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INFORM + LISTEN WORKSHOPS 16 th June – 25 th June 2014.

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Presentation on theme: "INFORM + LISTEN WORKSHOPS 16 th June – 25 th June 2014."— Presentation transcript:

1 INFORM + LISTEN WORKSHOPS 16 th June – 25 th June 2014

2 2 Welcome Introductions House Keeping –Toilets –Emergency procedures –Breaks –Name tags –Snax

3 3 A for working with us today

4 4 Trialling a new way of working As part of our partnership focus we are reviewing our process with you - our customers, Treaty partners and interested parties: throughout the programme duration; to share the diversity in views; and develop concepts and ideas. From the beginning.

5 5 Today’s Session: Share + Tell Interact and participate Remain open minded Openly listen to others Be respectful and honest Look for the insights Be constructive

6 6 A part of

7 7 “ I have generally found their process fair and reasonable but would like to discuss [a number of] issues with them more… ” University

8 8 Back of the envelope assessment 2013 Not an accurate reflection of details

9 9 We made some assumptions Not an accurate reflection of details

10 10 And then we heard… “ DOC publicly stated ambitions to work in partnership to achieve more conservation for NZ. The issues we have encountered in the permitting process do not reflect the behaviour of good working partnerships” Community Group

11 11 “…DOC does not make it easy for researchers to undertake research… this seems at odds with the new partnerships focus at DOC…” “The current speed of the DOC permitting process is impractical for carrying out research in NZ” Researchers …and…

12 12 “…Any savings they make with charging a fee automatically are far out weighed by the annoyance this process causes.” Anon. …plus…

13 13 Unravelling the complexities Why is the process so difficult? Surely it is an easy fix? Over the last 60 years the wider system and internal processes has seen layers and layers and layers of law, policy and risk assessment applied. The Wildlife Act is 60 years old and can be interpreted broadly and narrowly Up to 300 policy documents could be applied to an application A standard permit may involve 60+ interactions among staff and customers Predominantly manual systems make coordination, consistency and integration difficult. It is not always clear how/when and why Treaty partners are consulted.

14 14 Living Treaty partnerships The role of Iwi in the permitting process Whanau, hapu, iwi are recognised guardians of our natural world through the Wildlife Act and Treaty settlements. The Department has a unique role within Government in giving effect to Section 4 of the Conservation Act. Outside In has also been designed to: Strengthen relationships through meaningful engagement Provide greater national consistency while still allowing for local iwi needs Recognise the relationship between Matauranga Maori and western science when assessing permit applications

15 15 Designing our future with you Representation only

16 16 Time for Session 2 Tell us your Story

17 17 Individually Tell us about your experience when you have been applying and managing your authorisations from DOC. Task 1 - DRAW: What was your experience when: 1.You identified you needed an authorisation – what was the trigger? 2.How/Where did you go to find out what you needed to do? 3.What happened once you submitted your application? 4.Your experience after you received your authorisation? DURINGBEFORE FINDAFTER Task 2 – POST ITS: For each stage, WRITE 3 things you liked or supported about the experience 3 things you didn’t like/would like changed about the experience

18 18 Group Discussion: Share your stories Each participant is to share with the table: 1.Your introduction: Name, company, position, outline of involvement with permits 2.Share and describe your story. 3.When sharing likes and dislikes, explain – WHY you chose to express these areas

19 19 Can your group create a “map” that demonstrates the common customer experience when applying for a permit? Can you agree on the top likes/dislikes and identify 3-5 points per team on each bullet: ‘liked’ about the current experience; and disliked/would change about the experience

20 20 Establish a Session 3

21 21 Individually WRITE ON POST-ITS: What would you like to see in a future permissions system? NUMBER your post-its in order of priority starting with 1 as your highest priority area Parameters include: No amendment or review of the Wildlife Act Iwi engagement must remain an integral part of the process

22 22 Can your group prioritise all post-its into four areas. The challenge is to have an even number of post-its in each category Must havesLike to haves Don’t need Neutral/ indifferent

23 23 Session 4

24 24 How will we use your information today? The lenses of User Centric Design Desirable for You Possible for Us Viable Financially Developed with you: Useful Usable Transparent Accessible Credible Effective Integrated Technically Cost vs Benefit Supports govt objectives Valuable Sustainable Robust We are after:

25 25 Designing future opportunities for your involvement Input through website 1:1 Interviews Feedback Forms Design workshops Feedback Forms Prototype testing

26 26 A for working with us today

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