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WIRELESS LAN SOLUTIONS FOR HEALTHCARE RE-ENVISION THE POINT OF CARE SEPTEMBER 2012 Cal Calamari Senior Consultant.

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Presentation on theme: "WIRELESS LAN SOLUTIONS FOR HEALTHCARE RE-ENVISION THE POINT OF CARE SEPTEMBER 2012 Cal Calamari Senior Consultant."— Presentation transcript:

1 WIRELESS LAN SOLUTIONS FOR HEALTHCARE RE-ENVISION THE POINT OF CARE SEPTEMBER 2012 Cal Calamari Senior Consultant

2 MORE THAN 14M PATIENT RECORDS WERE EXPOSED BY MOBILITY-RELATED SECURITY BREACHES LAST YEAR IN THE US. SOURCE: HIMSS, MAY 2011 AVERAGE COST OF COMPLIANCE IS $3.5M VS. $9.4M FOR NON-COMPLIANCE SOURCE: PONEMON INSTITUTE, JANUARY 2011 Healthcare providers who provide some level of support for personally owned devices on their wireless networks SOURCE: MSI HC BAROMETER, NOVEMBER % 53 % 2/3 Of healthcare providers will increase or improve their use of mobile technologies in the next year alone SOURCE: COMPTIA, NOVEMBER 11 Physicians who regularly send patient information to colleagues via SMS on their mobile devices and/or over open wireless networks SOURCE: BNA, OCTOBER 11 HEALTHCARE IS EVOLVING ARE YOU READY?

3 ELEVATING PATIENT EXPERIENCES IMPROVE PATIENT SATISFACTION SCORES PROVIDE CLINICIANS MORE TIME WITH PATIENTS ASSURING CLINICAL MOBILITY ENSURE MOBILE IT PROJECTS ARE SUCCESSFUL ACCELERATE SUCCESSFUL ADOPTION BY CLINICIANS IMPROVING OUTCOMES REDUCE MEDICAL ERRORS AND ENHANCE QUALITY STREAMLINE BUSINESS OPERATIONS HEALTHCARE CHALLENGES

4 IMPROVE OUTCOMES MOBILE POINT OF CARE APPLICATIONS MOBILE TRIAGE EQUIPMENT AND PATIENT MONITORING MATERIALS MANAGEMENT CHARGE CAPTURE ENSURE PATIENT SAFETY & CARE QUALITY TO IMPROVE BUSINESS RESULTS INTERNET

5 ELEVATE PATIENT EXPERIENCES GUEST ACCESS & BYOD ADMITTING & DISCHARGE BEDSIDE EDUCATION & ENTERTAIMENT PATIENT TRANSPORT NURSE CALL ENHANCE PATIENT-CLINICAN INTERACTIONS TO CREATE PERSONALIZED EXPERIENCES INTERNET

6 ASSURE CLINICAL MOBILITY WORKFORCE MANAGEMENT VOICE INTEROPERABILITY PROACTIVE TROUBLESHOOTING NETWORK & DEVICE SECURITY EXECUTE A HOLISTIC MOBILITY STRATEGY TO GAIN THE TRUST AND SUPPORT OF CLINICIANS INTERNET

7 POINT OF CARE OPERATIONAL EFFICIENCY WORKFORCE PRODUCTIVITY HEALTHCARE SOLUTION PRIORITIES IT OPERATIONS TRUSTED EMBEDDED WIRELESS TECHNOLOGY

8 POINT OF CARE SOLUTIONS ENHANCED BATTERY LIFE & VOICE INTEGRATION ON MSI WLAN COMPLETE WITH HIPAA-COMPLIANT WIRELESS TRANSFER MOBILIZE HIMSS STAGES 1 (LAB), 4 (Computerized Provider Order Entry), and 5 (Barcoded Medication Administration) ACCELERATE DEMONSTRATION OF MEANINGFUL USE

