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Professionalism: You at Your Best! Supporting Quality Veterinary Care Denise Mikita, MS, CVT Executive Director.

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Presentation on theme: "Professionalism: You at Your Best! Supporting Quality Veterinary Care Denise Mikita, MS, CVT Executive Director."— Presentation transcript:

1 Professionalism: You at Your Best! Supporting Quality Veterinary Care Denise Mikita, MS, CVT Executive Director

2 Overview Success Success Professionalism Professionalism Salaries Salaries Obstacles and Advancing your career Obstacles and Advancing your career Enhancing your own career Enhancing your own career

3 Veterinary Technician Oath

4 Success Define Success Your personal definition Are you trustworthy? What is your integrity? Define your boundaries and dont cross them Define your boundaries and dont cross them

5 Professionalism 1. First impressions 2. Behavior 3. E-mail / phone 4. Dress for success 5. Attitude

6 1. First Impressions You never get a second chance at first impressions.

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9 First Impressions Youre making a first impression every day – every time you meet a new client or a new person. Its not about the ability to express yourself, its about the impression that you give to others as a professional.

10 2. Behavior The CACVT office has received some complaints about certain inappropriate behavior. One example is of an employee who just didnt show up for work one day (no medical problems or accidents). Calls about people not showing up for scheduled interviews. Small community – news travels.

11 Good Behaviors? Timely (ideally is to show up early) ReliableHonest Respect: co-workers, clients, yourself Caring – for animals and people Identify them and live by them – because they are yours and yours alone.

12 3. Bad E-mail Habits What message are you sending? With a society of text messaging and high speed communication, make sure your fast impression isnt a bad impression.

13 Actual e-mail received in office Hey XXX, It is XXX {person's name who wrote this} and i spoke to XXX about XYZ {a veterinary clinic} and she told me i have been accepted so i just wanted to let you know that i feel better being there because it is closer to home and i do not have to relocate and so i want to let you know that XXX emailed me some concerns and i believe that she was more concerned that i might not relocate due to my situation saying i am not professional enough. The only thing i can say is that i do not plan to stay in Colorado and want to make my internship fun and have a great time learning the trade of a Veterinary Technician.

14 E-mail / Phone Tips There are actual seminars being given on e-mailing (e.g., www.CareerTrack.com) CACVT Newsletter (pg 5, Dec. 07 issue) Search the Internet for ideas – many sites (google phone etiquette = 2,110,000 hits)

15 4. Dress for Success Clothing is an external indicator of the internal attitude, and should be that of a professional.

16 Personal Appearance Hygiene – look and smell clean (breath mints) Clean/non-stained & ironed scrubs keep a change of clothes at work (having a blood stain or fecal matter on your scrubs is not a status symbol, its just sloppy) keep a change of clothes at work (having a blood stain or fecal matter on your scrubs is not a status symbol, its just sloppy) Roller brush (in the back) to remove animal hair before going into the next exam room Roller brush (in the back) to remove animal hair before going into the next exam room Minimal jewelry / piercing / make-up What is cool to you, may or What is cool to you, may or may not be cool to someone else. Nail care

17 5. Attitude Have you identified it? Are you able to recognize your personal bad attitude and change it? Avoid Career Landmines. Rumor mills Rumor mills Boss/co-worker badmouthing Boss/co-worker badmouthing Attitude – mood swings Attitude – mood swings Conflict Resolution Interpreting and handling conflict Interpreting and handling conflict Conflict checklist www.crnhq.org/freechecklist.html Conflict checklist www.crnhq.org/freechecklist.html Attitude is everything.

18 Representing the Profession You are not just promoting yourself, you are representing the entire veterinary technology profession. You are representing me! Have a good professional reputation Skills, Attitude, Dress, Proactive, Demeanor! Skills, Attitude, Dress, Proactive, Demeanor!

