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Richard Holland President MPi.  Introduction  Getting smart about service…  The I’s have it…  Welcome…  ‘Text me’  Now I see….  Q&A.

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Presentation on theme: "Richard Holland President MPi.  Introduction  Getting smart about service…  The I’s have it…  Welcome…  ‘Text me’  Now I see….  Q&A."— Presentation transcript:

1 Richard Holland President MPi

2  Introduction  Getting smart about service…  The I’s have it…  Welcome…  ‘Text me’  Now I see….  Q&A

3  MPi, division of SRS - privately held  Four aligned companies Rich Holland  36 Years Automating Auto dealerships  Founded Arkona (now DealerTrack DMS)

4

5 New ‐ to ‐ 3 year old vehicles declined 15M units over last 6 years

6 Vehicles 11 years and older have increased by 13M units

7 Vehicles on the road under warranty declined by 10% over last 10 years

8 34 months (2001) (2007) 53months (2010) Length of Ownership

9 Getting Smart about Service

10

11 I is for

12 Getting Smart about Service R is for

13 Getting Smart about Service

14

15 The i’s have it…

16

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18 Actionable item #1 VPN for DMS Public for waiters ‘MyDealership Courtesy’ Agreement to terms Content filter Commercial Grade Blanket Coverage Lot’s of vendor options…

19 Welcome… In the lane Menu’s, Maintenance Schedules Previously Declined Photo evidence

20 Actionable item #2

21 Text me…

22 Now I see…

23 Actionable item #3

24 Now I see…

25 Actionable item #4

26 Recap

27 THANK YOU


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