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RACI chart overview
© Det Norske Veritas AS. All rights reserved Slide 217 December 2014 Responsibility charting The RACI technique has been designed to identify functional areas, key activities and provides management with decision points where ambiguities exist. The approach enables management to actively participate in the process of systematically describing: - activities - decisions to be accomplished - clarity of responsibilities
© Det Norske Veritas AS. All rights reserved Slide 317 December 2014 Guidelines Place accountability (A) and responsibility (R) at the level closest to the action There can only be one accountability (A) per activity Authority must accompany accountability Minimise the number of consults (C) and informs (I) All roles and responsibilities must be documented and communicated RACI A – accountable The buck stops here – yes/no authority R – responsible The doer – working on the activity C – consult In the loop – involved prior to decision/action I – Inform Keep in the picture – needs to know of the decision/action
© Det Norske Veritas AS. All rights reserved Slide 417 December 2014 RACI - defined Responsibility R Accountability A Consult C Inform I The individual(s) who actually completes the task, the doer. Responsibility can be shared. The degree of responsibility is determined by the individual with the “A” The person who is ultimately responsible. Only one “A” can be assigned to a task The individual(s) to be consulted prior to a final decision or action. This incorporates two way communication The individual(s) who needs to be informed after a decision or action is taken, This is one way communication
© Det Norske Veritas AS. All rights reserved Slide 517 December 2014 Vertical analysis Lots of R’s – Can the person actually be effective with all of this responsibility? No empty spaces – Does the individual(s) need to be in so many activities? Are they the “gatekeeper”? Can C’s be reduced to I’s or left to individuals discretion when something needs an action? No R’s or A’s - Should this functional role be eliminated? Have processes changed to a point where resources should be re- aligned? Too many A’s – Is there a proper segregation of duties? Should other groups be accountable for some activities to ensure accurate decision making throughout the process? Is this a bottleneck in the process – are people waiting for decisions or direction?
© Det Norske Veritas AS. All rights reserved Slide 617 December 2014 Horizontal analysis No R’s – Is the job getting done? Some roles may be waiting to approve, be consulted or informed. No one sees their role to take the initiative. Too many R’s – Is this a sign of “Just get it off my desk ASAP” No A’s – There must be an A. Accountability should be delegated down to the most appropriate level. Too many A’s – Is there confusion? “I thought you were handling this” It also creates confusion between every person with an A has a different view of how the task should be done.
© Det Norske Veritas AS. All rights reserved Slide 717 December 2014 Horizontal analysis Too few A’s and R’s – The process must slow down while the activity is performed on an “ad hoc” basis. The procedure may be outdated and can be streamlined if needed. Lots of C’s – Do all the functional roles really need to be consulted? Are there justifiable benefits in consulting all the roles? Lots of I’s – Do all the roles need to be routinely informed or only in certain circumstances? Every box filled in – They shouldn’t be. If they are then too many people are involved, usually too many C’s and I’s
© Det Norske Veritas AS. All rights reserved Slide 817 December 2014
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