19 Phils Technician Philosophy As a Veterinary Technician, I promise to: be punctual and reliable. be punctual and reliable. support the decisions that are made for the betterment of the hospital. support the decisions that are made for the betterment of the hospital. obey the rules of the hospital. obey the rules of the hospital. be supportive of my coworkers and leaders. be supportive of my coworkers and leaders. be honest with the clients, staff and leaders. be honest with the clients, staff and leaders. maintain my professionalism; treating clients, patients, coworkers and leaders with dignity and respect. maintain my professionalism; treating clients, patients, coworkers and leaders with dignity and respect. be diligent in the performance of my duties and take pride in my work. be diligent in the performance of my duties and take pride in my work. keep technically proficient and continually strive to improve my personal and professional skills. keep technically proficient and continually strive to improve my personal and professional skills. be responsible for my own actions. be responsible for my own actions. accept responsibility and use initiative when I can contribute positively. accept responsibility and use initiative when I can contribute positively.

20 Phils Technician Philosophy From my leaders, I expect: the opportunity to prove my talents - give me a chance. the opportunity to prove my talents - give me a chance. to be treated with the dignity and respect that I afford others. to be treated with the dignity and respect that I afford others. honesty about the practice and my position within it. honesty about the practice and my position within it. recognition for my accomplishments and contributions to the practice. recognition for my accomplishments and contributions to the practice. a challenging work environment that will make me grow professionally and personally. a challenging work environment that will make me grow professionally and personally. support and redirection when I make mistakes. support and redirection when I make mistakes. fairness in compensation and responsibilities. fairness in compensation and responsibilities.

21 Salaries Web sites: e.g., Monster.com or salaryexpert.com Negotiate your wage Reach for more Pay – article in Firstline ® Reach for more Pay – article in Firstline ® #1 Ask for a raise: Do your homework - know what is appropriate. Think uniquely: what else do you need to be happy? Other compensation

22 Salaries (cont.) Think you need a raise? Before you ask for that raise, make sure it's because you deserve it; your performance and contributions have exceeded the normal expectations. Never ask for a raise because you need it - you may be seen as unable to manage affairs on a budget or living over your means. This can sometimes hurt your credibility in the eyes of others. ~ Philip J. Seibert, Jr., CVT, www.safetyvet.com

23 Salaries (cont.) Before you can ask for anything…. You need to have confidence to show you deserve what you're asking for in the first place. You have to constantly prove your worth. How do you do this?

24 Obstacles in your career How to overcome them If you desire long-term success, youve got to commit to life-long learning (continuing education) Step out of your comfort zone from time to time Set specific goals (with a time frame) for improvement – and work hard to achieve them Teach: pass along your knowledge to make others better as well Utilize professional associations – they can only help you if you ask

25 Advancing your career – proving your worth How do you personally bring in more money for the clinic? Finding your niche – make yourself indispensable Specialties Understanding the laws Understand more than just your job Understand more than just your job Understand how veterinarians are governed Understand how veterinarians are governed State Board of Veterinary Medicine State Board of Veterinary Medicine

26 Future of Veterinary Technology Up to you – individual efforts do make a difference Are you by yourself? NO!! Associations – such as CACVT Resources – magazines (examples: Veterinary Technician®, Firstline®, Veterinary Economics®), CE, Websites (VSPN has a professionalism and ethics class)

27 CACVT Enhancement Areas New Web site Will have opportunities listed where you can be involved in your professional association. Will have opportunities listed where you can be involved in your professional association. Check under Check under about cacvt committee areas committee areas

28 CACVT Enhancement Areas 2007 Survey You can directly enhance the CACVT organization and your profession by filling out the 2007 Survey Results available in the members only section on the Web site

29 CACVT Enhancement Areas PR Committee Booth – chance to talk to the community and explain what you do Booth – chance to talk to the community and explain what you do 2008 National Veterinary Technician Week task force 2008 National Veterinary Technician Week task force Membership Committee Fun upcoming event Fun upcoming event Office – see behind the scenes and understand how the association is run

30 Professionalism This is when you are at your best! Step up to the challenge. Understand how you can excel. Educate the community as to what you do (CACVT PR Committee). Represent your profession (veterinary technology) in the best possible light every day. It matters to everyone because you represent everyone!

31 Thank you for being Professional Questions? Or to receive a PDF copy of this presentation by e-mail, please contact me in the CACVT Office. Denise Mikita, CVT info@cacvt.com Happy Holiday Season!


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