Presentation is loading. Please wait.

Presentation is loading. Please wait.

Goal To foster the healthy development of children by promoting and supporting the practice of breastfeeding in Tennessee THE TENNESSEE BREASTFEEDING HOTLINE.

Similar presentations


Presentation on theme: "Goal To foster the healthy development of children by promoting and supporting the practice of breastfeeding in Tennessee THE TENNESSEE BREASTFEEDING HOTLINE."— Presentation transcript:

1 Goal To foster the healthy development of children by promoting and supporting the practice of breastfeeding in Tennessee THE TENNESSEE BREASTFEEDING HOTLINE (TBHL)

2 Service Recipients Nursing mothers, their families and partners, expectant parents, and health care providers in Tennessee. THE TENNESSEE BREASTFEEDING HOTLINE (TBHL)

3 LeBonheur received the award in September of 2013 Soft Launch was implemented November 2013 Statewide January 2014 THE TENNESSEE BREASTFEEDING HOTLINE (TBHL)

4 Project Manager / Coordinator: Helen Scott RN, IBCLC, RLC Project Evaluator Dr. Christina Underhill Director: Sandra Madubuonwu MSN, CLC, RN Consultants and Counselors Crystal Higgins, MS, CLC Victoria Roselli, BS, IBCLC, RLC Lori Jill Lewis, BSN,CLC,RN Elizabeth Pletz, BSN,CLC,RN Angela Rainey BSN,CLC,RN Pam Avant BSN,IBCLC,RN Creedon Ryan, BSN, CLC,RN Lakisha Windle, RN, CLC Bridgette Reed, BA, CLC Julie Bridger, BSN, CLC,RN THE TENNESSEE BREASTFEEDING HOTLINE (TBHL)

5 THE TBHL TEAM

6 Staffing Answering the phone. Managing software programs Follow-ups Call Reports Feedback on call reports One on one meetings Group Staff Meetings Management Meeting Communications with the State Reports CAB meetings OPERATION OF THE HOTLINE

7 CONTINUOUS QUALITY MEASURES Use of AAP Guideline Monitored call with Lactation Counselor Follow-up calls to participants Conference Call meetings Feedback to Counselors Transcript Review Professional staff credentialing and staff training Community Advisory Board

8 TBHL OVERVIEW AND PROGRESS Call volume has progressively increased since the implementation of the project in November of 2013

9 CALL VOLUME NOVEMBER 1,2013 –AUGUST 3 1, 2014

10 JUNE CALL VOLUME BY DAY OF THE WEEK

11 JULY CALL VOLUME BY DAY OF THE WEEK

12 AUGUST CALL VOLUME BY DAY OF THE WEEK

13

14 RELATIONSHIP

15 MOTHER’S RACE Race of MotherAprilMayJune 3rd Quarter TotalsPercentages American Indian or Alaskan Native235101.2% Asian24060.7% Black2936309511.5% Mixed02130.4% Other355131.6% White10712514137345.3% Undisclosed11010810532339.2% TOTALS:253283287823100%

16 Top Ten Reasons Primary Reason for CallingTotal CallsPercentage Other17224.0% Not making enough milk11716.3% Medications & breastfeeding11015.3% Breast engorgement9413.1% Breast/nipple pain608.4% Baby refusing to nurse496.8% Sore nipples496.8% Breast pumps/rental253.5% Baby spitting up172.4% Overactive letdown/too much milk243.3% TOTALS:717100.0%

17

18 TOP 10 COUNTIES Shelby35335.5% Davidson26326.5% Hamilton939.4% Rutherford929.3% Williamson545.4% Knox404.0% Wilson333.3% Sumner303.0% Sullivan181.8% Montgomery181.8% TOTALS:994100.0%

19

20 FOLLOW UP Callers Who are Still Breastfeeding at each Follow-up Annual Totals Number Percentage 24 hour follow-up 291 of 30296.3% 4 week follow-up 158 of 18983.6% 8 week follow-up 70 of 7692.1% 12 week follow-up 49 of 5884.5%

21 FOLLOW UP Satisfied or Very Satisfied with Services at each Follow-up NumberPercentage 24 hour follow-up297 of 30298.3% 4 week follow-up180 of 18995.2% 8 week follow-up70 of 7692.1% 12 week follow-up55 of 5894.8%

22 FOLLOW UP Increase in Confidence/Comfort Level with Breastfeeding at each Follow-up Annual Totals Number Percentage 24 hour follow-up255 of 30284.4% 4 week follow-up170 of 18989.9% 8 week follow-up65 of 7685.5% 12 week follow-up49 of 5884.4%

23 OUTCOME MEASURES

24

25 STRENGTHS OF THE PROGRAM  Dedicated full time and PRN employees  Participant could call from any part of the state.  Availability of the program 24hours a day  Use of experts in the area of breastfeeding  Availability of Breastfeeding resources to all  Follow up at different intervals to ensure that participants needs were met

26 STRENGTHS OF THE PROGRAM  Comprehensive and easily accessible data base system.  Reliable routing telephone system  Outcomes are measured to enhance and inform practice.  Success of the project have attracted other states to inquire about how to implement the program in their state  Increased Breastfeeding awareness for the entire state.  Flexibility for staff scheduling

27 CHALLENGES  Creating a clear, informative greeting message for callers  Learning the resources available for the State of Tennessee  Lack of local lactation counselors for non-WIC participants  Crank calls have increased, being an issue at night and on weekends.

28 Hospitals Bi Centers Pediatricians Hospitals Birthing Centers Pediatricians Breast Pump and supplies National Breastfeeding Helpline WIC / Health Dept. Pump and supplies National Breastfeeding Hospitals IBCLCs by Location Breastfeeding Coalitions Womens Health. Gov TN BF laws Medications Kellymom Le Leche League Our resource list began with about 150 WIC and Health Departments offices across the State. We now have over 450 resources. thing

29 l LAUREN ROBINSON AND HER SON (CAB MEMBER )

30 LISA FISHER AND TEAM MEMBERS

31


Download ppt "Goal To foster the healthy development of children by promoting and supporting the practice of breastfeeding in Tennessee THE TENNESSEE BREASTFEEDING HOTLINE."

Similar presentations


Ads by Google