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© Yankelovich, Inc. 2006 The Segmentation Company a division of Yankelovich © Yankelovich, Inc. 2008 The Segmentation Company a division of Yankelovich.

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Presentation on theme: "© Yankelovich, Inc. 2006 The Segmentation Company a division of Yankelovich © Yankelovich, Inc. 2008 The Segmentation Company a division of Yankelovich."— Presentation transcript:

1 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 1 prepared for: CIGNA May 2008 The 2008 Health Leadership Series: Absenteeism and Presenteeism The New Productivity Gap?

2 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 2 About half (46%) of those employed have missed at least one day for personal reasons in the past six months How many days in the past six months did you miss work for reasons other than a holiday or a vacation? Nearly Half of All Employees Missed Work in the Past Six Months for Reasons other than Holiday or Vacation Average Number of Days Missed per Employee in the last 6 months: 3 (Among total, N = 1,149) *Base: Among Total, N = 1,149

3 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 3 47% of those who missed work in the last 6 months say the main reason was due to an illness While 22% say they missed work due to family issues, such as caring for a sick child, or problems with other family members What were the main reasons for missing work on those particular days? The Principal Reasons for Their Absence: Being Sick & Family Issues Main Reasons% Illness47 Ordinary illness/Sick (cold, flu, cough, etc)41 Ongoing illness/Condition (diabetes, heart, etc)6 Family-related issues22 Cared for a sick child10 Cared for another sick family member6 Problems with other family members4 Problems with kids3 Couldn't find child care2 *Base: Among those who missed any days of work in the past 6 months for reasons other than holiday/vacation, N = 528 (Unaided, pre-coded list. Multiple responses accepted.)

4 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 4 Just under two-thirds of employees went to work in the last six months even though they were sick or had to deal with some other issue On average, they went to work despite their ailment or issue seven times in the last six months And how many days in the last six months did you go to work even though you were sick or had some other issue that you had to deal with outside of work? Other issues, for example, could be a sick child at home or problems with other family members. Many Press On and Go to Work Anyway Average Number of Presenteeism Days per Employee in the last 6 months: 6.9 (Among Total, N = 1,149) *Base: Among Total, N = 1,149

5 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 5 During a typical week, employed U.S. adults spend 2.4 hours at work trying to resolve their personal issues During a typical week at work, how many hours would you say you spend on resolving personal issues such as making doctors appointments, communicating with a teacher from your childs school, talking with a caretaker for an aging parent, etc.? Over Half Spend Time at Work Trying to Resolve Their Personal Issues Average Number of Hours in a Typical Week Spent Resolving Personal Issues (per Employee): 2.4 (Among Total, N = 1,149) *Base: Among Total, N = 1,149

6 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 6 During these particularly stressful or eventful weeks, employed adults spend an average of 4.7 hours while at work trying to resolve their personal issues How about during a particularly stressful or eventful week, what is the most time you have ever spent resolving personal issues while at work? During a Particularly Stressful or Eventful Week, Over Two-Thirds Spend Time Resolving Personal Issues at Work Average Number of Hours During a Stressful/Eventful Week Spent Resolving Personal Issues (per Employee): 4.7 (Among Total, N = 1,149) *Base: Among Total, N = 1,149

7 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 7 62% of those who went to work even though they were sick or had to deal with some other issue say they were less productive on those days On those days where you went to work even though you were sick or had to deal with some other issue, to what extent did it impact your productivity? Were you… Presenteeism Leads to Lower Productivity 62% say they were less productive on such days *Base: Among those who went to work even though they were sick or had some other issue in the past 6 months, N = 696

8 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 8 Three in four of those who were less productive say they are concerned about going to work when they are not able to perform their best Do you think your co-workers noticed that you were less productive? More than Half Say Their Co-Workers Noticed This Lower Productivity Does it concern you to go to work when youre not able to perform your best? Would you say… *Base: Among those who went to work even though sick or had some issue and were less productive, N = 429

9 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 9 Two-fifths of employees say they went to work anyway because of their work ethic, dedication to their job, or that their company/coworkers need them One in four say they went because they needed the money Why did you feel the need to go to work even though you were sick or had some other issue? For U.S. Employees: Duty Calls *Base: Among those who went to work even though sick or had some issue in the past 6 months, N = 696 [Unaided, pre-coded list. Multiple responses accepted.] Main Reasons% Needed at work/Work ethic38 Company/Co-workers need me20 Didn't want to burden others with work/Absence9 Didnt want to look uncommitted5 Strong work ethic3 Dedicated to my job1 Ran out of (or dont want to use) vacation time/PTO/Sick days 6 Did not want to use my paid-time off days4 Ran out of sick days2 Ran out of vacation/PTO days1

10 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 10 With two-thirds reporting they do not get enough sleep To what extent has a lack of sleep made an impact on your work performance? Would you say it has had… Nearly Half Say Lack of Sleep Has Made an Impact on Their Work Performance *Base: Among Total, N = 1,149

11 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 11 Half said they were less productive in the past week due to lack of sleep Two-fifths said they were irritable, unable to focus, and/or had to put things off How has a lack of sleep affected your work performance in the PAST WEEK? Would you say you… Lower Productivity, Irritability, and an Inability to Focus Are the Top Side-Effects *Base: Among those whose lack of sleep has affected work performance, N = 515 [Aided list. Multiple responses accepted.]

12 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 12 88% of employed U.S. adults said they use at least one strategy so that lack of sleep will not impact their performance at work What strategies have you used so that lack of sleep wont affect your performance at work? Would you say… Strategies to Stay Alert: Caffeine is the Top Choice *Base: Among Total, N = 1,149 [Aided list, multiple responses accepted.]

13 © Yankelovich, Inc The Segmentation Company a division of Yankelovich © Yankelovich, Inc The Segmentation Company a division of Yankelovich 13 Survey Methodology Telephone interviews were conducted among a national probability sample of 1,149 part or full time employed individuals 18 years of age or older, living in private households in the continental United States. This random-digit-dial sample was fully replicated and stratified by region. Only one interview was conducted per household. All sample numbers selected were subject to up to four attempts to complete an interview. The interviews took place between the 8 th and 11 th of May, Data are weighted by age, gender, geographic region, and race to ensure reliable and accurate representation of the population. The sampling error for this study is +/- 2.9%. The sample comprised 61% self-described white collar, 25% blue collar, and 12% service workers, with 2% not reporting.


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