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Digital Marketing – Is it worth it? Oklahoma Funeral Directors Association.

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1 Digital Marketing – Is it worth it? Oklahoma Funeral Directors Association

2 Research Online, Buy Offline 70% of U.S. online consumers already have researched products online and then bought them offline. 54% of people start their search at a search engine. The web accounted for or influenced 42% of in- storel sales Study predicts the web will influence 53% of all U.S. retail sales by 2014 a study from research firm Gartner has discovered that a majority of today's consumers rely to some extent on social networks to help guide them in purchase decisions

3 Conversation Topics Internet Marketing –First step 1. Website 2. Search Engine Optimization 3. Search Engine Marketing 4. Social Media 5. Marketing Defining the audience

4 Websites The answer to the consumer's question of who, what, when, where, why and how

5 Are websites necessary? Its your sign on the information superhighway. A place for people to find you. A 24 hour, 7-day a week information source.

6 Websites don't exist for their own sake, but to fulfill a specific purpose and to satisfy a specific consumer need. Define – Measure – Refine to target your audience

7 Top 11 things ANY website should have… 1. Good Visual Design 2. Organization of website information that matches end users EXPECTATIONS. 3. Navigation above the fold and in the footer 4. Meaningful Content 5. Descriptive "About Us" page 6. Contact Information 7. Search 8. Sitemap 9. Accessible through any internet browser 10. Pictures that download quickly 11. Statistics, Tracking and Analytics

8 Good Visual Design 1. First Impressions are Key 2. Less is more 3. Movement is fancy but not necessary 4. Pictures are worth a thousand words – but make sure they don't compete with each other

9 Website Organization 1. Research says you have 8 seconds from the time a user comes to your site to take another step in your site. 2. Identify what you want your customers to do on your site 3. Make the information easily accessible

10 Meaningful Content 1. Information should be communicated in a way the customer will understand and what they want to know. 2. The information has to be correct 3. The information has to be updated 4. Establish credibility: the more knowledge about services that are shared on the site represents the professionalism that consumers will experience with you.

11 About Us page 1. Establish an emotional connection by describing your company. 2. Have a personality. 3. Provide information on history, employees, community involvement

12 Contact Information 1. Make sure your contact information is easily accessible from any part of the site. 2. Be clear on what kind of contacts: phone number, free consultation, Follow-up!!!

13 Sign-up/Subscribe 1. Customer is giving you permission to contact them. 2. Capture information 1. Create a non sales contact to remain top-of-mind for the customer – like newsletter 2. Inexpensive marketing tools

14 Search 1. 8 second rule 2. Search function must work! 3. Content must be consistent to common searches by end users

15 Sitemap 1. Outline of how your site is organized 2. Strictly for the search engines to look for and find your information. Affects organic search (search engine optimization) 3. No need for it to be a prominent part of your site

16 Not everyone accesses the internet the same way 1. End consumers all have different versions of browsers 2. Your website should work on multiple browsers 1. Internet Explorer – version 6, 7 2. FireFox 3. Safari 4. Google Chrome

17 Graphics, Pictures and Video 1. 8 second rule 2. Graphics/pictures must: 1. Download quickly 2. Relate to the content 3. Look professional 3. Video is a great communication tool 1. Short videos are perfect 2. Make sure the person in front of the camera represents you well. 3. No need to over-produce – doesn't have to look like a commercial – but still needs to be professional.

18 Statistics, Tracking and Analytics 1. Great information on how people are finding your site 2. Adapt information and design to the audience you are trying to reach.

19 Search Engine Optimization (SEO) What is it and Why does it matter, How does it work?

20 121 billion web pages have been indexed by search engines. (but only 7-8% are reached via search engine results pages)

21 Search engines are like detectives looking for clues… What is the content the user is looking for? What content is available? What content will best satisfy the user?

22 Website optimization Targeted keywords Targeted keywords Technical support Technical support Competitive Analysis Competitive Analysis Customer content Customer content Site map Site map Website Content Website Content Regular updates Regular updates

23 Search Engine Marketing (SEM) How is it different from SEO, how do they work together?

24 What is Search Engine Marketing? Keywords Textual advertising Dominant Vs. Standard positions Cost per click How to determine a budget Best uses

25 Pic of SEM page

26 Social Media

27 Is Social Media a foreign language you don t speak? The culture Customer expectations The language

28 Social Media Outlets

29 Marketing

30 Consumers who engage in opt in marketing, spend more online, buy impulsively, pay for convenience and tell others about ads and s they value maximizing ROI. 67% of US internet users say the motivation behind giving their address to a company is to receive discounts and promotions. 57% of internet users worldwide said they are more apt to buy a product or service in a store after getting a marketing . Marketing is extremely cost efficient, targeted and measurable.

31 Defining the Audience Right customer Right message Right time

32 Research says it takes 8-10 touch points before a consumer is at a point of making a buying decision. There is no big red EASY button

33 Consumers research online when making product selection decisions: 92%+ use the web when making buying decisions (research, reviews, retailer location, price comparison, etc.) 70% of U.S. online consumers already have researched products/services online and then bought them offline. 54% start their research at a search engine 28% said that social media influenced their buying decision. ( comscore study, December 2009) After product selected, most important criteria when choosing where to buy are PRICE (38%) and SITE REPUTATION (38%)

34 Recommendations Understand you dont have to do it ALL. Create a strategy that defines and measures what Interbank considers success. Get help so that you can focus on your expertise. Keep in mind that technology is not going away. Technology will never replace good customer service. Technology can enhance the customer experience

35 For more information, contact: Michelle Kelley Jenni Shrum

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