Presentation on theme: "Models, Structures and Strategies in Student Affairs and Services THEME Sachin Suknunan."— Presentation transcript:
Models, Structures and Strategies in Student Affairs and Services THEME Sachin Suknunan
Research based evidence and interventions in Student Affairs and Services- towards enhancing service delivery based on empirical evidence from students
To highlight the prospect of ‘Research’ as an effective informer of Strategy in Student Affairs and Services
If we knew what it was we were doing, it would not be called research, would it? Albert Einstein QUOTE
Challenges/problems exist in all sectors Universities are no exception Within these large entities (universities) are critical Divisions– ‘Student Affairs/Services”
CChallenges/Problems experienced by students in relation to quality, effectiveness and efficiency of Service Delivery by Student Affairs and Services are often based on hearsay and unsubstantial reasoning. CChallenges/Problems can be heard and documented but not addressed NNot addressed in the right way NNot conclusive enough RRESEARCH APPROACH
We Need to consider the possibility of Research-based interventions --> Strategies
What do we understand by Research? Knowledge then Informs Strategy
Stimulate the minds of the key players in Student Affairs and Services to consider the possibilities of integrating research into their strategies and models Inform both pro-active and reactive strategies Make interventions to counter and address various challenges based on evidential findings. Focus on addressing problems that are being experienced by students in relation to service delivery and quality---based on Research
To understand what challenges are being experienced by students in relation to Student Affairs and Services To promote strategies and interventions based on this statistical evidence To become Proactive as opposed to just Reactive Solve Problems
Just as how one applies research techniques to academic studies, the same can be applied to Student Affairs and Services. Define the problem Generate objectives Gauge the views of the students regarding: The type/s of problem/s they are experiencing The root/cause of the problem Negative impacts caused by the problem The recommendation to solve the problem- from students perspective
Online questionnaires ▪ Pay-per service (Questionpro) ▪ Free (Google Docs) and confidential ▪ Flexible and scalable in design ▪ Easy to use ▪ Easy to deploy ▪ Pivotal in obtaining necessary information from students regarding problems and challenges experienced in service delivery
Correlation analysis - assess relationships between variables (responses) Regression analysis - delve deeper into correlation of the variables namely looking at the influence of independent variables on dependent variables Predictive analytics – testing possible outcomes based on applying the variables to variables Factor analysis- identify the underlying patterns of correlation and establish items/factors that are closely related. Services of a Statistician/Qualified staff/ PHD or Masters student assistants
Challenges experienced in one area could affect another area E.G Financial challenges VS Residence challenges Student Health challenges VSFinancial Aid challenges Food security challenges VS Student Health challenges Transportation challenges VS Residence challenges
Predictive analytics – testing possible outcomes “Does it solve the problem or not” - Applying ‘test’ interventions and predicting outcome– “Does it solve the problem or not” - Predict future challenges/problems based on current on responses Relevant to all departments: - Residence - Support - Health - Funding Inform a pro-active strategy
Responses show that there are 5000 students that have transport problems that prevents them from getting to University Intervention: Develop a Transport Model based on feedback and predict the outcome. Variables: What will be the mode of Transportation, Route What ratio will students pay and institutions’ subsidise e.g 50:50, 60:40 etc Will students want to pay for the transport up front or Will students prefer the subsidy for the cost of Transport be subsidised into their Student fees.
Test all variables using predictive analytics through further research and evaluate the outcomes. Solution: A bus, running to Central CBD at Approximately, 7.00AM and 5.00PM, making 5 stops. Cost of Running bus= 60:40 ratio of payment, factored into Student fees. 60% of 5000 Students can now attend Campus
Identify key factors affecting Students in relation to Student Affairs (per department) Examples. Not enough transport Poor security at Residences Poor service at Health Services Service Quality problems etc etc Why?
Concrete findings from responses Responses will provide statistics Statistics will provide new knowledge Knowledge can inform more effective strategies and interventions Effective interventions and Strategies can promote improvement, quality and development Other discoveries through Research
Some interventions can be made by the Department/ Division…whilst some can’t…. Inform the Executive Management of Challenges Experienced and help needed by providing Research based Evidence……
Universities in developed Countries ▪ University of Utah ▪ University of San – Diego ▪ University of Nebraska ▪ University of North Carolina Variety of benefits
More informed interventions and strategies in Student Affairs Pro-active Ability to identify critical areas of improvement Enhanced quality of Service More informed decision-making Improved and effective responsiveness to challenges Happy / Satisfied Students Continuous improvement
Relevant Ethical Clearance to be obtained from respective Institution Confidentiality
Universities in South Africa should be moving more towards a research based type of strategy as a means of continuous improvement and total quality management from a Student Affairs and Services perspective.
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