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Raising Concerns at Work A guide for foundation doctors Produced by STFS trainee representative.

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Presentation on theme: "Raising Concerns at Work A guide for foundation doctors Produced by STFS trainee representative."— Presentation transcript:

1 Raising Concerns at Work A guide for foundation doctors Produced by STFS trainee representative

2 “ You must protect patients from risk of harm posed by another colleague's conduct, performance or health. The safety of patients must come first at all times. GMC Guidance _colleagues_conduct_and_performance.asp

3 “ You must protect patients from risk of harm posed by another colleague's conduct, performance or health. The safety of patients must come first at all times. If you have concerns that a colleague may not be fit to practise, you must take appropriate steps without delay, so that the concerns are investigated and patients protected where necessary. GMC Guidance _colleagues_conduct_and_performance.asp

4 “ You must protect patients from risk of harm posed by another colleague's conduct, performance or health. The safety of patients must come first at all times. If you have concerns that a colleague may not be fit to practise, you must take appropriate steps without delay, so that the concerns are investigated and patients protected where necessary. This means you must give an honest explanation of your concerns to an appropriate person from your employing or contracting body, and follow their procedures.” GMC Guidance _colleagues_conduct_and_performance.asp

5 Bad Press

6 Bad Press “The doctor who blew the whistle on the Bristol heart babies scandal said he was forced to emigrate following threats and discrimination. Anaesthetist Professor Stephen Bolsin tried first to raise his concerns with colleagues, but when these were ignored he took his worries about the deaths of 29 babies and children at the Bristol Royal Infirmary to the department of health. But he said his decision to go public had led to him being forced out of the Bristol Royal Infirmary and having to move to Australia, where he is now Head of Anaesthesia at the Geelong Hospital, near Melbourne, Australia.”

7 Types of concerns Concerns Violence Discrimination Bullying System failures Illness Negligence Incompetence Inappropriate doctor-patient relationships Alcohol/Drug misuse Patient welfare in clinical trials

8 How to raise concerns Gather information Discuss your concerns with the colleague Documentation Inform Consultant Ensure patient safety Support colleague

9 How to raise concerns Gather information Discuss with the colleague your concerns Documentation Inform Consultant Ensure patient safety Support colleague

10 Alternative Contacts Foundation Programme Co-ordinator Your Clinical / Educational Supervisor Their Clinical / Educational Supervisor Any consultant within department Clinical Director / Medical Director Senior manager / Chief Executive Foundation Programme Director / Clinical Tutor Foundation School Director

11 You handwrite “Actrapid 6U” on drug chart. Nurse administers 60 units actrapid. Patient  hypoglycaemia  coma Scenario 1: Systems Failure

12 Scenario 1: Systems failure Gather information Why did nurse administer 60units? Due to Dr’s poor handwriting she thought it read “60” not “6 units” Ensure Patient Safety Treat patient’s hypoglycaemia & stabilise patient

13 Scenario 1: Systems failure Resolving the Issue Discuss with nurse Complete an incident form Audit & present results to clinical lead/managers Liaise with other doctors, pharmacists, nurses to come up with solutions to prevent similar errors, and implement change Outcome Hospital policy that all insulin prescriptions should have “units” written and not “U” otherwise nurses will not administer

14 A senior colleague (CT, ST etc) consistently comes late to work or misses shifts. Today your team is on call including your SpR and he has not turned up. What do you do? Scenario 2

15 Gather information Why is the SpR not in? E.g. Is he on annual leave, ill health, childcare issues, transport Approximately how late will he be? E.g. If 20mins easier to manage then if several hours and can plan appropriately Has he already informed anyone else and arranged cover? E.g. Is another SpR going to cover?

16 Scenario 1 Ensure Patient Safety Locate SpR bleep - is anyone holding it? - if not carry it until can give to some appropriate Contact remainder of on call team and prioritise & delegate tasks Inform switchboard, bed manager and consultant on call ENSURE YOU WORK WITHIN YOUR LIMITATIONS!

17 Scenario 1 Resolving the Issue Subsequent to incident discuss with SpR your concerns - persistently being late/absent means more stress and workload for rest of team - support colleague E.g. May be temporary - childcare, transport - health issues - difficulties at work - explain will inform consultant

18 Scenario 1 Resolving the Issue Documentation - keep a note of when such incidents occur, in case you are asked later - provide accurate feedback on mini-TAB, 360 o assessments - incident report forms Inform consultant DO NOT DISCUSS WITH EVERYONE – BE DISCREET!

19 Escalating Concerns Education Deanery Head of School DME/Clinical Tutor/TPD Clinical/Educational Supervisor Employer Medical Director Clinical Director Consultant NCAS/GMC Concern Liaison with: HR/ Med Staffing/ OH etc

20 Examples from Audience

21 Summary Gather information Discuss with the colleague your concerns Documentation Inform consultant Ensure patient safety Support colleague

22 Resources (add NCAS)

23

24 (n.b. This slide is not part of presentation) Additional 2 slides regarding whistleblowing definition and public disclosure act Have not included as part of presentation as tried to keep it more informal and less frightening prospect for juniors to bring up concerns

25 Whistleblowing The British Standards Institute : “when someone who works in or for an organisation…...raises a concern about a possible fraud, crime, danger or other serious risk that could threaten customers, colleagues, shareholders, the public or the organisation’s own reputation.” Whistleblowing/

26 Public Disclosure Act 1998 “An Act to protect individuals who make certain disclosures of information in the public interest; to allow such individuals to bring action in respect of victimisation; and for connected purposes.”

27 Formal policies Both London and KSS Deaneries have formal policies in place. For further details see: histleblowing histleblowing


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