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The Global Standard for Digital Transaction Management™

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1 The Global Standard for Digital Transaction Management™
October 31, 2014 Sharon Hayes, Director Public Sector Good Morning. My name is Sharon Hayes. I am the Director for Public Sector at DocuSign. What a great conference.. How may of you have heard/used DocuSign?

2 Agenda DocuSign Vision Leader K-12 Sample Use Cases
Metro-Nashville Public Schools Human Resource Use Cases Summary Drivers of Digital Transactions – we have been talking about digital for many years now == WHAT IS DIFFERENT?

3 Trusted Global Leader 10+ Years of Continuous Innovation 188 Countries
“DocuSigned” Leader 100,000+ paying customers What you may not know about DocuSign is that… Trusted We invented cloud-based eSignature in And we’ve expanded our solution beyond eSignature to include any of your business transactions that still aren’t digital. We enable you to digitize entire end-to-end business processes, or what is called Digital Transaction Management Because organizations are running mission critical transactions, we provide the highest levels of availability and security capabilities in the industry Global Users in 188 countries have DocuSigned Service available in 43 languages Offices in SF, Seattle, London, Paris, Sydney, and Sao Paolo Leader Over 110,000 paying customers ranging from to complete mission critical digital transactions with their customers Adding 40,000 new users daily Close to 1M transactions daily are processed over our cloud network 10 of the top 15 US Wealth Mgmt Firms are customers 11 of the top 15 US Insurance Carriers are customers #1 with analysts Forrester, Gartner, and Ombud Millions of users have DocuSigned hundreds of millions of documents in 188 countries More than 110,000 paying companies More than 40,000 new unique users join the DocuSign Global Network every day More than 885,000 documents containing more than 3.5 million pages are DocuSigned each day More than 51% of DocuSigned documents are completed within 1 hour Employees at 90% of the Fortune 500 have DocuSigned DocuSign is the official and exclusive eSignature provider to the 1 million members of the National Association of REALTORS® DocuSign is the official eSignature provider to the Big 'I' and its 250,000 members 10 of the top 15 U.S. wealth management firms DocuSign 11 of the top 15 U.S. insurance carriers DocuSign More than 600 credit unions DocuSign DocuSign is available in 43 languages

4 Choice Across All Industries
Across Industries Real Estate Financial Svcs Insurance Healthcare Technology Communications Government Everywhere In addition, the DocuSign community spans all industries and is comprised of leading brands working to keep business digital. We got our start in Real estate, then Insurance and Healthcare and many others. Our most recent focus has been on Public Sector and we have made some good progress with some of our examples being the State of Nevada – DOT, the State of California who is using DocuSign to improve the healthcare claims processing and disputes for citizens, and the Butte County District Attorney’s office for search warrants., the IRS began accepting DocuSign on Form 4506T following a proof of concept pilot for DocuSigning the request for income verification used for loan processing (the IRS receives more than 25 million per year). The NFL Players Association as their exclusive eSignature provider. DocuSign will help these players avoid the kind of embarrassing and completely unnecessary situation that Elvis Dumervil and the Denver Broncos experienced when Elvis’ agent missed the contract deadline because he couldn’t find a fax machine. Can you name a company that serves the schools and many of you may have used DocuSign for electronic Signatures? AXA Group

5 DocuSign K-12 Sample Use Cases
Teachers and Students Internal Operations Teachers Teacher Contracts* Teaching Plans Supplies Purchase Requests Instructor Intent to Return Forms* Instructional Expense Reporting Students Medical Information/Emergency Contact Info for Students Class Registration Field Trip Permission Slips Capstone Projects Tracking Enrollment Agreements Procurement Human Resources Accounts Payable Trustee and Board Approvals & Minutes The highlight of today’s webinar is having one of our customers Gary Appenfelder – tell his success story and best practices from Metro Nashville Public Schools.

