDoc All Rights Reserved 22 Help doesn’t end there After the coaching sessions, Allen joins the Healthy Living program He follows the automated and personalized guidance Feeling empowered, Allen also uses other tools to continue his progress…

23 Copyright © 2009 WorldDoc All Rights Reserved 23 The Healthy-Do list WorldDoc also displays a personalized list of items to help Allen improve his health Recommended assessments Applicable programs to join New relative content Always adjusting based on new health data Allows for “What If?” scenarios

24 Copyright © 2009 WorldDoc All Rights Reserved 24 The Healthy-Do List cont’d Alerts sent as Secure Message or SMS: Medications (savings, refills, expirations, duplication, conflicts, etc) Overdue tests, immunizations, appointments Imported data that requires attention As new data is entered or imported, the list progresses.

25 Copyright © 2009 WorldDoc All Rights Reserved 25 Food Diary Easily and accurately track important nutritional information, including suppliments Instantly tally the total number of calories, fat, cholesterol, carbs in your food, and more! Add foods by entering their name or by taking a picture of the menu item or nutritional information panel

26 Copyright © 2009 WorldDoc All Rights Reserved 26 Trackers & Graphs Trackers record anything and are automatically added to any program Trackers sync with HealthVault and Allen’s measuring/monitoring devices Every value collected can be displayed historically in graphs Values can be charted over each other to show trends

27 Copyright © 2009 WorldDoc All Rights Reserved 27 Allen’s a new man He has improved his health and changed his lifestyle Yeah, he’s still a geek, and he’s still single... But ladies, he’s healthy, thinner and will be around longer! AND… He’s got a new Wii Fit to keep him going

28 End of Member Experience Questions Additional Ideas Members are not our only users…

29 Copyright © 2009 WorldDoc All Rights Reserved 29 Appointment requests arrive with access to shared medical information Patients are prioritized through gap lists and health burden & risk scores Physicians can review Member history and are alerted to current meds, allergies, interactions, etc. Care providers use WorldDoc too! Who else uses WorldDoc?

30 Copyright © 2009 WorldDoc All Rights Reserved 30 Care Providers cont’d Lab work can be ordered before visits Orders (CPOE) and prescriptions can be made After appointments, a nurse is scheduled to follow-up via phone, secure message or web video conference Care gaps are monitored and addressed

31 Copyright © 2009 WorldDoc All Rights Reserved 31 Everyone knows everything* Every interaction with the Member is documented Every member of the care team can see the Member’s history and progress to provide proper care and motivation to improve Physician can track effectiveness at closing care gaps Complete care team facilitation and coordination *Based on Member-assigned permissions of selected data

32 Copyright © 2009 WorldDoc All Rights Reserved 32 Doctors, nurses & coaches, oh my! The Coach experience is much like the Nurse experience. Independent coaches can access the system from their own place of business Members stratified and prioritized Dynamic care plans and coaching plans to guide care Communication between all care providers over txt, , phone, fax or postal mail Progress tracked and shared

33 Copyright © 2009 WorldDoc All Rights Reserved 33 And what about the payer? WorldDoc Pro provide the sponsor with everything they need: Customize colors, messages, localized items, news & announcements, interventions, gap rules & triggers, programs & incentives Promote their offerings with a selection of marketing materials Monitor performance of promotions, programs, care providers & member activity

34 Copyright © 2009 WorldDoc All Rights Reserved 34 View real-time reports on all services including ROI Perform hypothetical ROI estimates based on changing administrative options & programs Receive automatic billing with online pay Account managers always available for expert guidance with programs and settings The payer (cont’d)

35 Copyright © 2009 WorldDoc All Rights Reserved 35 In the end… Members that are educated, engaged, proactive, healthy and happy with a sponsor who really cares about their well being! Customers that receive a great ROI and more productive employees in a healthier culture A synergistic care team for every member that is fully-informed of their progress and communicates with the member and each other

36 Copyright © 2009 WorldDoc All Rights Reserved 36 …and for WorldDoc? An indispensible health home Bigger & better clients, more members We help people become healthier, save time and money, and live in a better world We all have a hand in a product, and a part in a company, we can be very, very proud of And we all make lots of money in the process!


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