1. Another project sponsored by www.wrc.org.za Overview of Knowledge Management at the Water Research Commission Water Research Commission Team: Dr. Inga Jacobs (Research Manager: Knowledge Management) 22 June 2012 MASIBAMBANE COORDINATING COMMITTEE MEETING Date 22 June 2012 Venue: Birchwood Hotel, Boksburg Time: 09h00 - 16h00 THEME: ENSURING ACCESS TO BASIC WATER SUPPLY SERVICES IN THE 21+3 PRIORITY DISTRICTS

2. Another project sponsored by www.wrc.org.za Vision To be South Africa’s premier steering and funding of water research agency with a significant African and Global footprint through support of the South African R&D Community. South Africa’s premier water knowledge resource

3. Another project sponsored by www.wrc.org.za In a nutshell Unique model of a national research agency dedicated to water. Funded by the sector through water levies. Was 40 years old in 2011. Is South Africa’s premier water knowledge agency funding more than 50% of water research overall and 70% in the agricultural sector.

4. Another project sponsored by www.wrc.org.za Key strategic areas 4 Water resource management - water resource institutional arrangements, water resource assessment and planning, water quality management, resource protection, climate change Water linked ecosystems – ecosystem services, monitoring and assessment of eco-health Water use and waste management – water footprints, brine, AMD, water-energy nexus, emerging contaminants and trace organics, drinking water quality monitoring Water utilisation in agriculture - increasing productivity of rainwater and irrigation water use; uplifting rural economies with market directed food production; water footprint in food value chains; alternative sources of renewable energy; preventing water and soil degradation and pollution. Knowledge Management

5. Another project sponsored by www.wrc.org.za The WRC Knowledge Tree Transformation and Redress Sustainable development solutions Inform policy and decision making New products and services for economic development HCD in Water and Science sectors Empowerment of Communities Knowledge generated by the WRC

6. Another project sponsored by www.wrc.org.za KM and the Knowledge Tree Transformation and Redress Sustainable development solutions Inform policy and decision making New products and services for economic development HCD in Water and Science sectors Empowerment of Communities Knowledge generated by the WRC Product of Project design

7. Another project sponsored by www.wrc.org.za KM and the Knowledge Tree Transformation and Redress Sustainable development solutions Inform policy and decision making New products and services for economic development HCD in Water and Science sectors Empowerment of Communities Knowledge generated by the WRC Product of Project design Post-Project Actions

8. Another project sponsored by www.wrc.org.za KM and the Knowledge Tree Transformation and Redress Sustainable development solutions Inform policy and decision making New products and services for economic development HCD in Water and Science sectors Empowerment of Communities Knowledge generated by the WRC Product of Project design Post-Project Actions System Coordination And management

9. Another project sponsored by www.wrc.org.za WRC’s Knowledge Management (KM) Approach Simple Definition: Knowledge Management (KM) refers to a multi-disciplinary approach to achieving organisational objectives by making the best use of knowledge. KM focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them. Internal and external knowledge resources Explicit, documented knowledge and tacit (subjective) knowledge All the processes associated with the identification, sharing and creation of knowledge Systems for the creation and maintenance of knowledge repositories, and for the support of the cultivation and facilitation of the sharing of knowledge and organisational learning

10. Another project sponsored by www.wrc.org.za Model for KM Source: School of Management Studies, NIT Calicut

11. Another project sponsored by www.wrc.org.za WRC Knowledge Management WRC Knowledge Management Strategic Partnerships Stewardship Comms Marketing IP man and Innovation (TTO) Stakeholder Man Project Portfolio Management Bus process Man WIN-SA Relationship Man Media & Parliamentary liaison The face of the WRC Managing our relationships Commercialisation Tech brokerage The WRC footprint/impact FMS Project admin Our way of working

12. Another project sponsored by www.wrc.org.za KM operations KNOWLEDGE NETWORKING Communication Sector Intelligence Strategic Partnerships – National, Africa, International Stewardship Stakeholder/Relationship Management KNOWLEDGE ACQUISITION Research Cycle Management Document Flow Water SA Water Wheel WIN-SA Sector Intelligence KNOWLEDGE PACKAGING Reports (QC, layout) Printing Briefs, Brochures CDs, DVDs Press Releases WEB, Articles Water SA, Water Wheel Knowledge Review State of Water R&D KNOWLEDGE SHARING WEB Publications Office Water Wheel Water SA Media KNOWLEDGE TRANSFER Workshops IP Innovation Conferences WIN-SA MARKETING Branding PR Exhibitions Open days Launches Company-wide conferences Sponsorships Corporate responsibility

13. Another project sponsored by www.wrc.org.za Important KM Processes Fund Management System Electronic Water Knowledge Hub Printing and publishing (including the Water Wheel and the Water SA) News and Media Intellectual Property Management Human Resources Information technology

14. Another project sponsored by www.wrc.org.za Knowledge Management Support - FMS All WRC Funded Projects: Track and Trace Project Management Tool – Internally/Externally Online Project Management Support Services – Project Related Contractual Requirements to Finalization of Project Finance/Payments Capacity Building – Reporting and *Tracking* Strategies and Practices – New Systems Stakeholder Management tool *Document Management System*

15. Another project sponsored by www.wrc.org.za Knowledge Dissemination Once projects are finalised Stakeholder workshops Media briefings /press releases Technical and Policy briefs Send products to partner newsletters/magazines Upload on the knowledge Hub

16. Another project sponsored by www.wrc.org.za WRC Information

17. Another project sponsored by www.wrc.org.za WRC Information

18. Another project sponsored by www.wrc.org.za WRC Information

19. Another project sponsored by www.wrc.org.za WRC Information

20. Another project sponsored by www.wrc.org.za WRC Information

21. Another project sponsored by www.wrc.org.za WRC Information

22. Another project sponsored by www.wrc.org.za Key KM questions How can we use KM processes to facilitate communication and coordination between sector partners? What support can the WRC provide in this regard? What is the impact of our research? How do others perceive the impact? In order to address our current challenges we need to both do different things as well as do the things we currently do differently R Mershalkar, former DG CSIR India

23. Another project sponsored by www.wrc.org.za

29. Thank you from the WRC’s managers of knowledge www.wrc.org.za Knowledge management is EVERYONE’s responsibility!