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Welcome to Tuality Healthcare!. How Tuality Hires Like Their Business Depends On It Lucy Tanner Kronos Talent Management.

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Presentation on theme: "Welcome to Tuality Healthcare!. How Tuality Hires Like Their Business Depends On It Lucy Tanner Kronos Talent Management."— Presentation transcript:

1 Welcome to Tuality Healthcare!

2 How Tuality Hires Like Their Business Depends On It Lucy Tanner Kronos Talent Management

3 Who is Tuality Healthcare? Tuality Healthcare is a hospital-based, not-for- profit, independent, community-governed healthcare system made up ofTuality Healthcare is a hospital-based, not-for- profit, independent, community-governed healthcare system made up of –Tuality Community Hospital –Tuality Forest Grove Hospital –Outpatient, specialty, health education, and other services 1200 employees1200 employees

4 Who is Kronos Talent Management? Kronos purchased local company Unicru in 2006Kronos purchased local company Unicru in 2006 Unicru was the leader in hourly sourcing, selection, and hiringUnicru was the leader in hourly sourcing, selection, and hiring Expanded to include a solution for health care in 2005Expanded to include a solution for health care in 2005 Have processed over 60,000,000 applicants and over 3,000,000 hiresHave processed over 60,000,000 applicants and over 3,000,000 hires

5 A Proven Blend of Science & Technology Science Process Technology Have Done Want to Do Right Fit 60,000,000 Applicants 35,000 Locations 3,000,000 Hires Can Do

6 Improving Hiring Quality: embedded science helps select in the right candidates Showing Commitment to the Work Team and Organization On the Job Behaviors Maintaining a Safe Work Environment Managing Time Effectively Providing Sensitive Customer Service Communicating Effectively + Conscientiousness + Empathy + Flexibility + Compliance + Initiative + Team Orientation + Conscientiousness + Empathy + Flexibility + Compliance + Initiative + Team Orientation Personality Traits Lower labor cost Better attendance Decreased turnover Greater productivity Fewer accidents & injuries Improved resident satisfaction Friendlier service Better team work Business Outcomes

7 Sharing Inaccurate or Inappropriate Information Ignoring Safety Policies Having a Negative Attitude about the Work Team and Organization Having Poor Time Management Showing Lack of Concern for Customers On the Job Behaviors - Impulsiveness - Negative Affectivity - Selfishness - Carelessness - Irresponsibility - Lack of Focus - Impulsiveness - Negative Affectivity - Selfishness - Carelessness - Irresponsibility - Lack of Focus Personality Traits Greater labor cost More frequent absenteeism Increased turnover Increased work errors Higher accident and injury costs Decreased resident satisfaction Productivity losses Decreased team morale Business Outcomes Improving Hiring Quality: embedded science helps select out the wrong candidates

8 Impetus for Change in Attraction and Selection Process TurnoverTurnover –Improved, more efficient employee selection practices to boost employee retention – retention is critical to business success Difficulty sourcing quality employeesDifficulty sourcing quality employees –Implementation of online application allows a wider sourcing net to be cast. Online applicants usually are of higher quality than walk-ins Shortage of health care workersShortage of health care workers –Employees selected for behavioral traits, (empathy, team orientation, rule following, etc.), not just skills, lead to higher patient satisfaction and positive business results – the right person for the job Manual hiring processManual hiring process –Reduced administrative burden by eliminating a manual selection process– hiring managers being taken away from managing staff and caring for patients No standard hiring steps across departmentsNo standard hiring steps across departments –Gain consistency and compliance by automating the hiring steps including background, OIG, and drug checks – lack of standard process leads to compliance issues

9 Improvements Tuality had an average of 11.9 applicants to choose from for every hire madeTuality had an average of 11.9 applicants to choose from for every hire made Referral source information was captured and revealed that 32% of hires came from employee referralsReferral source information was captured and revealed that 32% of hires came from employee referrals 54% of applicants found Tuality via the internet54% of applicants found Tuality via the internet Tuality hiring managers chose green applicants 75% of the timeTuality hiring managers chose green applicants 75% of the time

10 The Deployment Process Tuality was chosen as a design partner for the health care verticalTuality was chosen as a design partner for the health care vertical Implementation time was 90 days and involved an administrative team and recruitment/retention task forceImplementation time was 90 days and involved an administrative team and recruitment/retention task force System training was 4 hoursSystem training was 4 hours Assisted in creating and validating the Frontline Healthcare Assessment and health care specific job qualification questionsAssisted in creating and validating the Frontline Healthcare Assessment and health care specific job qualification questions Company specific behavioral-based interview guide and training includedCompany specific behavioral-based interview guide and training included

11 How Tuality Uses the System Applicants apply onlineApplicants apply online Hiring managers review applicant information and select the best applicantsHiring managers review applicant information and select the best applicants Hiring Managers Desktop is used to move applicants through the hiring steps-shared process between hiring managers and recruitersHiring Managers Desktop is used to move applicants through the hiring steps-shared process between hiring managers and recruiters Pre-populated new hire packets are printed out from the system for each new hirePre-populated new hire packets are printed out from the system for each new hire

12 Applications & Candidates Unicru Service Partners Background Checks Drug Checks Tax Credit Services How We Do It: The Workforce Acquisition Flow Hiring Managers Desktop Field Hiring Manager Onsite Devices In the Facilities Your Web Site Career Section Job Applicants Back Office Apps New Hire Forms Service Partners Background Checks Drug Checks Tax Credit Services Devices at your site

13 Solution Demonstration :

14 Grocery & Drug Dining Hospitality Health Care Retail

15 Lucy Tanner Regional Sales Manager-Health Care Kronos Talent Management Division e-mail: ltanner@kronos.com ltanner@kronos.com office: (503) 596-3111 mobile: (503) 705-6089 fax: (503) 596-3269


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