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Learning: Re-ImaginedRe-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning © SkillSoft Corporation 2003
Accor Accor Hospitality Accor Services 4,000 hotels worldwideEconomy to full scale Accor Services In 40 countries around the world Benefits Rewards & Loyalty Expense Management © SkillSoft Corporation 2003
Accor Hospitality © SkillSoft Corporation 2003
Motel 6 Then Founded in 1962 Original price per night $6© SkillSoft Corporation 2003
Motel 6 Now © SkillSoft Corporation 2003
Academie Accor North AmericaMember of Academie Accor Worldwide Network of 16 local Academies Strategic facility to increase employees’ skills and performance ANA Headquarters - Dallas, TX Supports Motel 6 Regional Training Centers Dallas, TX Phoenix, AZ Contact Center – Columbus, OH © SkillSoft Corporation 2003
History of eLearning at Accor2002 – 300 Motel 6 General Managers Creation of Académie Accor Online Customized portals by brand 2005 – Certification implemented Académie Australia/New Zealand 2007 – Southeast Asia 2009 – 25,000 Online University Enrollees © SkillSoft Corporation 2003
Looking for a New VendorOutgrew current vendor Needs Better reporting LMS more flexible and cost effective Learning programs Consultative approach with vendor Better ILT functionality © SkillSoft Corporation 2003
Changes at Motel 6 Grow our network to 1100 locations by 2010Update all locations to match our “Phoenix” Prototype Build new corporate and franchise prototypes Changing General Manager (GM) profile © SkillSoft Corporation 2003
Training meets Business DemandsIssues Enhance MIT training to encompass changing profile of GM MIT Training currently saturates trainees Solutions Training in three phases Utilize technology SMEs will deliver at all phases of the training © SkillSoft Corporation 2003
Previous MIT Training ProgramTwo Training Facilities Dallas Phoenix Four Training Managers Six week training program OJT Classroom Property Management Experience Property Takeover Over 300 GMs trained yearly © SkillSoft Corporation 2003
Re-invented MIT CurriculumPhase 1: OJT Classroom Property takeover © SkillSoft Corporation 2003
Re-invented MIT CurriculumPhase 2: Long Distance Learning Trainee responsible for enrolling in sessions Provide reports to AMs © SkillSoft Corporation 2003
Re-invented MIT CurriculumPhase 3: Long Distance Self-Development Completion © SkillSoft Corporation 2003
Blending with Online UniversityCreate Advanced Group for Motel 6 © SkillSoft Corporation 2003
Blending with Online UniversityCreate MIT accounts Move custom content to OU © SkillSoft Corporation 2003
Blending with Online UniversityCreate hard skills assessment for OJT © SkillSoft Corporation 2003
Blending with Online UniversitySelect SkillSoft content for internal promotes © SkillSoft Corporation 2003
Blending with Online UniversityCreate Learning Programs Create Dialogue sessions for SMEs Set-up registration for Dialogue sessions Train SMEs on synchronous training © SkillSoft Corporation 2003
Blending with Online UniversityRelease Management Knowledge Center © SkillSoft Corporation 2003
Motel 6 Learning Growth Model© SkillSoft Corporation 2003
Benefits of Blending Reduced classroom timeEmployee has more responsibility for their training New GM able to apply learning before moving on Phase II & III couldn’t happen without self-enrollment Improved reporting to Area Managers Lower MIT turnover Savings $220,000 per year © SkillSoft Corporation 2003
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