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STATISTICS OF POLAND " Questions to the Central Statistical Office " The simple FAQ service versus a discussion web forum.

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Presentation on theme: "STATISTICS OF POLAND " Questions to the Central Statistical Office " The simple FAQ service versus a discussion web forum."— Presentation transcript:

1 STATISTICS OF POLAND " Questions to the Central Statistical Office " The simple FAQ service versus a discussion web forum.

2 Forum - Pros & Cons There are 2 models of knowledge in the computer mediated communication:  traditional - expert model  new - collective wisdom model – "wisdom of crowds" (example: Internet discussion forum)

3 Forum - Pros & Cons Potential advantages of forum are obvious:  Huge number of information recipients.  E-interaction encourages people to discussion.  Communication is egalitarian - many people can talk almost synchronously.  Geographic and transport limitations disappear.  Form of statistical e-learning.  Efficient way of statistics popularization ("buzz marketing" is very fashionable).

4 Forum - Pros & Cons Potential advantages of forum are obvious:  Improvement of information exchange between the CSO and its customers.  Forum makes the knowledge synthesis of all users ("collective intelligence" or "connected intelligence").  Cooperation with users helps with improving statistical products according to expectations ("customer made" is today’s megatrend).  Naive questions frequently help create better solutions.  Way of building a net community around statistical institution.

5 Forum - Pros & Cons Forum problems:  Forum usually concerns a main topic or one reality aspect (equal treatment of all statistical topics is important in dissemination).  Mass information can deteriorate the quality of service (content must be clear also for less advanced users).  Lack of consensus or lack of conclusion in discussion process.  Users expect immediate reaction for their questions or requests – otherwise the forum is lifeless.

6 Forum - Pros & Cons Forum problems:  Possible danger of groupthink syndrome (self-censorship of forum members, lack of cricticism etc.) – or contrary:  Intentional publishing of controversional or absurd statements by users who tend to a conscious provocation ("the trolls" in web slang).  Possible conflicts blocking the debate.  Possible information redundancy as the result of information noise (worse communication efficiency).  Rapid spread of mistakes or false interpretations among the forum members.

7 Forum - Pros & Cons Forum problems:  Each web forum needs the "Gurus" - also called "the Angels" or "the Evangelists" - who are considered as the respectable experts and can maintain the debate.  Expert can rapidly lose Guru’s position since statistics is hugely extensive domain and some mistake is always possible.

8 Conclusions:  The simple FAQ service is stabler as dissemination tool at the current stage.  A web forum should be taken into account as the future challenge.  A single-topic discussion forum is planned to be created as an additional information and promotion medium for the next National Census in Poland.

9 CSO WEB PORTAL The FAQ Service

10 QUESTIONS TO CSO Questions & Orders Questions to CSO

11 ASKING QUESTIONS USER’S INTERFACE

12 ASKING QUESTIONS (USER’S INTERFACE) User’s address User’s question Send

13 ASKING QUESTIONS USER’S INTERFACE: Please follow the animation …

14 ASKING QUESTIONS (USER’S INTERFACE) Questions – Input Queue

15 ANSWERING QUESTIONS MODERATOR’S INTERFACE & ROLE

16 MODERATOR’S WEB CONSOLE Questions and FAQ Service Show the questions FAQ Service Administration Panel

17 ANSWERING QUESTIONS There are 3 OPTIONS in the moderator’s web application.

18 ANSWERING QUESTIONS OPTION 1 - CONDITIONS:  The question is worth adding to FAQ web list.  The moderator can answer on his/her own (since the issue is typical).

19 MODERATOR’S INTERFACE (WEB APPLICATION – OPTION 1) The question will be added to FAQ web list. The moderator is answering on his/her own. Add question to FAQ list: YesNo Forward to Dissemination Department SendCancel Question: Answer *: User: Answer the question * - answer is mandatory

20 ANSWERING QUESTIONS OPTION 1: Please follow the animation …

21 OPTION 1: MODERATOR’S INTERFACE Questions (Output Queue) FAQ WEB LIST Frequently asked question ! ANSWER

22 FAQ WEB LIST

23 Question link

24 FAQ WEB LIST Question & Answer Questions are removed manually.

25 ANSWERING QUESTIONS OPTION 2 - CONDITIONS:  The question is not worth adding to FAQ list.  The moderator can answer on his/her own (the issue is not too complex).

26 MODERATOR’S INTERFACE (WEB APPLICATION – OPTION 2) The question will not be added to FAQ list. The moderator is answering on his/her own. Add question to FAQ list: Yes No Forward to Dissemination Department SendCancel Question: Answer *: User: Answer the question * - answer is mandatory

27 ANSWERING QUESTIONS OPTION 2: Please follow the animation …

28 OPTION 2: MODERATOR’S INTERFACE Questions (Output Queue) Just a question … ANSWER

29 ANSWERING QUESTIONS OPTION 3 - CONDITIONS:  The question is not typical (too complex, strange or wrongly directed).  The moderator is not able to answer on his/her own.

30 MODERATOR’S INTERFACE (WEB APPLICATION – OPTION 3) The moderator is forwarding this question to CSO Dissemination Department. Add question to FAQ list: YesNoForward to Dissemination Department SendCancel Question: Answer *: User: Answer the question - answer is mandatory Your question has been for

31 ANSWERING QUESTIONS OPTION 3: Please follow the animation …

32 OPTION 3: MODERATOR’S INTERFACE Questions (Output Queue) Complex question … CSO Dissemination Department ANSWER WAIT PLEASE Experts Enigmatic question … Wrongly directed question … OR

33 ANSWERING QUESTIONS Examples of wrongly directed questions:  "Please help me find out something more about my ancestor who migrated to Poland from the lands of today’s Ukraine. His surname was …"  "How many people have Makowski surname in Poland? I need this information for my book … " The CSO Information Department experts always try to give at least a useful clue …

34 ANSWERING QUESTIONS Daily about 20 questions are received.  Each question is removed automatically from the system just after sending the with reply.  Storage in a system database does not make sense because questions are too numerous.  Questions and answers listed in the FAQ web service are removed manually.

35 The End Thank you for attention


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