9 OPERATIONAL EFFICIENCY SOLUTIONS PROXIMITY AND LOCATIONING CAPABILITIES WITH MARKET LEADERS MULTI-MODAL ACTIVE & PASSIVE ASSET TRACKING SOLUTION 30% OF HOSPITAL OPERATING EXPENSE OCCURS IN SUPPLY CHAIN 75% OF BIOMED MAINTENANCE TIME IS SPENT LOCATING AN ASSET 10% TO 20% OF ASSETS ARE LOST OR STOLEN IN USEFUL LIFETIME VISIBILITY FREQUENCY GUIDELINE FOR CHOOSING ASSET TRACKING TECHNOLOGY ENVIRONMENT ASSET VALUE $300$3.000$10.000$20.000$ DAILY WEEKLY MONTHLY IN/OUT PATIENT ROOM ICU RECOVERY BIO-MEDICAL ER CENTRAL SUPPLY WAREHOUSE

10 WORKFORCE PRODUCTIVITY SOLUTIONS BEST-IN-CLASS RECEIVER SENSITIVITY FOR LOW-POWER MOBILE DEVICES NETWORK ASSURANCE ENSURES MISSION-CRITICAL VOICE RELIABILITY WITH LESS ACCESS POINTS & SERVERS REDUCE NURSE WALKING DISTANCE BY UP TO 1.5 MI PER SHIFT SAVE CLINICAL STAFF 30 TO 90 MINUTES PER SHIFT ELIMINATE DISRUPTIVE OVERHEAD PAGING FASTER RESPONSE TIME TO PATIENT & STAFF REQUESTS BROAD RANGE OF ROLE APPROPRIATE DEVICES UNIT STAFF NURSEED STAFF & EMTs PORTER & LABPHYSICIANS Nurse Call Integration Secure Text Messaging PBX Extension Interoperability between EMTs Radios and Wireless VoIP Push-to-Talk Task Management Text Messaging PBX Extension PTT Capabilities Secure Text Messaging

11 MOTOROLAS WLAN SOLUTIONS FOR HEALTHCARE POSITIONING HOSPITALS & HEALTH SYSTEMS TO RE-ENVISION THEIR POINTS OF CARE ACROSS THE DYNAMIC HEALTHCARE ECOSYSTEM ENHANCE PATIENT EXPERIENCES IMPROVE CLINICAL & OPERATIONAL OUTCOMES ASSURE CLINICAL MOBILITY

12 THE WIRELESS NETWORK AS A CRITICAL SERVICE PAGE 12 WI-FI CONNECTIVITY HAS EVOLVED FROM NETWORK OF CONVENINECE TO BUSINESS CRITICAL GUEST ACCESS NURSE CALL BEDSIDE EDUCATION & ENTERTAIMENT ADMITTING & DISCHARGE PATIENT TRANSPORT Centralized Management Have your finger on the pulse of the network Find problems BEFORE they are service impacting Capture network and device states for forensics Tools for rapid troubleshooting Improve network availability Managed capacity

13 AN INFRASTRUCTURE FOR HEALTHCARE SOLUTIONS MISSION-CRITICAL PERFORMANCE, RELIABILITY & SCALABILITY ACROSS THE CONTINUUM OF CARE OUTDOOR ACCESS POINTS AP 7181 AP 7161 INDOOR ACCESS POINTS AP 6532 AP 6521 AP 650 AP 622/621 IT CLOSET NX 4500 / 6500 CONTROLLERS RFS 7000/6000/4000 WIRELESS CUSTOMER NOC/DATA CENTER NX 9500 SERVICES PLATFORM AIRDEFENSE SECURITY & COMPLIANCE CENTRALIZED MANAGEMENT SLA ASSURANCE TOOLS LIFECYCLE SERVICES PROFESSIONAL INTEGRATION SUPPORT MANAGED INTERNET WIRED APPLICATION DELIVERY

14 MOBILE DEVICE CHALLENGES Large variety of devices with different characteristics Lower RF power Mixed client environments –( a/b/g/n, 2.4G/5G) Application mix Real-time applications Voice/Video Impact of network latency, delay and jitter On-boarding all the devices Institution owned vs personal BYOD – ensuring appropriate access 14 Patient/ Guests Doctors Nurses Clinician Staff Each with different needs and access ENSURE EACH DEVICE, EACH USER, EACH APPLICATION HAS APPROPRIATE ACCESS

