Presentation on theme: "Testing your Crisis Management Plan"— Presentation transcript:
1 Testing your Crisis Management Plan Australasian Universities Risk and Insurance Management SocietyTesting your Crisis Management PlanRegional Security Director – Simon FrancisNational Business Manager, Education - Sandra Makris
3 The first hour of a crisis FIRST RESPONSE PROTOCOLThe first hour of a crisisRoles & ResponsibilitiesConfirm respective roles and responsibilitiesFactsWhat do you know? Fight for informationAssumptionsWhat do you believe has occurred or contributed to the situation?ScenariosWorst case and most likely. (Consider individually and don’t discount anything)PrioritiesEstablish your priorities including information requirements and immediate taskingResponse OptionsConsider the range of options available. What needs to be done now and what can wait?Your Objective(s)Set your objectives (i.e. what indicators must we achieve to solve the problem and return to normal business)StakeholdersIdentify the range of stakeholders and prioritise according to the interest/influence they haveKey MessagesEstablish the messages which must be conveyed to stakeholdersReviewReview at 5 to the hour
7 Testing your CMPTwo post graduate students were employed by a small mining company in West Africa to conduct research. The university academic who arranged the trip did not notify university management.
9 Testing your CMPA university student went on exchange to Japan. The student did not declare his mental health condition to the university. While he was there his medication was modified, resulting in an episode which landed him in an institution.
11 Testing your CMPTwo female students in Tanzania were withdrawing money from an ATM. They took a taxi and the driver proceeded to take them to a back street where they were driven to a remote location robbed and left there.
12 Crisis Communications Internal & ExternalIn a crisis, an organisation is judged to a significant degree on how it communicates in a crisis, rather than the actual cause of the crisis. Through effective communications, it is possible to emerge from a crisis stronger and with a clearer and more positive profile than before, but only if the organisation is seen to retain control over the situation under challenging conditions and within an effective timeframe.Effective communication increases confidence and can even strengthen the organisation’s image.
13 Testing your CMPA 68 year old academic was lecturing in the United States and Europe. After a couple of weeks he suffered a stroke in the US and further tests showed he required immediate open heart surgery.
14 Post Crisis Actions Serial Procedure 1 Securing all team records and the log book2Listing the lessons learnt3Assessing how the IMT would have responded if the incident had escalated further4Deciding on changes and/or improvements to the crisis management procedures5Updating the Incident Management Plan accordingly6Ensuring that insurance coverage is appropriate7Communicating to all relevant stakeholders any changes to the way the University intends to prevent a recurrence8If appropriate, inviting the media back to show them what has been done9Providing any specific continuation training identified as necessary
15 Medical Care Excellent International standard Poor Basic medical care is lacking. Moderate and serious medical conditions may require international evacuation.GoodHigh standard, especiallyIn major cities.VariableQuality care available in major cities.Elsewhere standard is significantly lower.LimitedSimple health problems can be managed butspecialist carelimited. Serious conditions may require international evacuation.
16 Cultural Issues Few implications Lack of cultural awareness unlikely to cause major offence.Social implicationsLack of cultural awareness mayinhibit social and business interaction.Physical consequencesLack of cultural awareness may provoke violent reaction causing physical harm.Legal consequencesNon-adherence to cultural etiquette may be punishable.
17 Disease risk High risk Low risk Medium risk Low risk of contracting infectious diseases.Medium riskMedium risk of contracting infectious diseases. Preventive measures may be recommended.High riskHigh risk of contracting serious infectious diseases. Preventive measures are recommended
18 Food and Water Unsafe Safe Unsafe Tap water safe to drink. Low risk from food.UnsafeTap water unsafe to drink. Food in good quality restaurants and hotels usually safe.UnsafeTap water unsafe to drink. High risk of contaminated food and travellers' diarrhoea.
19 Malaria Some areas Whole country Limited risk NoneSome areasRisk in some areas. Check if there is malaria at your destination(s). Prevent mosquito bites. Seek advice about preventive medication.Whole countryRisk in all areas. Prevent mosquito bites. Seek advice about preventive medication.Limited riskLow activity,confined to certain areas. Prevent mosquito bites.
20 Natural Hazards Frequent Occasional disruption Disruption rare Weather conditions and natural hazards often cause major travel disruption.Disruption rareWeather and natural hazards rarely affect travel.SeasonalDisruptionSeasonal weather conditions mayaffect travel.Occasional disruptionWeather conditions and natural hazards can causemajor travel disruption.
21 Personal Safety Safe Robbery and violent crime rare. Some danger Petty crime and occasional violent crime can occur throughout the country.Some danger / Kidnap riskPetty crime and occasional violent crime, including kidnapping, canoccur throughoutthe country.Dangerous in partsViolent crime common in much of the country, with a few exceptions.Dangerous everywhereViolent crime common throughout country, posing serious threat to life.Generally safeSome petty crime in urban areas, especially at night.
22 Rabies High risk Consider vaccination before travel. If scratched or bitten by an animal, seek medical advice.NoneBats onlyOnly from bat bites or scratches.RiskIf scratched or bitten by an animal, seekmedical advice.
23 Terrorism Terrorism common frequent attacks; incidental risk to foreign personnelFrequent attacks; direct risk to foreign personnelTerrorism threat variesAttacks more frequent in some areas than othersTerrorism rareTerrorist attacks are rareSome terrorismTerrorist attacks occursporadically
24 Transport Reliable Transport system is safe and reliable. Less reliableTransport system is generally safe but prone to periodic disruption.Variable reliabilitySome types of transport are reliable, others not.LimitedFew transport options. Some are unsafe.Very limitedTravel is dangerous; seek advice and prearrange transport.
25 Unrest / Conflict Stable occasional peaceful rallies / demonstrations. Rallies / demonstrations occasionally become violent.VolatileRallies / demonstrations often become violent.Unstableoccasional violent unrest. areas of lawlessness.Frequent violentunrest. Areas of lawlessness.LawlessWeak or absent government. Little or no policing. Violence common.Risk of unrest variesSome areas experience more unrest/ conflict than others
26 Vaccinations Routine only Ensure all routine vaccinations Are up-to-date.Routine and specificEnsure all routine vaccinations areup-to-date.Specific vaccinationsmay be recommended before travel.May be requiredEnsure all routine vaccinations are up-to-date. Other specific vaccinations may be recommended. Yellow fever vaccination may be required.Often requiredEnsure all routine vaccinations are up-to-date. Other specific vaccinations may be recommended. Yellow fever vaccination maybe required for entry from certain countries and/or for onward travel.RequiredYellow fever vaccination is required for entry. Other vaccinations are recommended. Ensure all routine vaccinations are up-to-date.
27 Students travel to India I got followed by three men and felt threatenedStudents travel to IndiaTraveller carrying largeamount of cashSeizuresPainful urinationTravelling to Uganda,Southern Sudan and CongoInfected mosquito biteTravelling to Rwanda and CongoAssaulted and robbedStaff travel to PNGMotorbike accident - severe injuriesFall in bath – cut head, sick and dizzyBody ache and feverExpress kidnapping and held hostageStaff travel to Pakistan2727