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Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning Learning: Re-Imagined.

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Presentation on theme: "Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning Learning: Re-Imagined."— Presentation transcript:

1 Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning Learning: Re-Imagined

2 AccorAccor Accor Hospitality 4,000 hotels worldwide Economy to full scale Accor Services In 40 countries around the world Benefits Rewards & Loyalty Expense Management

3 Accor Hospitality

4 Motel 6 Then Founded in 1962 Original price per night $6

5 Motel 6 Now

6 Academie Accor North America Member of Academie Accor Worldwide Network of 16 local Academies Strategic facility to increase employees skills and performance ANA Headquarters - Dallas, TX Supports Motel 6 Regional Training Centers Dallas, TX Phoenix, AZ Contact Center – Columbus, OH

7 History of eLearning at Accor 2002 – 300 Motel 6 General Managers Creation of Académie Accor Online Customized portals by brand 2005 – Certification implemented Académie Australia/New Zealand 2007 – Southeast Asia 2009 – 25,000 Online University Enrollees

8 Looking for a New Vendor Outgrew current vendor Needs Better reporting LMS more flexible and cost effective Learning programs Consultative approach with vendor Better ILT functionality

9 Changes at Motel 6 Grow our network to 1100 locations by 2010 Update all locations to match our Phoenix Prototype Build new corporate and franchise prototypes Changing General Manager (GM) profile

10 Training meets Business Demands Issues Enhance MIT training to encompass changing profile of GM MIT Training currently saturates trainees Solutions Training in three phases Utilize technology SMEs will deliver at all phases of the training

11 Previous MIT Training Program Two Training Facilities Dallas Phoenix Four Training Managers Six week training program OJT Classroom Property Management Experience Property Takeover Over 300 GMs trained yearly

12 Re-invented MIT Curriculum Phase 1: OJT Classroom Property takeover

13 Re-invented MIT Curriculum Phase 2: Long Distance Learning Trainee responsible for enrolling in sessions Provide reports to AMs

14 Re-invented MIT Curriculum Phase 3: Long Distance Self-Development Completion

15 Blending with Online University Create Advanced Group for Motel 6

16 Blending with Online University Create MIT accounts Move custom content to OU

17 Blending with Online University Create hard skills assessment for OJT

18 Blending with Online University Select SkillSoft content for internal promotes

19 Blending with Online University Create Learning Programs Create Dialogue sessions for SMEs Set-up registration for Dialogue sessions Train SMEs on synchronous training

20 Blending with Online University Release Management Knowledge Center

21 Motel 6 Learning Growth Model

22 Benefits of Blending Reduced classroom time Employee has more responsibility for their training New GM able to apply learning before moving on Phase II & III couldnt happen without self- enrollment Improved reporting to Area Managers Lower MIT turnover Savings $220,000 per year


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