15 ADDRESSING THE NEEDS OF TODAYS MOBILE DEVICES MORE TRANSMIT POWER & GREATER RECEIVER SENSITIVITY AP6511: 2 x 2 MIMO, 26 dBm AP650: 2 x 3 MIMO, 24 dBm AP7131: 3 x 3 MIMO, 27.7 dBm EXTENDS COVERAGE UP TO 60% REDUCES APS REQUIRED UP-TO 40% ABG & N DEVICE PERFORMANCE MAXIMIZED TODAYS LOWER POWERED MOBILE DEVICES REQUIRE ACCESS POINTS WITH GREATER RECEIVER SENSITIVITY FOR SECURE CONNECTIONS 23 dBm RANGE 27 dBm RANGE

16 WiNG 5 WIRELESS LAN ARCHITECTURE EVOLUTION LEAD BY MOTOROLA MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved. PAGE 16 FIRST WIRELESS LANS MOBILE DATA ACCESS NETWORK OF CONVENIENCE LIMITED MOBILITY DIFFICULT TO MANAGE LIMITED SECURITY FILLED NEED FOR LARGER SCALE AFFORDABLE NETWORKS COST EFFICIENT a/b/g WLAN LIMITED 11n SCALABILITY BOTTLENECK AT WIRELESS CONTROLLER LIMITED SECURITY/QoS AT THE EDGE MORE ROBUST, AFFORDABLE WAY TO HANDLE HIGHER NETWORK DEMAND BETTER QUALITY OF EXPERIENCE NO BOTTLENECKS SCALABLE n VoIP AND VIDEO RELIABILITY SECURITY AT THE EDGE INDEPENDENT STANDALONE HUB AND SPOKE CENTRALIZED WiNG DISTRIBUTED

17 SMARTRF PAGE 17 MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © (insert year of publication) Motorola Solutions, Inc. All rights reserved. KEY FOR MOBILES: ADAPTIVE MOBILE COVERAGE ADJUSTS POWER AS THE TABLET MOVES THROUGH THE ENVIRONMENT RF CALIBRATION Calibrate power/channel NEIGHBOR RECOVERY Self-healing ADAPTIVE MOBILE COVERAGE Increases Power for weak device INTERFERENCE AVOIDANCE Dynamic re-configuration SMART BAND CONTROL AND LOAD BALANCE Between access points RELIABILITY

18 SIMPLIFIED BYOD AND GUEST ACCESS STAFF BYODPATIENTS & GUESTS FINGERPRINTING CAPTIVE PORTAL to register the device. USER ON_BOARDED DIFFERENATIAL ACCESS User redirected to CAPTIVE PORTAL Single sign in ANALYTICS FOR INSIGHTS on patients and visitors ON_BOARDED FOR FUTURE SESSIONS and does not need to re-login 74% of hospitals allow staff to use their personal device on the WLAN

19 PROXIMITY AWARENESS OUTPATIENT ARRIVES ONSITE For DIALYSIS TREATMENT WI-FI DEVICE IS OBSERVED ACTIVE IN THE AIR NO CONNECTIVITY REQUIRED HANDHELD PROBING IS SUFFICIENT MOTOROLA AP W RADIOSHARE, AP/SENSOR OR SENSOR OBSERVES THE DEVICE ACTIVE IN AIRSPACE MOTOROLA SYSTEM REGISTERS DEVICE AS NEWLY OBSERVED NOTIFICATION SENT TO BACKEND SYSTEMS CR M/APPLICATION TAKES ACTION 1.Welcome greeting, to outpatient or caregiver accompanying patient. Admissions can prepare for patient arrival 2.Special instructions regarding visit, perhaps change of location or who will bee seeing the patient that day. Reminders regarding scheduling follow-ups or pick up of results or medications. 3.Patient Management System may record information about the visit. Duration, time spent in waiting area etc as a tool tor improving service

