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Where do you want to go today; and how can we help you?

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Presentation on theme: "Where do you want to go today; and how can we help you?"— Presentation transcript:

1 Where do you want to go today; and how can we help you?

2 Who…  Your entire workforce ► Front line employees ► Contractors ► Frontline and middle Management ► General Management and CEO’s

3 What…  Helpdesk assists businesses of all sizes to save time and money in how employees at all levels use technology to decrease frustration and stress whilst simultaneously increasing productivity and performance.  Less stressed employees are happier, more productive and less likely to be passively disengaged from the workplace; ► Greater productivity ► Lower turnover Both of the above contribute directly to the bottom line and a more stable workplace.  Helpdesk assists businesses of all sizes to save time and money in how employees at all levels use technology to decrease frustration and stress whilst simultaneously increasing productivity and performance.  Less stressed employees are happier, more productive and less likely to be passively disengaged from the workplace; ► Greater productivity ► Lower turnover Both of the above contribute directly to the bottom line and a more stable workplace. …how do we measure productivity?

4 Productivity Scale: A measure of Corporate Effectiveness Our staff are stressed, productivity’s down, it’s a nightmare! We are aware of the problem and we’re struggling with it Most employees do not plan their work and are ineffective Our employees are generally OK, but there’s an atmosphere We’re doing OK but there’s room for improvement Employees are generally competent but sometimes drift We have a great workforce overall, with some rough edges Our employees have learnt skills, but are not empowered Our employees express competence in natural workflows We’re already there, but we may improve with development  Effective Dysfunctional  …where do we go from here?

5 Where…  We can facilitate ► In the workplace ► On-site ► Using remote technologies ► Provision of online services ► Traditional contact methods …when do we start?

6 When…  At your convenience ► During standard work hours ► After-hours support ► Non-working days WIIFU …What’s In If For Us?

7 Return On Investment or, go straight to the how-to?…would you like to see an example?

8 Example: How long would it take to graph the data below? No macros, just a simple key combination: [Ctrl]+[A], [F11] A few minutes? A skilled administrator could do this in 25 seconds!...how about an 800% increase in productivity over that time?...Let’s see! …How we get started?

9 How…  When you have the time: ► ► Contact Helpdesk and talk with a consultant ► ► Get together for a chat and a cuppa ► ► Start off with a needs analysis ► ► Work with the Helpdesk team on a solution package ► ► Fix the budget, timescale and contract ► watch ► Sit back and watch the results! TYFYT …Thank You For Your Time..


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