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July 2014 Principal Directorate Quality Management MAKING COMPLAINTS AT THE EPO.

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Presentation on theme: "July 2014 Principal Directorate Quality Management MAKING COMPLAINTS AT THE EPO."— Presentation transcript:

1 July 2014 Principal Directorate Quality Management MAKING COMPLAINTS AT THE EPO

2 European Patent Office 2 Making a complaint is not filing an appeal under Article 106 EPC

3 European Patent Office 3 file-specific procedural issue software/online services other Making a complaint is not filing an appeal under Article 106 EPC

4 European Patent Office Help us −to make our complaint handling procedure more transparent and efficient −to treat external complaints in a harmonised manner −to meet user expectation of a comprehensive and timely reply, or/and of an action taken by the operational department −to improve the quality of our services by identifying the need for corrective and/or preventive actions by making your complaint online via or please visit our website at to check for updateswww.epo.org

5 European Patent Office Thank you for your attention


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