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INTERCULTURAL COMMUNICATION SKILLS GEED 161 Kenan BAŞARAN.

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Presentation on theme: "INTERCULTURAL COMMUNICATION SKILLS GEED 161 Kenan BAŞARAN."— Presentation transcript:

1 INTERCULTURAL COMMUNICATION SKILLS GEED 161 Kenan BAŞARAN

2 BRIEF & HELPFUL TIPS GREETINGS PUNCTUALITY GIFT-GIVING BUSINESS PROTOCOL CONVERSATIONAL TABOOS Kenan BAŞARAN

3 AFRICA THREE SUB-DIVISION: 1. SOUTH AFRICA DUTCH, ENGLISH AND TRIBAL BLACK AFRICAN INFLUENCE 2. CENTRAL AFRICA ORIENTED TO BLACK MULTICULTURES 3. NORTHTERN AFRICA 1. FOLLOW ARABIC & MUSLIM CUSTOMS Kenan BAŞARAN

4 ALGERIA -ALGERIANS HANDSHAKE ON BOTH MEETING & LEAVING CHEEK KISSING (BOTH CHEEKS) AMONG CLOSE FRIENDS PROFESSIONAL TITLES PUNCTUALITY RELAXED SMALL GIFTS EXCHANGED AT SECOND VISIT BUSINESS TALK STARTS WITH SMALL TALK GOOD TOPICS: INDUSTRIALIZATION BAD TOPICS: ECONOMIC PROBLEMS & POLITICS Kenan BAŞARAN

5 EGYPT - EGYPTIANS SATURDAY TO THURSDAY, NORMAL WORK WEEK FRIENDSHIP & TRUST COME BEFORE ANY BUSINESS RELATIONSHIP SOCIAL ENGAGEMENT USUALLY HELD LATE IN THE DAY GOOD TOPICS: HISTORY, NATIONAL ADVANCEMENT BAD TOPICS: MIDDLE-EAST POLITICS Kenan BAŞARAN

6 LIBYA - LIBYANS STATE-CONTROL ECONOMY STRONG MILITARISTIC AND RELIGIOUS ATTITUDES POLITICAL RELATIONSHIP WITH THE WEST IS TENSE, WARLIKE ALL OTHER RSPECTS, LIBYANS ARE LIKE MIDDLE- EASTERNERS Kenan BAŞARAN

7 MOROCCO - MOROCCANS SHAKING HANDS GOOD FRIENDS KISS CHEEKS PUNCTUALITY RELAXED GIFT GIVING: ADMIRE AN OBJECT AND YOU MAY RECEIVE IT AS A GIFT GOOD TOPICS: HISTORY AND CULTURE BAD TOPICS: MID-EAST TENSION, RELIGION Kenan BAŞARAN

8 GHANA - GHANIANS MANY DIVERSE ETHNIC GROUPS WITHIN THE COUNTRY DIFFICULT TO PINPOINT COMMON CUSTOMS SHAKING HAND CUMMON FORM OF GREETING WESTERN RULES FOR INTL BUSINESS, BUT AT HOME, PUNCTUALITY VERY RELAXED AVOID GESTURES WITH LEFT HAND Kenan BAŞARAN

9 KENYA - KENYANS FORMER ENGLISH COLONY, MANY ENGLISH TRAITS COMMON SWAHILI THE MOST COMMON LANGUAGE, ENGLISH IS WELL KNOWN SHAKE HANDS AT GREETINGS AND DEPARTURES FLOWERS USUALLY EXPRESS CONDOLONCES GOOD TOPICS: HISTORY, CULTURE, WILDLIFE BAD TOPICS: BRITISH OCCUPATION PERIOD Kenan BAŞARAN

10 NIGERIA - NIGERIANS DIVERSE LIFE-STYLES IMPORTANT TO RECOGNISE VARIETY OF CUSTOMS AND CULTURES AVOID DISCUSSING RELIGION O.K. TO DISCUSS AFRICAN POLITICS Kenan BAŞARAN

11 IVORY COAST A FORMER FRENCH COLONY, WITH FRENCH INFLUENCE OFFICIAL LANGUAGE FRENCH BUT ENGLISH VERY COMMON TRADITIONAL HANDSHAKING THE CUSTOM ADVANCE APPOINTMENTS, BE PUNCTUAL GOOD TOPICS: HISTORY, CULTURE, ACHIEVEMENTS BAD TOPICS: INEFFICIENCY OF INDUSTRY, POLITICS Kenan BAŞARAN

