2Key facts about Sage Market Global company with over 12,700 employees* Over 6 million customers worldwide*One of the market leaders in the UK, North America, Europe, South Africa, Asia and BrazilFinancesRevenue of £1,376.1** million for FY2013*Organic revenue growth of 4% for 2013 (2012: 2%)*EBITA £375.8m*Market capitalisation of approximately £4 billion*More than 40 acquisitions since 1991CustomersProvide advice to customers through 1.9 million support contracts*Manage around 36,000 customer calls each day*Work with 22,600 reseller partners and more than 40,000* accountants worldwideAn introduction to The Sage Group plc*Data for financial year ending September 2013** Statutory revenue
3How Sage startedAn introduction to The Sage Group plc
4Sage groups themselves into three regional businesses EuropeUK, Ireland, Germany, Switzerland, Poland, Austria, France, Spain, Portugal, Belgium plus a subsidiary in MoroccoOne of the market leaders in the UK, France, Ireland, Spain, Switzerland and Poland7,200 employees*Revenue £776.9 million*EBITA £220.2 million*AmericasUS, Canada and BrazilStrong presence in small business, a market leader in Canada and Brazil3,540 employees*Revenue £448.2 million*EBITA £115.0 million*AAMEASouth Africa, Australia, Singapore, Malaysia, India, Dubai, Botswana, Namibia, Kenya and NigeriaOne of the market leaders in South Africa, Australia and Malaysia2,000 employees*Revenue £151.0 million*EBITA £40.6 million*An introduction to The Sage Group plc* Data for financial year ending September 2013
5Financial performance fiscal years 2006-2013 *Statutory revenue;An introduction to The Sage Group plc
6Sage is the 3rd largest ERP solution provider to businesses worldwide Market leadershipSage is the 3rd largest ERP solution provider to businesses worldwideSAP 24.6%OTHERS 47%ORACLE 12.8%INFOR 6.2%Source: Gartner, ERP Software Market Share Top 10. Published March 2013.MICROSOFT 4.6%An introduction to The Sage Group plc
7Across every industry vertical imaginable Sage CRMOver 15,000 CustomersIn 70 CountriesAcross every industry vertical imaginable
8Accelerate your business success with Sage CRM - an affordable, adaptable and easy to use CRM solution.sagecrm.com
9Sage CRM A leading solution for sales organizations “Sage CRM has strong SFA functionality, an intuitive UI and affordable pricing.”Gartner 2014“SMB sales organizations will find Sage CRM to be a sound choice with broad functionality and low cost.”Gartner 2013Source: Gartner Magic Quadrant for Sales Force Automation,Robert DeSisto. Published July 2013 and July 2014
10Champions: Value Award: Trend Setter Award: Info-Tech Insight 1. Lack of social creates a “ripple” effect hurting vendors’ commodity features.In 2013, Info-Tech expects vendors to incorporate social capabilities into their commodity sales, marketing, and service management features. Some social capabilities are still unavailable from certain vendors or they require third-party add-ons. Organizations may need to acquire these capabilities elsewhere.Mobile is improving, but employee-to-employee collaboration remains weak.2012 marked an improvement in mobile tools; SMBs with high collaboration needs should consider third-party solutions.SaaS is the norm, not the exception.The majority of small enterprise CRM vendors profiled by Info-Tech offer hosted deployment models, and some forego the on-premise deployment altogether.Info-Tech InsightInfo-Tech evaluated seven competitors in the small enterprise CRM market, including the following notable performers:Champions:Sage CRM offers a host of deployment options, a modernized UI that provides a true mobile experience, and some social functionality that differentiates the product from competitors.Salesforce.com provides the most comprehensive feature set with three of its popular products: Sales Cloud, Service Cloud, and Marketing Cloud.Value Award:Sage CRM has the lowest TCO on the market and offers the most bang-for-the-buck, including a comprehensive feature set, usability, and architecture.Trend Setter Award:SugarCRM ships with an innovative forecasting engine that allows sales agents to predict the most effective strategy for meeting quotas by trying various “what if” scenarios.
11Sage CRM Quick SummarySage CRM is a powerful, flexible and intuitive CRM solution.It easily adapts to the unique needs your organization.A contemporary user experience and intuitive designCan enhance your customer relationships by giving you access to all customer information at all times.New screens can be added as required (Builder).Workflows can be added to manage processes.
12Supporting management with valuable business insight Gain insight into key performance indicators so you can determine how effective your efforts are and what corrective action needs to be taken.Quickly assess how healthy your teams workloads for performance analysis.Use this information to quickly create visual reports, for at-a-glance assessments, business insight and informed decision-making.
13Cloud or On-premise Deployment The flexibility you get with Sage CRM extends to your deployment optionsCloudOn-premise…it’s your choice.
14Adapt Sage CRM to suit the unique needs of your organization sagecrm.com
15Control your Processes Market leading Workflow engine Sage CRM’s industry leading ‘Workflow Engine’ allows you to set defined controls for how information progresses through your different departments.
