2COUNSELING IN THE 21st Century LEADERSHIP DOCTRINE
3ValuesThe Army’s values of Loyalty, Duty, & Selfless Service requires us to counsel.The Army’s values of Honor, Integrity, & Personal Courage requires us to give straightforward Feedback
4ValuesThe Army’s value of Respect requires us to find the best way to communicate that feedback.
5Leadership Doctrine; FM 22-100 1995- Nov 1999 Appendix “C” Developmental Counseling(Supersedes FM )
6Current Counseling Requirements Local Command Directives & Policies (Not Standardized) Monthly Performance Oriented AR , AR 600-9, AR Separations Overweight “Not Recommended” for Promotion AR NCOER Quarterly Performance Counseling
7Counseling Perceptions From The Field Why did we change?Counseling Perceptions From The FieldCounseling is perceived as negative; normally associated with an evaluation requirement, problem, or poor performanceDocumenting counseling is bad news - writing things down is perceived as negativeCurrent counseling technique:One way/directive (I talk, you listen), does not result in a concrete action planPast performance
8Developmental Counseling The purpose of counseling is:To develop subordinates to achieve personal, professional development and organizational goals and to prepare them for increased responsibilities.
9Counsel WEBSTER II’s definition: FM 22-100’s definition: An exchange of opinions and ideas in order to reach a decision: “Consultant”Advice or guidance; solicited from a knowledgeable or experienced personA deliberate plan of action, to press the adoption of; RecommendFM ’s definition:Subordinate-centered communication which leads to the achievement of individual and unit goals.
10Where are we now ?1. New Doctrine; FM published and released 1 November 1999.2. Institutional Training; Started throughout NCOES, WOC, OBC & OAC.3. Quality versus Quantity; Proposal for quarterly Professional/Performance Growth Counseling AR4. Support to the field:a. Developmental counseling Videob. Counseling WEB Library (www.counseling.army.mil)
11Developmental Counseling FM 22-100, Appendix C The Leader’s ResponsibilitiesThe Leader as a CounselorLeader Counseling SkillsThe Leader’s LimitationsTypes of Developmental CounselingApproaches to CounselingCounseling TechniquesThe Counseling ProcessThe Developmental Counseling Form
12TYPES OF COUNSELING Event-Oriented: - Specific instances of superior or substandardperformance Reception and integration counseling- Crisis counseling- Referral counseling- Promotion counseling- Separation counselingPerformance/Professional Growth:- What does this counseling session address?- Near Term: Quarterly- Long Term: 1-5 years (career map)- What is the purpose or endstate of this session?- Pathway to Success = Plan of Action
13Developmental Counseling Process Identify the need for counseling: event driven or performance/professional growth counselingPrepare for counseling: select a suitable place, schedule the time, notify the subordinate well in advance, organize information, outline the counseling session components, plan your counseling strategy, and establish the right atmosphere.Conduct counseling: open the session, discussing the issues, developing the plan of action, and recording and closing the session.Follow up: providing the teaching, coaching, and mentoring needed.
15Plan of Action: (Outlines actions that the subordinate will do after the counseling session to reach the agreed upon goal(s). The actions must be specific enough to modify or maintain the subordinate’s behavior and include a specific time line for implementation and assessment (Part IV below):
16Leader Responsibilities: (Leader’s responsibilities in implementing the plan of action):
17Assessment: (Did the plan of action achieve the desired results Assessment: (Did the plan of action achieve the desired results? This section is completed by both the leader and the individual counseled and provides useful information for follow-up counseling):
18Summary of the Developmental Counseling Process Identify the need for counselingPrepare for counselingConduct counselingFollow up
19Quality versus Quantity Chapter 2Responsibilitiesa. All Commanders will ensure soldiers receive Professional Growth Counseling quarterly (AC) semiannual (RC). Leaders of soldiers in the rank of Private to Specialist will conduct this counseling using DA Form 4856 as explained in FM Noncommissioned Officers (CPL and above) will be conducted IAW AR ,NCOER. Face to face developmental counseling between the leader and the soldier is accomplished in order to improve performance and professionally develop the soldier. It is the process where subordinate centered communication produces a plan of action. Soldiers then follow these plans of actions in order to achieve individual and organizational goals.
20Support to the Field Current Developmental Counseling Video was released 15 July 2000 as part of a Chain Teaching Packet with Army Leadership.* Supports Unit’s NCODP & OPD programs. Counseling WEB Library: (www.counseling.army.mil)
37Support to the Field Current Developmental Counseling Video was released 15 July 2000 as part of a Chain Teaching Packet with Army Leadership.* Supports Unit’s NCODP & OPD programs. Counseling WEB Library: (www.counseling.army.mil)Future WEB Libraries: To support; Leader’s Book, NCODP, Sergeants’ Time
38AR 635-200 Separation Requirements 1. AR , para 1-18b: Prior to initiating a separation action on a soldier for bad conduct or poor performance that soldier will be counseled by a responsible person about his or her deficiencies at least once before initiating separation action.2. The soldier’s counseling or personnel records must establish that the soldier was afforded a reasonable opportunity to overcome the deficiencies.3. Counseling will be conducted per paragraph 17-3 and must include:a. Reason for counseling b. That separation action may be initiated if the behavior continues c. The type of discharge that could result from the possible separation action and the effect of each type.4. AR , para 17-3: The counseling instructions will include a comprehensive explanation of the following:a. The types of discharge certificates. b. The basis for issuance of each type of certificate c. The possible effects of the various certificates on reenlistment, civilian employment, veterans’ benefits, and related matters d. The unlikelihood that the soldier will be successful in any attempt to have the character of his or her service changed.
39CENTER FOR ARMY LEADERSHIP Web Sites:www-cgsc.army.mil/eldnQUESTIONS?