12 SOUTH AFRICANS WHITE CULTURE ( 17% OF THE POPULATION) DERIVED FROM DUTCH AND ENGLISH WHITES SENSITIVE TO APARTHEID (RACIAL SEGREGATION) PUNCTUALITY EXPECTED AFRICAANS OFFICIAL LANGUAGE, ALMOST ALL SPEAK ENGLISH MAJORITY BLACK, MANY TRIBAL LANGUAGES GOOD TOPICS. ALL SPORTS,NATURAL BEAUTIES, NATURAL RESOURCES BAD TOPICS: RACIAL UNREST, BOYCOTTS Kenan BAŞARAN

13 AMERICANS FROM THE U.S. FIRM HANDSHAKE WITH DIRECT EYE-CONTACT IS THE RULE AVOID BODY CONTACT WHEN GREETING MEN PUNCTUALITY IS PRACTISED AND IMPORTANT TIME IS MONEY ATTITUDE IN BUSINESS TALK QUICKLY JUMP TO THE USE OF FIRST NAMES IF BUSINESS, TOKEN GIFTS EXCHANGED GOOD TOPICS: SPORT, FAMILY, BUSİNESS BAD TOPICS: DOMINANCE OF AMERICAN POWER Kenan BAŞARAN

14 CENTRAL & SOUTH AMERICANS ALL SPEAK SPANISH, EXCEPT BRAZIL WHERE THE NATIONAL LANGUAGE IS PORTUGUESE 30 DELAY SHOULDNT BE A SURPRISE LA HORA INGLESA, O LA HORA ESPANOL? STAND IN YOUR INTIMATE ZONE, TOUCHING LIKE SOCIAL CONVERSATION BEFORE BUSINESS MAIN MEAL IS TAKEN AT MIDDAY THE HOST IS EXPECTED TO MAKE FIRST TOAST Kenan BAŞARAN

15 ARGENTINE HANDSHAKING IS COMMON STRONG ITALIAN, GERMAN, SPANISH AND BRITISH HERITAGE ITALIAN AND GERMAN 2 ND & 3 RD LANGUAGES TENDER BEEF & RED WINE NATIONAL SYMBOLS LONG MEALS & CONVERSATION THE NORM CROSSING THE KNIFE & FORK MEANS FINISHED GOOD TOPICS: FOOTBALL, HISTORY, CULTURE BAD TOPICS: RELIGION, PERON YEARS, FALKLAND Kenan BAŞARAN

16 BRAZILIANS LONG TIME HANDSHAKING IS COMMON SHAKE HANDS FOR HELLO & GOOD-BYE TOUCHING OTHERS WHILE TALKING COMMON FIRST NAMES USED BUT TITLES IMPORTANT MUSIC AND LONG & ANIMATED CONVERSATION INTERRUPTIONS VIEWED AS ENTHUSIASM ENJOY JOKING, INFORMALITY & FRIENDSHIP GOOD TOPICS: FOOTBALL, POLITICS, FAMILY BAD TOPICS: ARGENTINA, POVERTY, RELIGION Kenan BAŞARAN

17 MEXICANS HANDSHAKING THE CUSTOM, TITLES IMPORTANT FRIENDS EMBRACE, WOMEN KISS THE CHEEK PUNCTUALITY NOT RIGID PURPLE IS THE COLOR OF DEATH LUNCH IS MAIN MEAL TAKEN ABOUT 1:00 TO 4:00 HANDS IN POCKET IMPOLITE GOOD TOPICS: CULTURE, HISTORY, ART, MUSEUM BAD TOPICS: ILLEGAL ALIENS,POVERTY,EARTHQUAKES Kenan BAŞARAN

18 THE MIDDLE EAST HUG AND KISS THE CHEEK BETWEEN SAME SEX FRIENDS TOUCHING CULTURE, STAND CLOSER DIETARY RULES ARE IMPORTANT AND NO ALCOHOL EAT WITH THE RIGHT HAND, LEFT HAND IS USED FOR BODILY HYGIENE & CONSIDERED UNCLEAN GENEROUS IN GIFTS IF YOU ADMIRE A POSESSION YOU MAY GET IT AS A GIFT BUSINESS WEEKEND IS THURSDAY & FRIDAY IMPOLITE TO SIT SHOWING THE SOLE OF YOUR SHOES Kenan BAŞARAN

19 (ARABIAN) GULF RESIDENTS U.A.E, OMAN,BAHRAIN,KUWAIT,QATAR IMPORTANT TO KNOW POLITICAL AND CULTURAL DIFFERENCES OF ALL CUSTOMARY GREETING SALAAM ALAYKUM SHAKING HANDS AND SAYING KAIF HALAK A TOUCHING SOCIETY GOOD TOPICS:HORSES, FALCONS, FAMILIES BAD TOPICS: POLITICS, RELIGION, MALE- ORIENTED SOCIETY Kenan BAŞARAN

