Presentation on theme: "ISO 9001 QUALITY SYTEM CERTIFICATION FOR AUTOMOTIVE COMPONENT MANUFACTURERS PRESENTED BY ENGR NWAOMA OLUJIE HEAD, MECHANICAL ENGINEERING STANDARDS ORGANISATION."— Presentation transcript:
1 ISO 9001 QUALITY SYTEM CERTIFICATION FOR AUTOMOTIVE COMPONENT MANUFACTURERS PRESENTED BY ENGR NWAOMA OLUJIE HEAD, MECHANICAL ENGINEERING STANDARDS ORGANISATION OF NIGERIA DURING A SENSTIZATION WORKSHOP ORGANISED BY CADD AND NAC AT KINGS PALACE HOTEL, NNEWI ON AUGUST 2014
2 INTRODUCTION PROTOCOL It is indeed a great pleasure to be here today to share ideas and experiences at this Sensitization Workshop with the theme: “OEM Requirements for Automotive Local Components Manufacturing” organised by Centre for Automotive Design and Development (CADD)in conjunction with National Automotive Council(NAC).The Standards Organisation is delighted to present this paper on “ISO Quality System Certification for Automotive Component Manufacturers”.
3 INTRODUCTIONCustomers are key to any business sustainability and without satisfied customers, an organization is in peril!To keep customers satisfied, the organization needs to meet their requirements as well as exceed their expectations. Delighting customers is a slogan organizations should adopt in their day to day basis.The ISO 9001 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes in-order to meet customers’ requirements thereby enhancing their satisfaction.
4 INTRODUCTIONThe topic of discourse is crucial to this sector if you are to be competitive in Nigeria and beyond borders.I therefore wish to congratulate the Organizers for their efforts and initiatives in putting together this forum.I believe that the outcome of the forum will go a long way to have a positive impact in your organizations.
5 ABOUT SON OPERATIONAL BASES Corporate Headquarters in Abuja Standards Organisation of Nigeria (SON) was established by an Enabling Act No. 56 of 1971Sole statutory body that is vested with the responsibility of standardising and regulating the quality of products in Nigeria.OPERATIONAL BASESCorporate Headquarters in AbujaOperational Office in LagosState Offices in 33 states covering 36 states of Nigeria7 laboratories located in Enugu, Kaduna and Lagos
6 ABOUT SONVISIONTo improve life through Standardisation and Quality assurance.MISSIONTo promote consumer confidence and global competitiveness of Nigerian products and services through Standardization and quality assurance.QUALITY POLICYIt is the resolve of Standards Organisation Nigeria to be a reference point in matters of standardisation, quality assurance and related activities and to provide services in these areas in accordance with national and international rules and regulations thus, enhancing economic efficiency, international competitiveness, safe and a sustainable environment for all stakeholders.
7 WHAT WE DOElaboration of Nigerian Industrial standards covering both products and services.1Collaboration with government, non-governmental and multilateral agencies2Monitoring compliance to standards through factory inspection visits.3
8 WHAT WE DOCalibrate measuring equipment to ensure accuracy of measurement of equipment.4Investigate consumer complaints and assist manufacturers in taking corrective action(s).5Carrying out market surveys to identify fake and substandard products and ensure that quality products are put to sale in the markets.6
9 WHAT WE DORegistration Product to have data base of products in the markets for traceability and to identify standards to be developed.7Harmonization of standards with other nations to remove trade barriers and allow for exchange of goods and services.8Certification of Organisations to ISO 9001, 14001, 18001, and to enhance our competitiveness in international market.9
10 WHAT WE DOSON conducts in-house and out door training for business managers on quality, environmental, food safety and Occupational Health and Safety management systems.10Pre-shipment/destination inspections to prevent substandard products from entering the country through SON Conformity Assessment Programme (SONCAP).11Certifying products that meet requirements to standards through Mandatory Conformity Programme (MANCAP) and Nigerian Industrial Standard schemes.12
11 ISO IN BRIEF HEADQUARTERS- GENEVA ESTABLISHED IN 1947 IT IS NON-GOVERNMENTALEQUAL VOTESISO STANDARDS ARE:VOLUNTARYMARKET- DRIVENCONSENSUSWORLDWIDE
12 MANAGEMENT SYSTEMS STANDARDS Currently, SON is certifying companies to the following Management System Standards;ISO Quality Management Systems RequirementsISO Environmental Management SystemsISO Occupational Health And Safety ManagementISO Medical devicesISO Food Safety Management SystemsISO Information Security - still in the pipeline.
13 ISO 9001Today’s workshop is focusing on certification to ISO Quality Management Systems Requirements.ISO 9001 specifies the basic requirements for a quality management system (QMS) that an organization must fulfill to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements.
