1. VoiceOverIP Patrick Johnson

2. www.inline.com VoIP Solutions We need VoIP integrated into our system, what do you need to know to give me a quote?

3. www.inline.com Research and Development1 VoiceOverIP VoiceOverIP Solutions2 InLine and VoIP3 Conclusion4 Questions and Answers5

4. www.inline.com Research and DevelopmentImplementationVoice Network Cabling Hosting & Co-Location Support Video Surveillance Wireless CLEC ISP Application Development

5. www.inline.com Research and Development InLine investgated needs for any customer: Flexible system for growth purposes Something to integrate with contact managers Something with the ability to integrate Analog and VoIP Extensions The ability to record calls and log the calls for reporting The ability to manage the entire system from one location Hosted PBX functions for redundancy and disaster planning

6. www.inline.com VoiceOverIP Solutions 16 Word Description of VoIP 16 Word Description of VoIP The process of digitizing, transmitting, receiving and reconstructing analog voice signals over a digital data network. VoiceOver.. VoiceOver.. Public Switched Telephone Networks to Packet Based Telephone Networks. Analog Lines, T1s and PRIs, Internet (Standard Wire, Fiber, Wireless) … Extend your investment in technology Extend your investment in technology Popular switches and fiber throughout a network have paved the way for a stable solutions Harnessing and Taming the Bandwidth Harnessing and Taming the Bandwidth Networks are carrying data, email, webservers, applications, databases AND NOW video, surveillance and voice traffic

7. www.inline.com VoIP Solutions Two types of VoiceOverIP: OnSite – Phone System on premises Hosted – Phone System CoLocated Elsewhere

8. www.inline.com VoIP Solutions HostedOnSite Capital Expense IP Phones and router No system or infrastructure System purchase averages $25 – $100K Upgrades or New Features No new capital investment Browser based New investment Installation required Remote User Features Work from any Internet connection High Speed Access Custom network design Special equipment Facilities/Reach Network Access Customer premises management Disaster Recovery/SLAs Reliability of network and platform IP allows instantaneous re- routing of traffic Loss of service outages possible Must purchase extra equipment for redundancy Telephones IP, analog, and digital Operational Expense Office Administrator tool

9. www.inline.com VoiceOverIP Solutions Protocols and Standards H.323, G.711, G.723, Skinny, SIP … TypePrimary UsesInformationQuality H.323 Voice and VideoWidely Used and Industry Standard Good G.711 VoiceHeavy load, great for LAN use Excellent G.723.1 VoiceLight configuration load but cell quality Fair to Good Skinny Voice and Some Video Cisco Proprietary and Expensive Good to Excellent SIP Voice and VideoTrends to take over as standard Excellent

10. www.inline.com Hosted OnSite VoiceOverIP Solutions Integrated

11. www.inline.com VoiceOverIP Solutions Common Reasons for Switching to Hosted Platform Reduce Long Distance Current system expansion costly Brings the office home Common Problems during Installation and Migration Data network found to be overloaded Critical analog devices float to surface (Fax, modem, etc) User Training Void

12. www.inline.com InLine and VoIP VoiceOver quality not as good as PSTN lines Managed SwitchesManaged Switches Internet alone has no QoSInternet alone has no QoS Traffic studies and monitoring can uncover bottle-necksTraffic studies and monitoring can uncover bottle-necks No more long distance charges World is not ready yetWorld is not ready yet True for your networkTrue for your network Anyone can intercept my call Although standards for VoIP are being accepted there are many forms of encryptionAlthough standards for VoIP are being accepted there are many forms of encryption I can plug a phone in anywhere and talk Your network is protected and firewalledYour network is protected and firewalled Someone elses network is protectedSomeone elses network is protected

13. www.inline.com InLine and VoIPImplementationVoice Network Cabling Hosting & Co-Location Support Video Surveillance Wireless CLEC ISP Application Development

14. www.inline.com InLine and VoIP InLines synergistic view added depth Single vendor for all features Single enclosure Unmatched Scalability Efficient use of VoiceMail Ports MultiSite Configuration Tool Native Exchange Integration Powerful Built-in Reporting Tools VoIP Scalability and Non-Switch Specific Efficient Use of Analog Devices Software Developer Kit Available for Custom Apps Custom call-center provisions (HelpDesk, etc)

15. www.inline.com InLine and VoIP InLine and Altigen Team Up InLines Altigen Team has been installing solutions for customers since 1995. Solutions range from 6 Extensions to over 150 hybrid with analog and VoIP. Connecting businesses in Birmingham to Montgomery, operators in Huntsville answer calls from Mobile, VoIP conferences between Germany and Tuscaloosa. InLine has the ability to manage the network from end to end due to our CLEC status, trained personnel and centralized helpdesk. InLine provided the expertise to seamlessly integrate into Exchange, ACT!, Goldmine, Outlook and CRM for true desktop integration.

16. www.inline.com InLine and VoIP California HQ Home Accountant Asia Plant Nashville Office Birmingham Office CEOs Beach House IP PBX

17. www.inline.com InLine and VoIP Value Added Services to include: Custom application package integration Custom application package integration Network topology and QoS Strategies Network topology and QoS Strategies Redundant circuits in our Data Center Redundant circuits in our Data Center Disaster Planning Consultation Disaster Planning Consultation Other requests not mentioned …… Other requests not mentioned ……

18. www.inline.com Conclusion Data Manage- ment Video Voice Web Internet

19. www.inline.com VoIP Solutions We need VoIP integrated into our system, what do you need to know to give me a quote?

20. www.inline.com VoIP Solutions How many extensions do you need? How many long distance minutes are you currently using and at what rate? Would you benefit from a centralized dialing plan? How much are you currently spending on telephone system support? Solutions will vary for different locations and school systems.

21. www.InLine.com

22. www.inline.com Questions and Answers Your Turn !!!!!!