We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byMorgan Hutchinson
Modified over 2 years ago
CHAPTER OBJECTIVES © SOUTH-WESTERN EDUCATIONAL PUBLISHING ORGANIZATIONAL COMMUNICATIONS nDescribe the communication process and channels. nIdentify communication barriers and means for overcoming them. nExplain how corporate culture influences formal and informal communication networks. nDescribe how to handle conflicts and how to run productive meetings. nExplain the types of communication problems that can occur when conducting business in foreign countries. nIdentify ways to improve communications in organizations. 1010
© SOUTH-WESTERN EDUCATIONAL PUBLISHING 8 Hour Day HOW MANAGERS COMMUNICATE Writing Reading Speaking Listening Other activities
© SOUTH-WESTERN EDUCATIONAL PUBLISHING THE COMMUNICATION PROCESS SENDER RECEIVER Feedback Message
© SOUTH-WESTERN EDUCATIONAL PUBLISHING THE COMMUNICATION PROCESS nCommunication barriers nDistractions nDistortions nChannels of communication nOral communication nWritten communication nElectronic communication n polices n practices nNon-verbal communication
© SOUTH-WESTERN EDUCATIONAL PUBLISHING CORPORATE COMMUNICATIONS nCorporate culture nCommunication network nFormal networks nInformal networks nConducting effective meetings nNominal group technique nBrainstorming
© SOUTH-WESTERN EDUCATIONAL PUBLISHING COMMUNICATIONS PROBLEMS nDealing with conflict nDesirable conflict nUndesirable conflict nResolving conflict nAvoidance strategy nCompromise strategy nWin/lose strategy
© SOUTH-WESTERN EDUCATIONAL PUBLISHING COMMUNICATIONS PROBLEMS nCross-cultural nLanguage differences nCultural differences nNon-verbal differences
© SOUTH-WESTERN EDUCATIONAL PUBLISHING IMPROVING ORGANIZATIONAL COMMUNICATIONS nEncourage two-way communications nListen actively nFacilitate upward communication nSelect communication channels carefully
© SOUTH-WESTERN EDUCATIONAL PUBLISHING TEN RULES FOR GOOD LISTENING 1.Stop talking. 2.Put the talker at ease. 3.Show a talker that you want to listen. 4.Remove distractions. 5.Empathize with talkers. 6.Be patient. 7.Hold your temper. 8.Go easy on argument and criticism. 9.Ask questions. 10.Stop talking!
Chapter 10 Organizational Communications 1 Chapter 10 Organizational Communications ©2008 Thomson/South-Western.
Senior Seminar Mr. Bernstein Corporate Communications and Improving Organizational Communications May 2, 2013.
Business Administration & Management Mr. Bernstein Corporate Communications and Improving Organizational Communications, pp April 2016.
COMMUNICATION Passing of message from one person to another Transmission of meaning.
Chapter 17: Communication & Interpersonal Skills Improving Communication.
©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Communications The Communication Process Communication.
11-1 Chapter 15: Communicating Effectively in Meetings and Conversations © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized.
Effective communication Occurs when the intended meanings of the sender and the perceived meaning of the receiver are the same. Efficient communication.
Chapter 17 Communication Management Fundamentals.
EFFECTIVE LISTENING. INTRODUCTION ‘ Listening means decoding and interpreting sound correctly.‘ Listening is not only hearing but something more. Listening.
Communication and Interpersonal Skills Summer Business Institute Villanova School of Business.
Chapter 16 Organizational Communication Hellriegel, Jackson, and Slocum MANAGEMENT: A Competency-Based Approach South-Western College Publishing Copyright.
Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.
Improving Personal and Organizational Communications.
Chapter 10 Organizational Communications. Management’s Time Spent Communicating (8 hour workday)
Chapter 10 Organizational Communications 1 Chapter 10 Organizational Communications.
Improving Communication. Active Listening We need to be good listeners. Active listening is the process of taking action to help someone say exactly what.