20 ASSET TRACKING Clinical equipment, beds, wheelchairs, IT assets, etc. Reduce capital spending Improve asset utilization STAFF TRACKING Process/workflow improvement Nurse safety ACCURATELY TRACK THE CURRENT LOCATION OF EQUIPMENT AND PEOPLE USING A WIRELESS NETWORK RFID AND RTLS (Real-Time Location Solutions) PATIENT TRACKING Improve Patient Flow Safety For Long-term Care Residents Mental Illness Facilities

21 CENTRALIZED MANAGEMENT STAFF BYOD & PATIENT/GUEST ACCESS NETWORK ASSURANCE SECURITY COMPLIANCE SCALABLECENTRALIZED PROVISIONING CENTRALIZED TROUBLESHOOTING MOBILITYSMART RFMESHQOS SECURITY NX 9500 SERVICES CONTROLLER AP-DOMAIN MANAGERCONTROLLER – DOMAIN MANAGER INTERNET MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved. PAGE 21

22 SECURITY & COMPLIANCE PAGE 22 MITIGATE RISK ASSURE PCI AND HIPAA COMPLIANCE INTERNET ROGUE AP SERVER MIS-CONFIGURED AP USERS HACKER IN PARKING LOTUSERS PREVENTED FROM CONNECTING TO NEIGHBORING NETWORKS ROGUE ELIMINATION INTRUSION PREVENTION – 250+ THREATS DETECTED FORENSICS & INCIDENT ANALYSIS COMPLIANCE REPORTING ROGUE AP ELIMINATEDMIS-CONFIGURED AP IDENTIFIED AND RECONFIGURED

23 NETWORK ASSURANCE PAGE 23 END-USER FEEDBACKPERFORMANCE ALARMS & REPORTS HISTORICAL TROUBLESHOOTING REAL-TIME TROUBLESHOOTING PROACTIVE PREVENTION IMPROVE WIRELESS AVAILABILITY AND REDUCE NETWORK DOWNTIME. REDUCE OPERATIONAL COSTS ASSOCIATED WITH WIRELESS PERFORMANCE AND MAINTENANCE. RESOLVE 70% OF WIRELESS TROUBLE TICKETS VIA REMOTE MANAGEMENT. IMPROVE OPERATIONS AND ASSURE CLINICAL MOBILITY CENTRALIZED WLAN TROUBLESHOOTING

24 WLAN PORTFOLIO A BROADER PORTFOLIO MEANS YOU CAN DEPLOY THE NETWORK THAT BEST FITS YOUR SITUATION AND NEEDS. INTEGRATED SERVICES & APPLICATIONS PLATFORMS RF CONTROLLERS802.11n ACCESS POINTS NX 9500 SERIES ENTERPRISE NOC CONTROLLER 15,000 adaptive APs & 2500 Sensors Network Assurance Security & Compliance Multi-Vendor Management Application Modules NX 9000 ENTERPRISE NOC CONTROLLER 10,000 adaptive APs NX 65xx SERIES ENTERPRISE BRANCH APPLICATIONS PLATFORM 256 adaptive APs NX 45xx SERIES ENTERPRISE SMALL BRANCH APPLICATIONS PLATFORM 36 adaptive APs RFS 7000 HQ / LARGE 1,024 adaptive APs RFS 6000 MEDIUM ENTERPRISE 256 adaptive APs RFS 4000 BRANCH CONTROLLER 36 adaptive APs INDEPENDENT APs AP 7181 Outdoor 11n, 2 radio AP 7161 Outdoor 11n, 2/3 radio AP 8132 Modular 11n, 2 radio AP n, 1/2/3 radio, 3x3:2 AP n, 2 radio, 2X3 AP n, 1 radio, 2X2 AP 6511 Wall plate 11n, 1 radio DEPENDENT Aps AP 65011n, 2 radio AP n 2 radio – 2X2 AP n, 1 radio

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26 MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved. Why Motorola Wireless LAN? -Unique understanding of what mission critical truly means from decades of leadership in first responder wireless communications -Wireless built and designed from the ground up for optimizing staff mobility FIRST IN 2800 PATENTS Co-authored Co-founded the Wi-Fi Alliance First Wireless LAN Switch First n RF Design Tool Leader in all things Wireless WLAN market leader for over a decade INDUSTRY RECOGNITION AND A CULTURE OF INNOVATION 26


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