2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model
2. Identify Listen to your coworkers, Identify pain points, Document and Prioritize your conversations
Identify Do not create something and assume that it will provide value
Listen and Identify 1. Ask the right questions 2. Listen for problems and delve in deeper 3. DO NOT think about a solution
Listen and Identify: Bad Questions 1. “What can SharePoint do for you?” 2. “How can we make your job easier?” 3. “Would an approval workflow help you?”
Listen and Identify: Good Questions 1. “Tell me about a typical day.” 2. “What tasks take you the longest?” 3. “What tasks are most frustrating to you?” 4. “Tell me about the last significant issue you faced.”
Document and Prioritize 1. Document the problems you discovered 2. Take a guess at impact 3. Once again – DO NOT SOLUTION
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