20 SAUDI ARABIA GREETINGS CAN BE ELABORATE HANDSHAKING MAY ACCOMPANIED BY TOUCHING ARM OR SHOULDER AFTER SEVERAL VISITS MEN MAY EMBRACE ENJOY GIVING LUXURY GIFTS STRICTEST ON RELIGION AND DIETARY RULES DISLIKES DOGS AS HOUSEHOLD PETS GOOD TOPICS: HISTORY, CULTURE, RESPECT FOR ISLAMIC FAITH BAD TOPICS:ROLE OF WOMEN, ISRAEL, BLUE JOKES Kenan BAŞARAN

21 SYRIA HANDSHAKING AND EMBRACING WOMEN FRIENDS KISS CHEEKS RELAXED ABOUT PUNCTUALITY MODERATE IN RELIGION IN CITIES LIKES DINING OUT BOTH LUNCH AND DINNER GOOD TOPICS: HISTORY, CULTURE, BAD TOPICS: MID-EAST POLITICS, HATAY CONFLICT WITH TURKEY Kenan BAŞARAN

22 IRAN HANDSHAKING AND SLIGHT BOW DIVIDED INTO ANTI-WEST & PRO-WEST MOST ARE DEVOTED & FAR RIGHT MUSLIMS FARSI IS THE OFFICIAL LANGUAGE WEST-ORIENTED BUSINESSPEOPLE GOOD TOPISC: ANTIENT HISTORY AND CULTURE BAD TOPICS: CURENT UNREST & ANTIPATHY TO UNITED STATES Kenan BAŞARAN

23 JORDAN MIXTURE OF WEST & MID-EAST GREETINGS PUNCTUALITY RELAXED MAY REFUSE INVITATIONS TWICE BEFORE ACCEPTING GOOD TOPICS: HISTORY, CULTURE, FAMILIES, THE KING BAD TOPICS: RELATIONSHIP WITH ISRAEL, OTHER POLITICS Kenan BAŞARAN

24 LEBANON - LEBANESE PUNCTUALITY NOT ESPECIALLY IMPORTANT ABOUT HALF ARE MUSLIM, HALF CHRISTIAN DESCENDED FROM EARLY WORLD TRADERS: PHOENICIANS ARABIC, ENGLISH & FRENCH ARE COMMON TALK BUSİNESS ONLY AFTER A MEAL BEFORE THE CIVIL WAR THEY WERE THE SWISS OF THE MIDDLE-EAST GOOD TOPICS: BUSINESS, CHILDREN, EDUCATION BAD TOPICS:POLITICS, RELIGION, RELATIONS WITH ISRAEL Kenan BAŞARAN

25 ISRAEL - ISRAELIS SHAKE HANDS WHEN MEETING AND LEAVING SPOKEN GREETING FOR MEETING AND LEAVING IS SHALOM TITLES ARE LESS IMPORTANT THAN USA PUNCTUALITY IS APPRECIATED SHABBATH BEGINS ON FRIDAY AT SUNSET STRONG ATTACHMENT TO USA GOOD TOPICS: CULTURE,HISTORY, RELIGION BAD TOPICS: U.S.AID, WEST-BANK SITUATION Kenan BAŞARAN

26 ASIA, CHINA NOD OR BOW, THEY MAY OFFER HAND FOR HANDSHAKING ANY TYPE OF TOUCHING IS UNCOMMON DUAL-LANGUAGE BUSINESS CARDS RECOMENDED USUALLY HAVE THREE NAMES, FIRST IS FAMILY NAME TOASTING IS COMMON, APPLAUDING EVEN SIMPLEST ACT MODEST GIFTS, AND A GIFT TO THE GROUP GOOD TOPICS:HISTORY, CULTURE, FAMILY, PROGRESS IN CHINA BAD TOPICS: CULTURAL REVOLUTION, SEX, WEALTH, TAIWAN Kenan BAŞARAN

27 INDIA MEN SHAKE HANDS WITH ONE ANOTHER PUT PALMS TOGETHER AND BOW SLIGHTLY WHEN GREETING A WOMAN HINDUS DO NOT EAT BEEF. THE COW IS SACRED MUSLIM USUALLY FOLLOW DIETARY RULES ORTHODOX SIKHS WEAR A TURBAN, DONT SMOKE OR EAT BEEF GREAT RESPECT SHOWN TO ELDERS USE YOUR RIGHT HAND FOR PASSING FOOD GOOD TOPICS: CULTURE, TRADITIONS, TRAVEL BAD TOPICS:POVERTY, FOREIGN AIDS Kenan BAŞARAN

