Continuous improvement Even the best can improve Recognize the positives
Results oriented Focus on outcomes Evaluate the results Remember - mistakes happen
Why is developing a professional learning community important? Fifty two percent of survey respondents indicated a desire to change jobs, according to a 2003 study by Spherion Corporation. Among those surveyed, 75 percent indicated the intent to change jobs within the next 12 months. Even more disturbing is the fact that 32 percent of high performers are likely to look for a new job within the next 12 months, according to a survey by USA Today/Sibson Consulting. Eighty-six percent of survey respondents cited work fulfillment and work-life balance as their number one career priority. Conversely, only 35 percent of workers said being successful at work and moving up the ladder were their top priorities. RSM McGladrey, Inc
Eight Basic Principles of Best-Run Companies (In Search of Excellence, 1982) Bias for Action Staying Close to the Customer Autonomy and Entrepreneurship Productivity through People Hands-on, Value Driven Stick to the Knitting Simple Form, Lean Staff Loose-Tight Properties
Simplification (Good to Great, 2001) Great organizations simplify a complex world into at single organizing idea or guiding principle. The guiding principle makes the complex simple, helps focus the attention and energy of the organization on the essentials, and becomes the frame of reference for all decisions.
Organizational Excellence Core Competency Customer Service Quality Management Continuous Improvement Employee Development Entrepreneurship Technology Integration
Customer Service Know Who Your Customers Are Customer Vs. Stakeholder Service From the Customers Perspective Invisibility of Support Hold Yourself to the Same Standard You Hold Others
Quality Management Best Practices and Procedures –The Expert in Your Area –Identify Services Provided and Processes Used –Focus on Safety Focus on Measurable Results Developing Strong Work Teams –Hold Each Other Accountable
Quality Management Long-Term Goals – 5 years Performance Objectives – Annual Game Plans – Annual
Continuous Improvement Structure Constant Feedback –Surveys –Formal/Informal Conversations –Site Visits Measure the Results Analyze Options Implement the Best Options Educate Your Customer Use No Excuses
Technology Integration Develop Your Own Competence Microsoft Office Products Email Departmental Software Continuous Improvement Lifelong Learner
Service First! Plan Moving an Organization in the Right Direction into the Future
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