LISTENING Listening is a receiver’s activity in communication. As the speaker has the responsibility to be understood so the listener has the responsibility.
Communications CAR/SAM Air Traffic Services Quality Assurance Programmes Seminar South American Regional Office CAR/SAM Air Traffic Services Quality Assurance.
1 INTERVIEWING CLIENTS How to treat the people who may be your paycheck.
Listening “Nature has given us one tongue, but two ears that we may hear twice as much as we speak.” Epictetus.
Communication Barriers. Learning Goals 5. I will be able to explain obstacles/barriers to effective communication 6. I will be able to suggest ways.
The Communication Process. Goals Describe the communication process Understand Formal Communication Networks (directional flow) Describe barriers to effective.
Verbal Communication. Oral Communication involves what?
Communications Why communicate? The communications process and characteristics Barriers to effective communications Improving communications Communications.
Effective Communication. Elements of Communication Speaker: someone who wishes to communicate a message Listener: the receiver of the message (in most.
1 Mgmt 371 Chapter Eighteen Managing Interpersonal Relations and Communications Much of the slide content was created by Dr, Charlie Cook, Houghton Mifflin,
Includes material from Guffey Text Chapter 1 Communicating at Work.
Business Communication CHAPTER 1. What is communication? Communication is the process of sending and receiving messages that convey information, ideas,
DEFINING COMMUNICATION CHAPTER 8- MARKETING EDUCATION.
Communications NAM/CAR/SAM Quality Assurance Workshop Mark Rios Air Traffic Management Officer ICAO NACC Regional Office NAM/CAR/SAM Air Traffic Services.
COMMUNICATION SKILLS THE NATURE OF COMMUNICATION Dr. Abdullah AL-Zahrani.
Chapter 12 Communication. 2 The Communication Process Communication Media Noise Encoding Decoding.
Student slidesBusiness Communication Krizan, Merrier, Logan, & Williams Ch Chapter 1 Business Communication Foundations.
Listening: Accurate Receiving Chapter 6 Person to Person.
CHAPTER OBJECTIVES © SOUTH-WESTERN EDUCATIONAL PUBLISHING EMPLOYEE AND ORGANIZATIONAL DEVELOPMENT nDefine organizational development and discuss the two.
CHAPTER 10 COMMUNICATING EFFECTIVELY. 1. Define communication and the communication process 2. Contrast formal and informal communication 3. Explain how.
McGraw-Hill/Irwin Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Communication Visibility is incredibly important. It’s very.
Communication Skills Unit 4. How do we communicate? Verbal Spoken words Inflection Tone Nonverbal Gestures Eye Contact Posture Appearance Written Letters.
Slide content created by Charlie Cook, The University of West Alabama Copyright © Houghton Mifflin Company. All rights reserved. Chapter Eighteen Managing.
Principles of Patient Assessment in EMS. Listening to Patients.
MGT492: Managing People & Organizations : Team Leadership Lecture 21: Chapter 10: Team Leadership Chapter 11: Communicating for Results Instructor: Dr.
© 2012 by Robert W. Lucas Chapter 5: Listening to the Customer.
Developing Communication Skills Chapter 5. The Communication Process 5:1.
Halaman 1 Matakuliah: J0084 / Introduction to Management and Business Tahun: 2007 Versi: 1 / 3 Pertemuan 04 (Fourth Meeting) Communication and Information.
17 CHAPTERCHAPTER CHAPTERCHAPTER ©2004 Pearson Education, Inc. Upper Saddle River, New Jersey Introduction to Hospitality Management, First Edition.
Copyright © 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins Chapter 16: Health Care Communication.
Chapter 4 Interpersonal Communication. The Communication Process Noise ENVIRONMENTENVIRONMENT ENVIRONMENTENVIRONMENT Channel Message Sender Receiver.
© 2017 SlidePlayer.com Inc. All rights reserved.