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Analyst Meet August 27, 2002 Living up to the promise © 2002 Infosys Technologies Limited Challenges in the Asian market V. Sriram
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Agenda IT Services Market in Asia Pacific Infosys in Asia Pacific today – A Snapshot Key Characteristics of the region Infosys in Japan, Australia, Singapore and HongKong
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited A Snapshot of IT Services Market - Asia Pacific Vs. Worldwide Source: Gartner Dataquest July 2002
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Asia Pacific IT Services Market size forecast by Country (in Billion US $) Total 93.1 b0 Total 96.4 b Total b Total b Total b Source: Gartner Dataquest July 2002
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Japan: Tokyo Australia: Melbourne Sydney Hong Kong Singapore Infosys in Asia Pacific Today - Snapshot Total Revenues / Head Count / Offices ~7 % of company revenues 5 offices (excluding offices in India) Approximately 900 employees working for APAC Clients Coverage From Japan - Japan and Korea From Hong Kong - Hong Kong, Taiwan and China From Singapore - ASEAN countries From Australia - Australia and New Zealand Year of start for offices Japan 1997 Australia 1999 Hong Kong 1999 Singapore 2000
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Infosys APAC has grown rapidly in the past 2 years through new account acquisition….. 28 clients in FY
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Infosys APAC Revenue Split for
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Verticals and service footprint Verticals Manufacturing Financial Services Telecom Services IT strategy and effectiveness Large Scale reengineering including platform conversion Package implementation
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited APAC – Key Characteristics Diverse Markets Challenges include diversity of language, culture, business practices Outsourcing as a concept slowly getting accepted In most countries (except Japan) no credible mid size Consulting/ SI company Need for skills in latest technology areas acute Infosys in APAC has traditionally grown at twice the company growth rate 90% of clients are Global 1000 companies Long term client relationships Have built local capability to deliver in markets like Japan
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Japan IT Services Market Size and Forecast Worlds Second largest economy, Japan accounted for 12% of the worldwide IT services market in CAGR will be 4.1% through 2005 Japanese IT services market was forecast at $64.8 billion in 2001, growing to $83 billion in Companies in Fortune 500 (July 2002) Japan – Salient Features Source: Gartner Dataquest July 2002
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Infosys in Japan Key Initiatives / Achievement Marketing Office setup in Japan in % of Infy APAC revenue from Japan(FY 02) 6 Fortune 500 clients started since the inception of the branch in-spite of a sluggish economy Sales, Marketing,HR & Support teams include Japanese nationals Japanese - English technical hires, Dedicated translation team Challenges Language Proficiency, Culture Slow Decision Intense pressure on prices Highly cost and quality conscious market Hiring of locals and other Japanese - English enabled Technicals Short cycle projects with evolving requirements Aggressive schedules in almost every project
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Australia – Salient Features Australia will remain the largest IT Services country in Asia Pacific after Japan, It will grow up to 16.7 b US $ by 2005 (Gartner Dataquest July 2002); Australia accounted for 11.8% of the Asia Pacific IT services market in 2001 Restructuring of industries such as utilities and telecommunications is generating demand for consulting leading to integration projects 6 Companies in Fortune 500 (July 2002) Source: Gartner Dataquest June 2002
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Infosys in Australia Key Initiatives / Achievement Marketing Office setup in 1999 Infy getting established in Australia 13% of Infy APAC revenue from Australia (FY 02) Continuous hiring of Australian nationals for Sales and Delivery High end positioning Lot of consulting/ trouble shooting work Infosys as a Thought Leader in Australia Accounts like Telstra/ Vodafone/ Suncorp Metway/Swiss Re Challenges Establish credibility of Global Delivery Model Create Infosys Brand Equity
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Singapore and Hong Kong IT Services Market size Forecast (in US $) Hong Kong Singapore Source: Gartner Dataquest June 2002
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited Infosys in ASEAN Region Market Manufacturing, Financial and Telecommunications markets are strong and their expansion in IT is a main business driver for Software support services Govts push into ebusiness and developing SMB segment is driving the IT services market in Singapore and Hong Kong Fragmented market; Cultural linguistic diversity Key Initiatives / Achievement Marketing Office setup in Hong Kong in 1999 and in Singapore in 2000 Global strategic partnerships for large Asian companies Marketing to tap into the influencing positions of Head Quarters Challenges Low brand of Indian Companies Cheaper alternative (but unproven) location like China
Analyst Meet August 27, 2002 © 2002 Infosys Technologies Limited How do we cope with these challenges ? Increase local content Invest in linguistic capability Customise solution / delivery process to meet local requirements Alliances specific to markets Focus on business development activities (Services/Verticals)
Analyst Meet August 27, 2002 Living up to the promise © 2002 Infosys Technologies Limited Thank You
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