Presentation on theme: "“Knowledge Workforce – A Roadmap”"— Presentation transcript:
1 “Knowledge Workforce – A Roadmap” Industry PerspectiveSeema Ajwani – Head HR, Daksh IBMDeepak Dhawan – VP HR, EXL ServicesHemant Kochar – CEO, Octave InfoTech
2 HR Issues Availability of manpower Quality of available manpower Attrition – rampant poachingBurn Out – Convoluted HoursIdentity CrisisRudderless – always on the movePart Time attitude to workEthics / Work Culture
3 “Knowledge Workforce – A Roadmap” Global OpportunitySalil Agarwal - Head BPO, IT & Telecom Practice, Eicher Consultancy ServicesShyamanuja Das - Associate Editor, Global Outsourcing
4 Opportunity Indian Perspective – Salil Agarwal International Perspective – Shyamanuja Das
5 “Knowledge Workforce – A Roadmap” “Workforce Challenges”Usha Albuquerque – Career CounselorUday Chawla – CEO, Transearch
6 Workforce ChallengesAre we prepared to take on the emerging Global BPO Opportunity?Are we fast running out of our available manpower resource?What do we need to do to prepare our manpower for the BPO future?Is there a need to set in place – widely available – self skilling institutes for the BPO aspirants?How do we make BPO specific counseling available to the workforce of the future?Is their a pull factor for a BPO Course and a Certification program?
7 “The Way Ahead” Ravi Pillai – Country Director, City & Guilds K V Singh – Director, The Gazette, JaipurTarit Mohan – General Manager, IMSI India, DehradunDr. Cletus Babau – Chairman, SCAD Group of Institutions, Tirunelveli, Tamil Nadu