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Google Confidential and Proprietary 1 Inform and Empower to Improve Public Services Salimah Samji.

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Presentation on theme: "Google Confidential and Proprietary 1 Inform and Empower to Improve Public Services Salimah Samji."— Presentation transcript:

1 Google Confidential and Proprietary 1 Inform and Empower to Improve Public Services Salimah Samji

2 Google Confidential and Proprietary 2 Public services are failing the poor Top-down delivery with few feedback loops Only accountable for amount of money spent No measure of quality of services rendered Policymakers Decides how much is spent with little information on what works. Providers Delivers service with few resources, tools or feedback from recipients. People Receive services with little information about rights, entitlements or choices. Little ability to improve service. MoneyServices

3 Google Confidential and Proprietary 3 The service delivery pipe is leaky No Information = No Accountability ~$700 Billion* spent on basic needs in low/middle income countries Low Effort Corruption Absenteeism Low Capability * Calculated from 2006 World Development Indicators, World Bank Even a 10% improvement = $70 Billion (All of foreign aid) Wasted Resources

4 Google Confidential and Proprietary 4 And the poor suffer the brunt of bad services EducationHealthWater Elite coping strategy Best private schools Best private doctors/hospitals 24*7 private water from bore/tubewells Middle-class coping strategyUse private services but mainly depend on the public sector Non elite/ poor coping strategy Non-use or poor quality public/private schools Non-use or poor quality public/private doctors Non-use or pay for water tankers

5 Google Confidential and Proprietary 5 We need to create an accountable system Know choices and influence change Improve quality of service Provide information on performance Change policy to improve services Give feedback on quality of service and provider Reflect citizen voice in policymaking Informed Decision Makers Responsive Providers Empowered People

6 Google Confidential and Proprietary 6 What is an “accountability zeitgeist?” IE as catalyst for social change Zeit·geist \tsīt-gīst, zīt-\ n. An intellectual and socio-cultural norm of accountability and quality in the public service delivery system. Central to our vision of success How do we jumpstart this self-reinforcing virtuous circle?


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