14 ISO 9001It requires the organization to document and demonstrate a sequence and interaction of processes, conduct internal audits to evaluate processes, determine corrective and preventive action to improve processes, and monitor the processes to ensure there is continual improvement
15 IMPLEMENTING ISO 9001 QUALITY MANAGEMENT SYSTEM Implementation of ISO 9001 affects the entire organization right from the start. If pursued with total dedication, it results in 'cultural transition' to an atmosphere of continuous improvement.The process of implementing ISO 9001 depends on:The sophistication of your existing quality program,The size of your organization,The complexity of your process.ISO 9001 is a generic standard that is applicable all Organization no matter the size.
16 QUALITY MANAGEMENT PRINCIPLES ISO 9001 contains eight quality management principles, upon which to base an efficient, effective and adaptable quality management system (QMS). They are applicable throughout industry, commerce and the service sectors:Customer focusLeadershipInvolvement of peopleProcess approachSystems approachContinual improvementFactual decision makingMutually beneficial supplier relationships
17 QUALITY MANAGEMENT PRINCIPLES Principle 1: Customer focusOrganizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.Related clauses of the standardManagement commitment 5.1Customer focus 5.2Appointment of management representativeDetermination of customer needs and expectation 7.2.1, , 7.2.3Care of customer property 7.5.4Customer satisfaction-8.2.1, 8.4
18 QUALITY MANAGEMENT PRINCIPLES Principle 2: LeadershipLeaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.Related clauses of the standardThe setting of policies and objectives- 5.3, 5.4.1Quality management System PlanningDefining and communicating responsibilities and authorities-5.5.1, 5.5.2Internal communicationManagement review- 5.6Provision of resources covering human & infrastructure- 6.2, 6.3Creating an effective work environment -6.4.Realization of process -7.1
19 QUALITY MANAGEMENT PRINCIPLES Principle 3: Involvement of peoplePeople at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.Related clauses of the standardInternal communication – 5.5.3Meeting customer requirements-5.5.3, 7.2.1, , 7.2.3Participating in management reviews-5.6Participation in design reviews – 7.3.1, 7.3.2, , 7.3.4, 7.3.5, 7.3.6Implementing policies, objectives, defined responsibilities-4.1, 5.3, 5.4.1, 5.5.1Planning of product realization- 7.1
20 QUALITY MANAGEMENT PRINCIPLES Principle 4: Process approachA desired result is achieved more efficiently when activities and related resources are managed as a process.Related clauses of the standardThe identification of processes: 0.2, 4.1Planning of product realization-7.1, 7.2, 7.3, 7.4, 7.5, 7.6,
21 QUALITY MANAGEMENT PRINCIPLES Principle 5: System approach to managementIdentifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.Related clauses of the standardEstablishing, implementing and maintaining the management system 4.1Interconnection, interrelation and sequence of processes – 4.1, 5.0, 6.0, 7.0, 8.0
22 QUALITY MANAGEMENT PRINCIPLES Principle 6: Continual improvementContinual improvement of the organization's overall performance should be a permanent objective of the organization.Related clauses of the standardReviewing documentsReviewing policy and objectives - 5.3, 5.4.1Reviewing processes for improvement- 5.6, 8.2.2, 8.4, 8.5.1, 8.5.2, 8.5.3
23 QUALITY MANAGEMENT PRINCIPLES Principle 7: Factual approach to decision makingEffective decisions are based on the analysis of data and information.Related clauses of the standardMonitoring and Measurement– 8.2, 8.2.1, , 8.2.3, 8.2.4Analysis to obtain facts from informationRecords for documenting the facts 4.2.4Management review-5.6
24 QUALITY MANAGEMENT PRINCIPLES Principle 8: Mutually beneficial supplier relationshipsAn organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.Related clauses of the standardControl of suppliers 7.4.1Evaluation of suppliers 7.4.2Analysis and review of supplier dataAnalysis of data on suppliers-8.4
25 MAIN CLAUSES OF ISO 9001ISO 9001:2008 Standard has five main clauses namely;1. Quality management system- General requirements.2. Management responsibility3. Resource management4. Product realization5. Measurement, analysis and improvement
26 Quality management system Documentation requirements REQUIREMENTS OF ISO 9001Quality management systemGeneral requirements.Documentation requirementsGeneralQuality ManualControl of documentsControl of records.Management responsibilityManagement commitmentCustomer focusQuality policyQuality objectivesQuality management system planningResponsibility, Authority and CommunicationManagement representativeInternal communicationManagement review
27 REQUIREMENTS OF ISO 9001 Provision of resources Resource managementProvision of resourcesHuman resources- competence, training & awarenessInfrastructureWork environmentProduct RealizationPlanning of product realizationCustomer related processesdetermination of requirements related to product,review of requirements related to product,customer communication.
