Presentation on theme: "Complex problems. EXPERT ADVICE. Western Pennsylvania HFME 2014 Spring Conference Learn from Leadership’s “Missing Manual” David Wildebrandt."— Presentation transcript:
complex problems. EXPERT ADVICE. Western Pennsylvania HFME 2014 Spring Conference Learn from Leadership’s “Missing Manual” David Wildebrandt
2 BRG Introduction Healthcare Provider Practice Areas Clinical Economics Corporate Compliance Financial Advisory Disputes and Investigations Healthcare Policy and Reform Hospital Performance Improvement Healthcare Construction Berkeley Research Group (BRG) is an expert services consulting firm with over 400 professionals and 19 offices. BRG’s Healthcare consultants have worked on engagements at hospitals and health systems throughout the United States.
3 Transformational Performance Improvement BRG helps hospitals improve operating performance and plan for tomorrow’s healthcare environment
Let’s Relate Not Compare
Presentation Objectives When your done you should be able to say………
The Answer is You We are a team of passionate leaders
Our problem is not just
Nor is our issue just the loss of funding
Our challenge is
There is hope! Table exercise
Who will make this happen?
Our People Are we a manufacturer Are we a retail organization Aren’t we really a service organization “Human beings taking care of human beings”
Leadership :Who volunteers ?
Leadership’s Missing Manual 1.Create & communicate vision & strategy 2.Create a true sense of urgency 3.Create “the team” 4.Empower team to remove obstacles 5.Find short term wins 6.Win over their HEARTS & Minds 7.Hardwire the Culture
Describe the “Big Picture”
“If you don’t know where you’re going, you might end up someplace else.”
Which way do you go? Group Activity
Set the bar low enough and everyone is exceptional
2. Create a true sense of urgency To change you need a true Sense of Urgency – Take ACTION - Make something important happen TODAY – Shed low priority activities to move faster and smarter NOW
Albert Einstein “Vision without execution is a hallucination.”
Leadership’s “Missing Manual” 3. Create the guiding team It’s all about the “team” J Kotter
Everyone must contribute
How we are accomplishing it
Leadership’s “Missing Manual” 4. Empower team to remove obstacles – Align team with vision – Tight-loose-tight – “Make it happen” – Take risks- use some non-traditional thinking or don’t do what you’ve always done
“Coach the Team”
Conflict is painful
“The difference between involvement and commitment is like bacon and eggs. The chicken is involved but the pig is committed.”
5. Find short term wins Identify early wins & tell over & over Reward and Recognition
Leadership’s “ Missing Manual” 6. Win over their HEARTS & Minds Check you ego at the door
All administration cares about is ________.
“A true expert learns from others mistakes and not their own” Learn what NOT to do
“People don’t care how much you know until they know how much you care.” John Maxwell Aim For the Heart ……….
Visibility Purposeful Rounding Hardwire into your schedule Follow up on feedback
Do you have Blind Spots
Leadership’s “Missing Manual” 7.Hardwire culture with systems & accountability J Kotter
Improve results by avoiding performance punishment
Responsibility & Authority Authority can be defined by an organizational chart
The Problem with Authority… Problems do not self organize into our organizational charts. V
Look back at the end of the year not the end of the week
Perseverance… Even the Pros Mess Up
What is the end game?
American Hospital Association Survey 55% of patient’s entering hospitals feel something bad will happen to them
Gallup Perception Poll September 2011 Health Care third from the bottom IRS Oil and Gas Industry Good news- we are up one spot!
How do we stay connected to the patient?
Have you lost connection to the patient? …… to your team?
Will I have an impact
Can you think about health care finance differently? We are ensuring the future of health delivery