6 Metro Nashville Public Schools – Case Study
Gary Appenfelder Director of Purchasing 85,000 students 153 public schools Metropolitan Nashville Public Schools (MNPS) is a consolidated city-county school district, serving more than 80,000 students who reside in Nashville and Davidson County, Tennessee. There are 153 public schools in Nashville, including 15 charter schools. 73 elementary (PreK-4) 33 middle (5-8) 25 high (9-12) They have been a customer of our for almost at year and you will see some of the results from their using DocuSign I know the next question is who in TX is using DocuSign – Univ. of TX is using DocuSign for Intent to Sign with their athletes… DOCUSIGN CONFIDENTIAL

7 Contract Process Contract Process before using DocuSign – most contracts require 13 to 17 reviews and signatures plus 2 to 6 carbon copies before they can be completed. It required Gary’s staff to make copies, mail to each reviewer, keep track of who had signed and who hadn’t signed, search for lost documents in the process, and remind folks it was in their inbox for review. With DocuSign, Gary’s staff creates the contract one time, sends to all recipients at once for review, able to send automatic reminders, able to see where things are in the process, and you will see on the next page the results. How many days do you think it took Gary and his staff to process a contract using the process I just described?

8 100% increase in vendor contracts
Results 100% increase in vendor contracts Truly paperless Average # of Paper Signing Days Average # of DocuSign Days Contract processing reduced to less than 12 days and still declining. Able to process more vendor contracts than prior year – helping serve my clients who need vendor contracts. Over 400 vendor contracts in the last year. No longer print contracts – allowing us to go “green” in our procurement office. The average office worker printing costs are $350/year (10,000 x .035) Eliminate office equipment : printer capital/maintenance, filing cabinets, folders, labels, paper Printer toner: more expensive than French perfume by volume – reference student recommendation to federal govt – changing font size

9 Contracts

10 Additional Benefits “It has been universal enthusiasm. I am able to serve more clients with the efficiency savings from using DocuSign.” Gary Appenfelder, Director of Purchasing Metro Nashville Public Schools Increased visibility No more lost contracts Products and Services faster from Procurement “Ecstatic” local stakeholders Contracts are stored locally and with DocuSign – no more loss contracts and have back-up and recovery site. Able to attach supporting documents such as ……. Ability to see where documents are in the process – (example of contract manager wanting to make a change) County government was so excited when received their first contract – ask us to demo and train their users.

11 Human Resource Use Cases

12 User Comments “Ability to post notes to approvers and receive notes if declined – nice feature – time reducing in phone calls.” –Project Manager “Being that I am on the road a lot, it’s much easier to submit these electronically.” –Criminal Justice System Trainer “The electronic workflow facilitates approval or disapproval since can act upon the process even if off- site.” –Accounting Clerk, works from home

13 Identifying Value Derived from DocuSign
Value is typically grouped into three primary categories: Identified benefits are mapped to document preparation, execution and completion. Hard Dollar Savings Productivity Improvements Revenue Gains Reduce document distribution costs Lower printing costs Decrease document storage costs Eliminate certain legacy eSig., time stamping and related systems Lower document creation costs Reduce time to distribute documents Decrease time to manage document status Reduce time to process signed documents Decrease document storage / archiving time Compress signature cycle Increase sales efficiency (Conversion Rates) Return on additional revenue

14 DocuSign Certificate of Completion
Creates Audit log for: recipient delivery views signing event text of consumer disclosure accepted signer IP address and physical location encryption event of document signer authentication events signature accepted and used Appended to every completed envelope is an encrypted, tamperproof record of authenticity