28 REQUIREMENTS OF ISO 9001 control of production and service provision, Design and developmentplanning, inputs, outputs, reviews, verification, validation and change control.Purchasingpurchasing process, purchasing information, verification of purchased productsProduction and service Provisioncontrol of production and service provision,validation of processes for production and service provision, identification & traceability,customer propertypreservation of product.Control of monitoring and measuring equipment
29 REQUIREMENTS OF ISO 9001 Measurement, Analysis and Improvement Monitoring and measurementCustomer satisfactionInternal auditMonitoring and measurement of processesMonitoring and measurement of productControl of nonconforming productAnalysis of dataImprovementContinual improvementCorrective actionPreventive action
30 CERTIFICATIONIs the process by which a party gives a written assurance that a product, service, system, process or material conforms to specific requirements (a standard). It is the second leg supporting the conformity assessment process.There are hundreds of certification bodies around the world. SON is the National certification body for Nigeria.
31 BENEFITS OF ISO 9001 CERTIFICATION 1. Increased EfficiencyCompanies that go through the ISO 9001 Quality Management Standards certification process have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified for QMS, the processes are established and guidelines in place for anyone to follow easily, making training, transitions, and trouble- shooting easier.
32 BENEFITS OF ISO 9001 CERTIFICATION 2. Increased RevenueStudies have shown that ISO QMS certified companies experience increased productivity and improved financial performance.3. Employee MoraleDefined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff.
33 BENEFITS OF ISO 9001 CERTIFICATION 4. International RecognitionThe International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management.5. Factual Approach to Decision MakingThe ISO 9001 QMS standard sets out clear instructions for audits and process reviews that facilitate information gathering and decision making based on the data.
34 BENEFITS OF ISO 9001 CERTIFICATION 6. Supplier RelationshipsMutually beneficial supplier relationships are one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed.
35 BENEFITS OF ISO 9001 CERTIFICATION 7. DocumentationThe ISO QMS standard requires documentation of all processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of non- compliant products or raw materials.8. ConsistencyOne of the foundations of ISO; All processes from research and development, to production, to shipping, are defined, outlined and documented, minimizing room for error. Even the process of making changes to a process is documented, ensuring that changes are well planned and implemented in the best possible way to maximize efficiency.
36 BENEFITS OF ISO 9001 CERTIFICATION 9. Customer SatisfactionClient confidence is gained because of the universal acceptance of the ISO standards. Customer satisfaction is ensured because of the benefits of ISO QMS to company efficiency, consistency and dedication to quality service.10. Improvement ProcessesThe ISO 9001 QMS outlines audit processes, management review and improvement processes based on collected data. Improvements are carefully planned and implemented based on facts, using a system of documentation and analysis, to ensure the best decisions are made for your company.
37 GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS The 15 essential steps are to be followed through in order to implement ISO 9001 quality management system successfully.Step 1: Top management commitmentStep 2: Establish implementation teamStep 3: Start ISO 9000 awareness programsStep 4: Provide TrainingStep 5: Conduct initial status survey (Existing practices)Step 6: Create a documented implementation plan
38 GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS Step 7: Develop quality management system documentation- quality manual, procedures and work instructions.Step 8: Document controlStep 9:Implementation of procedures and work instructions.Step 10: Internal quality auditStep 11: Management reviewStep 12: Change procedures where necessaryStep 13: Conduct successive audits.Step 14:Apply for CertificationStep 15: Continual Improvement
39 CERTIFICATION PROCESS SON works with organisation utilizing a well defined certification process comprising of the following steps;Enquiry on certificationApplication for certification- relevant standard, appraisal and application forms.Training of personnelSubmission of quality manual, six mandatory procedures along with completed Appraisal and Application forms.
40 CERTIFICTAION PROCESS Audit of Intent (Documentation Review) & Pre- assessment (Readiness Audit)Main Assessment (Certification)Taking corrections and corrective actionsCertification decision.Certification and Publicizing certificationMaintaining certification- surveillance (6- monthy)Re-certification (revalidation)- 3 years
41 CONCLUSION ISO 9001 certification is a globally recognized process. The 9001 standard is not a law, not a regulation but it is much worse!!!. It is customer requirements.You are called upon today to take a decision and get your system certified to ISO 9001 in-order to remain globally relevant and enjoy the enormous benefits associated with the certification .SON is there for you when you take the decision.Let me inform you that SON does not only certify systems but has got its QMS certified to ISO 9001.I wish you all the best in your endeavors.
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