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1 Tom OConnor Senior Manager, IHR October 4, 2010 Difficult Locations The Forum For Expatriate Management The Global Mobility And Global Leadership Summit New York Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company. 11
2 Learning Objectives Describe the profiles of two Raytheon difficult locations International human resource (IHR) challenges in managing expatriates in difficult locations Strategy and solutions for supporting expatriates in in difficult locations Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
3 About Raytheon Raytheon: Aspiring to be the most admired defense and aerospace systems supplier through world-class people and technology Technology and innovation leader specializing in defense, homeland security and other government markets throughout the world History of innovation spanning 88 years 75,000 employees worldwide $25.1 billion in 2009 sales Customers in more than 70 nations Offices in 18 countries Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
4 Expatriate Demographics Group I Afghanistan (79) Algeria (1) Iraq (111) Israel (32) Kuwait (31) Lebanon (1) Other Antarctica (246) Group II Azerbaijan (8) Bahrain (3) Egypt (32) Greece (1) India (2) Russia (15) Serbia (1) Turkey (1) UAE (51) Numbers 1,514 expatriates 42 countries 6 continents Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
5 Profiles of Two Raytheon Difficult Locations Bagram, Afghanistan 200-man tents; dry-heat sauna Double bunk beds 18 apart; lower is best for privacy and to hang clothes to dry Different cultures have different habits; padlocks Laundry every 6 days 90 / 20 degrees; dust bowl Land mine fields (RU-Afghan War) Disney Boulevard (main road) Book light, flashlight, chair, wrist- watch alarm, cord/rope Don t drink the water 7-day operation McMurdo Station, Antarctica 1959 - US Antarctic Research Program (science-related projects) Labs, construction, medical clearance, maintenance, transport 3,000 participants; 80% summer, 20% winter; 66% male, 34% female; 6% minorities Rigorous medical and dental exams (25% failure rate); psych. testing Extreme cold weather clothing and emergency contacts -5 / -94 degrees; very dry Sunglasses/goggles (snow-blindness) 6-day operation Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
6 IHR Challenges in Managing Expatriates in Difficult Locations Sourcing, recruitment, selection, and placement Time zone, distance, remoteness Extreme conditions 24/7/365 – Weather – Security Medical attention; emergency evacuation Lack of personal and professional connectivity – Mail – Finances – Internet – Home office, management, and colleagues Training, career development Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
7 Strategy and Solutions for Supporting Expatriates in Difficult Locations Well written job descriptions Program and location guides Psychological testing, candidate assessment Comprehensive, easily retained pre-deployment orientation Assignment location induction Mentor / buddy Alternative policy and package types; flexibility Varied communication – Personal e-mail – CDs Debrief; lessons learned – Establish and implement process improvements and best practices Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
8 Contact Details Tom OConnor 880 Technology Park Drive Billerica, MA 01821 Phone: (978) 436-6079 E-mail: email@example.com Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
9 Questions Copyright © 2010 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a registered trademark of Raytheon Company.
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