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New Jersey-what didnt work: One Ease E-Link (OEL) or Why is true integration of Human Services using IT – based interoperability so elusive? 4th SOC Conference.

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Presentation on theme: "New Jersey-what didnt work: One Ease E-Link (OEL) or Why is true integration of Human Services using IT – based interoperability so elusive? 4th SOC Conference."— Presentation transcript:

1 New Jersey-what didnt work: One Ease E-Link (OEL) or Why is true integration of Human Services using IT – based interoperability so elusive? 4th SOC Conference Jan ,2009 William G Kowalski

2 Parallels ? Bar code invented Bar code invented First time used in a store First time used in a store

3 Parallels ? continued 1965: fax machine became available to the public 1965: fax machine became available to the public Cost: several thousand dollars Cost: several thousand dollars Network: a few machines Network: a few machines Cost: 50 dollars Cost: 50 dollars Network: 18 million machines Network: 18 million machines

4 Background Year – 1995 Year – 1995 Name - One Ease E –Link Name - One Ease E –Link Funding – 14.7 M Funding – 14.7 M

5 Tenets Access/Consumer - Centric Access/Consumer - Centric Empowerment/Users Empowerment/Users Tools/Management Tools/Management Industry Standards Industry Standards Cutting (Bleeding) Edge Cutting (Bleeding) Edge Shared Data Base Shared Data Base

6 Obstacles 15 obstacles that are relevant to just about any human services interoperability project 15 obstacles that are relevant to just about any human services interoperability project

7 15 Obstacles 1 - Lack of leadership buy- in 1 - Lack of leadership buy- in 2 - Confidentiality concerns 2 - Confidentiality concerns 3 – Resistance to change 3 – Resistance to change 4 - Territoriality 4 - Territoriality 5 – Service silos 5 – Service silos 6 – Collaboration concerns 6 – Collaboration concerns

8 15 Obstacles continued 7 - Training needed 7 - Training needed 8 - Security demands 8 - Security demands 9 - Application integration 9 - Application integration 10 - Maintaining legacy systems 10 - Maintaining legacy systems 11 - Rapid change 11 - Rapid change 12 - Federal funding policies 12 - Federal funding policies

9 15 Obstacles continued 13 - Limited resources 13 - Limited resources 14 - Labor shortage 14 - Labor shortage 15 - Scope 15 - Scope

10 Postmortem An enlarged scope Governance failure

11 Human Services 2.0 Vision Map In the 1890s,Robert Louis Stevenson persuaded the tribal chiefs of Samoa to cut a road through the wilderness. When it was opened, Stevenson said: In the 1890s,Robert Louis Stevenson persuaded the tribal chiefs of Samoa to cut a road through the wilderness. When it was opened, Stevenson said:

12 Our road is not built to last a thousand years, yet in a sense it is. When a road is once built,it is a strange thing how it collects traffic, how every year as it goes on, more and more people are found to walk thereon, and others are raised up to repair and perpetuate it


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