Presentation on theme: "Operational Research at British Airways"— Presentation transcript:
1 Operational Research at British Airways Stefan JacksonSusannah MartinOperational Research ConsultantsHello & welcome
2 Introduction Objective Help you to understand what it is like to work in OR at BAAgendaBA & its OR departmentThe perspective of a new joiner
3 My background Warwick University BA since 2000 BSc MORSE (1996-1999) MSc MSOR ( )BA since 2000
4 British Airways One of the world’s longest established airlines Industry-leaderLast year, BA had> 36 million passengersTurnover >£7,500m47,000 staff employedBritish Airways’ worldwide route network covers some 341 destinations in 106 countries
5 BA’s daily Operation is huge Our current LHR operation is very constrained. We will move to a new Terminal T5 in 2008.
6 BA organisation Willie Walsh CEO Commercial Planning Commercial Customer Service and OpsInvestments and AlliancesFinanceIMGeneral CounselPeople Department
7 OR provides consultancy right across BA Willie WalshCEOCommercial PlanningCommercialCustomer Service and OpsInvestments and AlliancesFinanceYieldE2E SchedulingIMOR ProjectsGeneral CounselORPeople Department
8 Range of different roles Flexible resourcing Working in OR50 peopleRange of different rolesFlexible resourcing
9 My background Nottingham University Warwick University BSc Mathematics with Statistics ( )Warwick UniversityMSc MSOR ( )Joined BA 6 months ago
10 A typical day in OR at BA Each day is different Likely to include: Project workClient meetingsOR meetingsPlanning and communication
11 Network planning & scheduling OR projects Forecasting Competitor Growth3 month MSc summer projectForecasting where competitors will put their planes over the next 15 yearsImproving punctualityCalculating the optimum time to give an aircraft between flightsEstimating numbers of transfer passengers for Terminal 5To help with staffing decisions in the new terminal
12 In our department we use various OR techniques ForecastingProblemStructuringStatisticalAnalysisOptimisationSpreadsheetModellingSimulation
13 But some things are different compared with uni Problem structuringWho should you talk to ?Data is not always available“We need the answer yesterday please …”Don’t always believe what you seePolitics within the organisation
14 Fun and Varied Environment Working in OR at BAFriendly and helpful peopleAwaydays and socialsClubs and societies to joinModern offices – lots of facilitiesFlightsLine roles++FlightsFlightsFun and Varied EnvironmentFlightsFlexi-time
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