15 Are Electronic Signatures Legal?
Two Acts establish the legality of electronic signatures in the United States : - Electronic Signatures in Global and National Commerce Act (ESIGN, 2000) - Uniform Electronic Transactions Act (UETA, 1999) Both ESIGN and UETA establish that electronic records and signatures carry the same weight and legal effect as traditional paper documents and handwritten signatures. Only DocuSign warrants ESIGN compliance. Sharon United States There are two Acts that establish the legality of electronic signatures in the United States – the Electronic Signatures in Global and National Commerce Act (ESIGN, 2000) and the Uniform Electronic Transactions Act (UETA, 1999). Both ESIGN and UETA establish that electronic records and signatures carry the same weight and legal effect as traditional paper documents and handwritten signatures stating: A document or signature cannot be denied legal effect or enforceability solely because it is in electronic form. Not all eSignature solutions are created equal. Only DocuSign warrants ESIGN compliance. – what does this mean to them? United Kingdom (UK) In the UK, the equivalent legislation to the ESIGN Act in the USA was also established in 2000, and is called the UK Electronic Communication Act. DocuSign is the only company that warrants its eSignature solution to be compliant with this act. European Union The adoption of the European Directive 1999/93/EC of 13 December 1999 establishes a Community framework for the use of electronic signatures on electronic contracts in the EU. Thirty European countries (EU-27, Croatia, Turkey and Liechtenstein) have already implemented Directive 1999/93/EC. Electronic signatures are actively in use in Europe, and DocuSign’s advanced signature is legally admissible and enforceable in the European Union. Rest of the world Almost every civilized country in the world has adopted an electronic signature law, and the vast majority recognize DocuSign’s form of electronic signature as meeting the definition of a valid electronic signature.

16 Highest & Broadest Set of Security Certifications
Confidentiality Documents and data are private, and access is workflow controlled Integrity Documents, both in progress and completed, are tamper-proof Authenticity 3rd parties (e.g. courts) can rely on validity of signers and documents Non-Repudiation Documents are technically, legally, and procedurally irrefutable Availability Critical service is accessible to customers 365x24x7 CUSTOMER BENEFITS Data Privacy Protection Of Data Global Security Gold Standard: ISO 27001 Streamlined Process for EU Privacy Law Compliance Security Framework Service and Reliability Something we treat extremely seriously at DocuSign. No other company can match the security and compliance investments DocuSign has made – and we are proud to say we have year after year of clean audits. Here’s why security is a key differentiator for DocuSign: DocuSign is ISO (“Eye-So”) certified as an Information Security Management System. This is the highest level of global information security assurance available today because it requires that management: Systematically examine the organization's information security risks, taking account of the threats, vulnerabilities, and impacts; Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment; and Adopt an overarching management process to ensure that the information security controls continue to meet the organization's information security needs on an ongoing basis. We are the *only eSignature service* certified to this specification. We are SSAE 16 examined and tested annually to define our security framework for our customers. These in-depth third party audits provide assurance regarding the effectiveness of those controls and the reliability of our service. DocuSign is PCI DSS 2.0 compliant as both a service provider and a merchant with annual examination and testing of a comprehensive scope of general computing controls essential to protecting payment card data security. The PCI Standards Council provides comprehensive standards and supporting materials to ensure the safe handling of cardholder information at every step. The keystone is the PCI DSS, which provides an actionable framework for developing a robust payment card data security process -- including prevention, detection and appropriate reaction to security incidents. DocuSign is TRUSTe certified, which means our privacy policy clearly defines the limited collection and use of customer data to provide eSignatures. TRUSTe's privacy seal is recognized and trusted by millions of consumers as a sign of responsible privacy protection practices—ensuring compliance with evolving and complex privacy requirements As a member of the US Dept of Commerce Safe Harbor, we ensure compliance with EU Directive 95/46/EC on the protection of personal data Having been responsible for the State of NC two central data centers – I know the hard work it takes to meet these requirements and to remain diligent with constant review and monitoring and I also know how difficult it can be to attract and retain certified staff to manage security and data. Our security staff are available for more detailed discussion. DOCUSIGN CONFIDENTIAL

17 Summary – Benefits of DocuSign Solution
No Capital Investment No application to download or maintain Encrypted documents – only those given permission can read Works on all mobile platforms Ability to store locally Easy to Use Works for many diverse business processes Complete Audit Trail Saves Time, Trees, and Chasing Paper Meets Federal and State Legal requirements

18 Product Demonstration
What method of signatures are you currently using? Electronically Paper and Pen Telling someone verbally, “Sure, I will agree to that”. Sidewalk Chalk DOCUSIGN CONFIDENTIAL

19 Contact Information Jennifer Baker, Account Executive Work: Cell: Sharon Hayes, Director, Public Sector Cell: https://www.docusign.com/products-and-pricing but that it is between $30/month - $50/month per user based on level of technical need like API, etc…


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