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AUTOSKED Hardware Required at the Dealership and The DMS Interface.

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Presentation on theme: "AUTOSKED Hardware Required at the Dealership and The DMS Interface."— Presentation transcript:

1 AUTOSKED Hardware Required at the Dealership and The DMS Interface

2 WWW.AUTOSKED.COM Review the eight videos on this web page and see autosked in action. You can actually test drive autosked from this web site. There are instructions on how to be a service advisor and use the screens used by the service advisor, or be a customer and make an appointment at our demo service department using either the IVR phone system or the web. ADIS LLC (480) 279-3651 3305 E Powell Court (503) 210-0326 (fax) Gilbert, AZ 85297 www.autosked.comwww.autosked.com

3 add the autosked server at the dealership DMS Advisor s Autosk ed At the dealership we add an Autosked application and phone server. The Autosked server needs a LAN-side, static IP address The dealership provides a login, for very limited and specific access and password, so Autosked can access the DMS server (ADP or Reynolds & Reynolds) FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

4 Interface #1 get files from the DMS DMS Advisor s Autosk ed Early each morning Autosked logs into the DMS server and requests several custom dealerships reports: Customers Vehicles Vehicle History Campaigns Op Codes etc. These report files are placed on the Autosked server, Autosked builds/rebuilds its own data base FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

5 Advisors use a browser to access Autosked DMS Advisor s Autosk ed Service Advisors, and others access Autosked via Internet Explorer or the Fire Fox web browser. The Autosked application is written in C for performance but communicates via HTTP and uses HTML, PHP and Java to support the client PCS. These client PCS see the Autosked application as a web server. (Autosked uses port 1818 instead of port 80, the standard web server port) FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

6 Advisor Schedules Kept on Autosked, Not on the DMS Server DMS Advisor s Autosk ed Each Service Advisor has a schedule for their team on the Autosked server. Appointments are no longer kept on the DMS server Each advisor has customized schedules reflecting the needs and abilities of the individual advisor and teams – something not available in any DMS FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

7 Interface #2 Repair Order is sent to the DMS DMS Advisor s Autosk ed At reception, when the customer bring in the vehicle, the advisor uses the appointment screen to: Review the repair order Enter mileage and tag number Print the pre-RO form … clicks Create & Print RO Autosked logs in to the DMS: receives the RO creation screen, fills it in electronically and the DMS prints the repair order as it normally does. The DMS handles the repair order from then on through completion, pricing, cashiering and into accounting. FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

8 IVR analog today, IP tomorrow DMS Advisor s Autosk ed 4 internal, analog lines in a new hunt group; lead number is also a DID Phone Switch IVR used for making or cancelling an appointment… Coming Q2 07 IVR will give status to customer… work in progress work done work done, $ due pay with CC Coming Q3 07 I/P Interface to 5000-7000 FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

9 WEB Appointments from the dealerships web page Autosk ed 1: Dealership web server 2: Autosked web server 1: The customer logs into dealership server, navigates to: service then make an appointment and is routed to the Autosked web server. 2: The customer makes an appointment in a process that is very similar to making an airline reservation. The confirmation is immediate. A confirmation email is also sent to the customer with cancellation link. Port 1818 FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS

10 Autosked Support (option #1) Autosk ed Autosked Support Department FIREWALL / ROUTER PORTS FORWARDED: 20-21-22, & 1818 for web RESTRICTED FROM ONLY AUTOSKED SUPPORT IPS The dealership must allow restricted access from Autosked support department… DMS Advi sors

11 Autosked Support (option #2) Autosk ed Autosked Support Department DEALERSHIPS NORMAL FIREWALL/ROUTER The dealership must allow restricted access from Autosked support department… DMS Advi sors existing Internet connection NEW AUTOSKED FIREWALL/ROUTER RESTRICTED ACCESS FROM AUTOSKED SUPPORT DEPARTMENT FORWARD ONLY PORTS 20-21-22 (AND 1818 FROM THE WEB SERVER ) AUTOSKED SERVER CONNECTED VIA NEW DSL LINE TO AUTOSKED SERVER ON A SEPARATE SUB-NET NEW DSL LINE


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