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Published byAubrey Ballard
Modified over 2 years ago
Richard Holland President MPi
Introduction Getting smart about service… The I’s have it… Welcome… ‘Text me’ Now I see…. Q&A
MPi, division of SRS - privately held Four aligned companies Rich Holland 36 Years Automating Auto dealerships Founded Arkona (now DealerTrack DMS)
New ‐ to ‐ 3 year old vehicles declined 15M units over last 6 years
Vehicles 11 years and older have increased by 13M units
Vehicles on the road under warranty declined by 10% over last 10 years
34 months (2001) (2007) 53months (2010) Length of Ownership
Getting Smart about Service
I is for
Getting Smart about Service R is for
Getting Smart about Service
The i’s have it…
Actionable item #1 VPN for DMS Public for waiters ‘MyDealership Courtesy’ Agreement to terms Content filter Commercial Grade Blanket Coverage Lot’s of vendor options…
Welcome… In the lane Menu’s, Maintenance Schedules Previously Declined Photo evidence
Actionable item #2
Now I see…
Actionable item #3
Now I see…
Actionable item #4
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