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No Excuses Foundations for Accountability, Ethics and Values For Preview Purposes Only.

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Presentation on theme: "No Excuses Foundations for Accountability, Ethics and Values For Preview Purposes Only."— Presentation transcript:

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2 No Excuses Foundations for Accountability, Ethics and Values For Preview Purposes Only

3 ©2010 Edge Training Systems, Inc. All Rights Reserved 2 Course Navigation  Introduction to Accountability  Accountability Defined  What is Ethics?  Steps to Effective Accountability  Healthy Relationships  Self Accountability  Peer to Peer Accountability  Downward Accountability For Preview Purposes Only

4 ©2010 Edge Training Systems, Inc. All Rights Reserved 3 Course Objectives After Today's Session, You Will Be Able To  Demonstrate the skills needed to implement accountability with RESULTS!  Develop the methods to prepare for the accountability process and discussion.  Determine what it takes to get “success” for all parties in the outcomes.  Understand effective accountability versus ineffective accountability. For Preview Purposes Only

5 ©2010 Edge Training Systems, Inc. All Rights Reserved 4 Accountability: A Current Crisis  Crisis in our organizations  Crisis in our homes  Crisis in our country For Preview Purposes Only

6 ©2010 Edge Training Systems, Inc. All Rights Reserved 5 What Does Accountability Mean? In your table groups brainstorm what the word “accountability” means to you? Be Prepared To Report Out To The Group For Preview Purposes Only

7 ©2010 Edge Training Systems, Inc. All Rights Reserved 6 Accountability: Definition What does Accountability mean? Ac*count`a*bil"i*ty\, n. The state of being accountable; liability to be called on to render an account; accountableness. Webster's Revised Unabridged Dictionary, © 1996, 1998 MICRA, Inc. In your table groups discuss your thoughts versus the actual definition. How would your group re-write the definition to better match what your really “mean”? Be prepared to report out to the class. For Preview Purposes Only

8 ©2010 Edge Training Systems, Inc. All Rights Reserved 7 Accountability Into Execution What do we REALLY mean by Accountability? Ac*count’a*Cu*tion. (uh-koun-tuh-kyoo-shuhn) An approach where no party involved will allow their own behavior and choices to benefit themselves at the unwilling expense of others. For Preview Purposes Only

9 ©2010 Edge Training Systems, Inc. All Rights Reserved 8 How Is It Going In Our Organization? If we asked our employees “How does Accountability happen around here?” what do you think they’d say? For Preview Purposes Only

10 ©2010 Edge Training Systems, Inc. All Rights Reserved 9 Common Approach = Bad Outcomes Common Approach Starts with Downward, or Manager accountability first. Assumes lots about the other person rather than discussing it with them. Comes at it as all negative, not much positive. Has no process, lacks objectivity and preparation. Is to do accountability like a hammer, to someone! For Preview Purposes Only

11 ©2010 Edge Training Systems, Inc. All Rights Reserved 10 Effective Accountability Common Approach to Accountability Downward Accountability is the 1st only step. Self Accountability is rare or not apparent. Peer to Peer Accountability is mostly avoided. AccountaCution = Accountability Into Execution Self Accountability is always the 1st step and obvious. Peer to Peer Accountability discussion is a 2nd option. Downward Accountability is a 3rd option, & last resort. For Preview Purposes Only

12 ©2010 Edge Training Systems, Inc. All Rights Reserved 11 What Is Ethics?  Ethics can be understood as sets of formal and informal standards of conduct that people use to guide their behavior.  These standards are based in part on principles derived from core values such as honesty, respect and trust. For Preview Purposes Only

13 ©2010 Edge Training Systems, Inc. All Rights Reserved 12 So…What Is Business Ethics? The principles, norms and standards of conduct governing an individual or a group. Trevino & Nelson, Managing Business Ethics. NY: Wiley, P.4 For Preview Purposes Only

14 ©2010 Edge Training Systems, Inc. All Rights Reserved 13 Ethics Examples The “Six Pillars of Character” By the Josephson Institute of Ethics 1.Trustworthiness: honesty, integrity, promise-keeping, loyalty 2.Respect: autonomy, privacy, dignity, courtesy, tolerance, acceptance 3.Responsibility: accountability, pursuit of excellence 4.Caring: compassion, consideration, giving, sharing, kindness, loving 5.Justice and fairness: procedural fairness, impartiality, consistency, equity, equality, due process 6.Civic virtue and citizenship: law abiding, community service, protection of environment For Preview Purposes Only

15 ©2010 Edge Training Systems, Inc. All Rights Reserved 14 Perspectives on Ethics What values should we live by? What are we here to do? If we say it, do we DO it? For Preview Purposes Only

16 ©2010 Edge Training Systems, Inc. All Rights Reserved 15 What is Corporate Responsibility? How should we deal with non-compliance? Who is responsible and how will accountability work? For Preview Purposes Only

17 ©2010 Edge Training Systems, Inc. All Rights Reserved 16 No Excuses As you watch the video, take note of the situations and the different approaches being implemented within each situation. It’s most effective to note anything that seems similar to situations that might present themselves in your own organization! For Preview Purposes Only