17Control your Processes Market leading Workflow engine
18Extend out the application quickly and easily Using Builder sagecrm.com
19Sage CRM Builder Adapt Sage CRM for your business Sage CRM Builder is intuitiveSage CRM Builder is accessibleSage CRM Builder is powerfulWe created a drag and drop interface for Sage CRM Builder making it our most intuitive tool to date. You and your team can:Create custom business modules in just six simple stepsUpload important business data to Sage CRMAnything you create with Sage CRM Builder is accessible online, through the cloud. You and your team can:Act on information stored within Sage CRM with your desktop, tablet or mobile deviceUse your custom business modules in the office or on the roadSage CRM Builder provides powerful reporting tools for making smarter business decisions. You and your team can:Gain business insight by reporting on the details of what you createMake business decisions faster using at-a-glance reporting tools
20Sage CRM Builder Adapt Sage CRM for your business
21Sage CRM Builder Adapt Sage CRM for your business
23Sage CRM Cloud Custom Integrations – Today Sage CRM Cloud has two key API’s that can be used to integrate external applications with a Sage CRM Cloud account.Sage CRM Cloud External API’s:SDATA API This is a REST based API which provides read-only access to data in a CRM account.Web Services API This is a SOAP based API which provides CRUD access to data in a CRM account.Resources:Web Services Developer Guide: https://community.sagecrm.com/user_community/m/cloud_documentation/27397.aspxSData:
25Next Wave Integration – External API SDATA RESTjsonFull CRUD on all entitiesImplemented for SE post R2Application Services and functionsWorkflow
26Future: Integrated SCRM Sage CRM syncs data from/to Sage Data Clouds (Hermes, Pegasus)Sage CRM integrated with provisioning/user management endpointsNative SCRM apps talking to Sage Data Clouds directlyHTML5 consumers show SCRM UISData generic/ specific consumers talk to Sage CRM via APIClient side Vector Clock synchronisation engines (e.g. Sage50) exchange dataSCRM app integrations one/two ways – Exchange, Social, eMarketing
27Empower your support teams to be more productive and efficient sagecrm.com
28Deliver exceptional customer service Key features ServicesCase ManagementEscalation and notification alertsKnowledge base ManagementWorkflow approval processCustomer Service DashboardDetailed analysis on call volumes and case resolutionTraffic light monitoringStaff performance monitoringReporting
29Leverage the power of social media and mobile CRM to further grow your business sagecrm.com
30Unlock new possibilities with Social CRM Sage CRM integrates with key social media applications such as Facebook, Twitter and LinkedIn. Now you can engage with prospects and customers collaboratively and generate leads, foster loyalty and increase revenues.
31Social CRM Sage CRM for LinkedIn Research prospects and connect with customers from within Sage CRM.Sage CRM for TwitterView and manage Twitter feeds directly from within Sage CRMUpdate your company Twitter feed and track your brand or company mentions, all from within Sage CRM.Sage CRM for FacebookGain instant information about customers and prospects by associating Facebook profiles with prospect accounts for more detailed information
32Sage CRM Business Collaboration Powered by Yammer Drive employee productivity and knowledge exchange with social-style collaboration powered by Yammer.Increase employee engagementFacilitate peer-to-peer learningDrive productivity through collaborationCollaborate across teams
33What our customers and key industry analysts say about Sage CRM sagecrm.com
34What the analysts say“SMB sales organizations will find Sage CRM to be a sound choice with broad functionality and low cost.”Source: Gartner Magic Quadrant for Sales Force Automation July 2014“In analyzing the experience of customers, Nucleus has found that the competitive price point, ease of configuration, and relatively seamless integration with Microsoft Outlook are key reasons why customers choose Sage over competitors”Source: Nucleus Research, Technology Value Matrix, September 2013"Sage CRM has the lowest TCO on the market and offers the most bang-for-the-buck, including a comprehensive feature set, usability, and architecture."Source: Info-Tech Research Group CRM Suites for Small Enterprises vendor evaluations 2013“Overall, there is little to argue about Sage CRM's applicability in the target market (SMB). “Sage CRM's feature set and roadmap align well with contemporary CRM requirements, such as social and SaaS.”Source: Ovum Decision Matrix, July 2013
35What… Our customers say “60 percent efficiency gains have been achieved across the entire business” Ayda Hornak, Infrastructure and Innovation Manager, Waivestar Group“We have, in the first three months of this fiscal year, achieved 60 pecent of the prior year’s sales”Larry Leeds, CPA, Gibson Teldata“The software can take some credit for an 8 per cent improvement in customer satisfaction ratings as well as revenue growth”Chakri Wicharn, Information Manager, Fuji Xerox, Thailand“Over the last four years our company’s revenue has grown about 60 percent and we would not have been able to do that without Sage CRM”Karen Zfaty, Director, Marketing Info Systems, PARS
36Just some of our… customers AutomotiveTechnology/ SoftwareServices/ RetailMembership OrganizationsHealth/Sport/Leisure
37Used by over 15,000 companies in 70 countries worldwide