28 PAKISTAN HANDSHAKE, CLOSE FRIENDS MAY HUG MEN DO NOT TOUCH OR SHAKE HANDS WITH WOMEN ISLAMIC CODE OF CONDUCT PREVAIL URDU IS MAJOR LANGUAGE,ENGLISH COMMON SHOWING THE SOLES OF SHOES IS RUDE GOOD TOPICS: CULTURE, HISTORY, HANDCRAFT BAD TOPICS:CRITICISING ISLAM, DICUSSING INDIA OR ISRAEL Kenan BAŞARAN

29 JAPAN - JAPANESE ADOPTING WESTERN CULTURE QUICKLY BUSINESS CARDS EXCHANGED BEFORE BOW OR HANDSHAKING LIMP HANDSHAKING IS BECOMING COMMON DIRECT AND LONG EYE-CONTACT IMPOLITE STYLE JUST AS IMPORTANT AS SUBSTANCE PATIENCE, POLITENESS AND HUMILITY GREAT VALUES GIFT-GIVING IS CULTURAL HABIT, BE PREPARED THE WORD NO IS AVOIDED GOOD TOPICS: ART, CULTURE, HISTORY BAD TOPICS: DISCUSSING WORLD WAR II Kenan BAŞARAN

30 EUROPE ENGLISH, WELSH, SCOTS EACH LIKES INDIVIDUAL RECOGNITION ENGLISH MORE FORMAL THAN OTHERS CONSERVATIVE IN DRESS AND SOCIAL PRACTICES TITLES AND HONOUR HIGHLY IMPORTANT FOND OF HOUSEHOLD PETS APPOINTMENTS WELL IN ADVANCE ARE THE RULE PUNCTUALITY IMPORTANT HANDSHAKING COMMON BOTH MEN & WOMEN GOOD TOPICS: HISTORY, ARCHITECTURE,GARDENING BAD TOPICS: RELIGION, MONEY AND PRICES Kenan BAŞARAN

31 IRELAND - IRISH NOT CONSCIOUS ABOUT TIME AND PUNCTUALITY GIVING BUSINESS GIFTS IS NOT A COMMON PRACTICE DIVIDED COUNTRY STRONG EMOTIONAL TIES TO THE USA IRISH TELL BRITISH JOKES AND VICE VERSA JOLLY, WARM TEMPERAMENT REFUSING A DRINK OR FAILING TO BUY YOUR ROUND IS BAD BAD TOPICS: BEING PRO-BRITISH, POLITICS,RELIGION GOOD TOPICS:CULTURE,SPORTS,BEAUTY OF COUNTRY Kenan BAŞARAN

32 FRANCE - FRENCH FORMAL & CONSERVATIVE IN BUSINESS PROTOCOL FIRST NAMES RARELY USED EVEN AMONG COLLEAGUES FREQUENT HANDSHAKING, BUT SHORTER AND LESS FIRM HIGHLY VALUE GOOD CUISINE AND FINE WINES MAIN MEAL OF THE DAY IS USUALLY AT MIDDAY TAKE GREAT PRIDE IN FRENCH HISTORY, LANGUAGE,ARTS, EDUCATIONAL SYSTEM CHAUVINISTIC ABOUT COUNTRY AND LANGUAGE DINNERTIME CONVERSATIONS ARE IMPORTANT AND OFTEN LONG GOOD TOPICS: FOOD, SPORTS, CULTURE BAD TOPICS: MONEY, PRICES, VERY PERSONAL QUESTIONS Kenan BAŞARAN

33 GREECE - GREEKS SHAKE HANDS, HUG EVEN KISS WHEN MEETING PUNCTUALITY NOT MUST PRIOR APPOINTMENT NOT NECESSARY BUT APPRECIATED EXTEREMELY HOSPITABLE, WARM, DEMONSTRATIVE RESPECT THE ELDERLY SMILES WHEN HAPPY BUT ALSO WHEN VERY ANGRY UPTILTED CHIN AND RAISED EYEBROWS SIGNALS NO GOOD TOPICS: GREEK CULTURE, SPORTS, MUSIC BAD TOPICS: TURKEY, CYPRUS Kenan BAŞARAN

34 ITALY - ITALIANS MAY SHAKE HANDS BY GRASPING THE ELBOW GOOD FRIENDS HUG AND PAT BACKS DEMONSTRATIVE AND EMOTIONAL TITLES ARE COMMON AMONG ACADEMICS PUNCTUALITY NOT A VIRTUE EXCHANGING GIFTS COMMON AMONG BUSINESS PEOPLE DONT TALK BUSINESS AT A SOCIAL EVENT GOOD TOPICS: FOOTBALL, FAMILY, WORLD EVENTS BAD TOPICS: TAXES, POLITICS, RELIGION, MAFIA Kenan BAŞARAN

35 THANKS FOR LISTENING Kenan BAŞARAN


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