18 ©2010 Edge Training Systems, Inc. All Rights Reserved 17 Steps to Effective Accountability 1.Examine or Establish Relationship 2.Self Accountability (do it with not to!) 3.Peer to Peer Accountability (have the talk) 4.Downward Accountability (+ & - consequences) For Preview Purposes Only

19 ©2010 Edge Training Systems, Inc. All Rights Reserved 18 Prime the Pump Healthy Relationships are the basis for Effective Accountability. Prime the pump or no water. This is the foundation to build any accountability process on! Healthy Relationships: Time  Relationship  Trust = Best Opportunity for Great Outcomes! For Preview Purposes Only

20 ©2010 Edge Training Systems, Inc. All Rights Reserved 19 Prime the Pump Healthy Relationships are the basis for Effective Accountability. Prime the pump or no water. This is the foundation to build any accountability process on! Healthy Relationships: Time  Relationship  Trust = Best Opportunity for Great Outcomes! For Preview Purposes Only

21 ©2010 Edge Training Systems, Inc. All Rights Reserved 20 Step by Step Approach Effective Accountability 3. Downward Accountability 2. Peer to Peer Accountability Clarify Present Request FIT 1. Self Accountability See Yourself as PART of the Process For Preview Purposes Only

22 ©2010 Edge Training Systems, Inc. All Rights Reserved 21 Self Accountability Checklist Which one stands out to you? 1. Is your attitude facilitative? Are you Angry? 2. Have you failed in any way on your end of the deliverable that you can take ownership? 3. Are you being objective? Rationalizing? Justifying? 4. Have you run it by an objective third party? 5. Would you be willing to submit your opinion to an outsider not affiliated with either of you? 6. Can you do anything to get it back on track before going to Peer to Peer or Downward Accountability? GO DO IT FIRST! 7. Is the issue worth the cost? What’s the cost of doing nothing, versus the cost/benefit of going forward? 8.Write three sentences that if they came true would solve it for you. Be SPECIFIC about the criteria, you’ll need this later! What do you NEED to FIX it. 9. God gave you two ears, one mouth, are you prepared to listen twice as much as you talk. 10. Have you discussed and offered reasonable expectations, and an appropriate timeframe and chance to remedy it? 11. How would THEY prefer to be approached? What have you discussed to meet this expectation if anything? For Preview Purposes Only

23 ©2010 Edge Training Systems, Inc. All Rights Reserved 22 Step by Step Approach Effective Accountability 3. Downward Accountability 2. Peer to Peer Accountability Clarify Present Request FIT 1. Self Accountability See Yourself as PART of the Process For Preview Purposes Only

24 ©2010 Edge Training Systems, Inc. All Rights Reserved 23 Peer to Peer Accountability CPR Clarify…is about reviewing your intent to be accountable WITH them, not do it TO them. What key points would you make? For Preview Purposes Only

25 ©2010 Edge Training Systems, Inc. All Rights Reserved 24 Peer to Peer Accountability CPR Present…is about presenting how expectations do or do not match reality. WHAT not WHY! Let’s rule out expectations management as a root cause for accountability failures by presenting WITH each other our understanding of what’s happening/happened versus what we expected. For Preview Purposes Only

26 ©2010 Edge Training Systems, Inc. All Rights Reserved 25 Peer to Peer Accountability CPR PRESENT If things get defensive or excuse-based as to WHY expectations didn’t get met, fall back to WITH them and expectations management. “Before we get into WHY things didn’t happen, can we be sure we understood expectations, okay? Did you know xyz was suppose to happen by abc date?” For Preview Purposes Only

27 ©2010 Edge Training Systems, Inc. All Rights Reserved 26 Peer to Peer Accountability CPR Request…is about getting it all fixed…the past as much as possible and focus on the future. Making a FIT Request: F ix the Past I ndicate the Payoff T arget the Future For Preview Purposes Only

28 ©2010 Edge Training Systems, Inc. All Rights Reserved 27 Peer to Peer Accountability CRP REQUEST Fix: Here is what I’m willing to do…what can you do to fix the past? I’d like to ask for this, can you do this? Indicate Payoff: I really think fixing this will give us higher trust going forward that future commitments will be kept and this project will be the win we all wanted! Target Future: Would we be able to do THIS in the future to keep this on track. For Preview Purposes Only

29 ©2010 Edge Training Systems, Inc. All Rights Reserved 28 Step by Step Approach AccountaCution 3. Downward Accountability 2. Peer to Peer Accountability Clarify Present Request FIT 1. Self Accountability See Yourself as PART of the Process For Preview Purposes Only

30 ©2010 Edge Training Systems, Inc. All Rights Reserved 29 Downward Accountability Focus on What’s Next if we Can’t Fix it Together? Ask: Relationship? Common Ground? Tell: What you feel will happen next. Present a Choice: Consequence/Choice Fix it now with the criteria discussed or go to get outside council = Downward judgement. For Preview Purposes Only

31 ©2010 Edge Training Systems, Inc. All Rights Reserved 30 Downward Accountability Judgement: OR Relationship Consequence. Relationship = Time Delay or Selective Elimination For Preview Purposes Only

32 ©2010 Edge Training Systems, Inc. All Rights Reserved 31 The Leadership Challenge Where do we go…from here? What’s Keeping Your Team From Effective Accountability? For Preview Purposes Only


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