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EFFECTIVE COMMUNICATION AND THE NURSING PROCESS. COMMUNUCATION the exchange of information the exchange of information a vital part of everyday life a.

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Presentation on theme: "EFFECTIVE COMMUNICATION AND THE NURSING PROCESS. COMMUNUCATION the exchange of information the exchange of information a vital part of everyday life a."— Presentation transcript:

1 EFFECTIVE COMMUNICATION AND THE NURSING PROCESS

2 COMMUNUCATION the exchange of information the exchange of information a vital part of everyday life a vital part of everyday life

3 PURPOSES OF COMMUNICATION to inquire to inquire to inform to inform to persuade to persuade to develop rapport to develop rapport

4 COMMUNICATION GOALS Obtain useful information Obtain useful information Facilitate patient understanding Facilitate patient understanding Provide information and Provide information and problem-solving skills problem-solving skills Encourage acceptance of responsibility Encourage acceptance of responsibility Foster independence Foster independence Relieve stress Relieve stress Develop trust Develop trust

5 COMMUNICATION IN NURSING Nurses communicate when: assessing patient needs assessing patient needs planning care planning care implementing care implementing care evaluating care evaluating care

6 Effective Communication Requires: a caring and respectful attitude a caring and respectful attitude being an expert listener being an expert listener maintaining confidentiality maintaining confidentiality being considerate and courteous being considerate and courteous preserving self-respect preserving self-respect aiming for understanding aiming for understanding

7 Effective Communication: the 6 Cs Clear Clear Complete Complete Concise Concise Consistent Consistent Correct Correct Courteous Courteous

8 THE HELPING RELATIONSHIP The helper demonstrates: caring caring hope hope sensitivity sensitivity empathy empathy unconditional positive regard unconditional positive regard empowerment empowerment

9 CHARACTERISTICS OF THE HELPING RELATIONSHIP focused on the needs of the patient focused on the needs of the patient goal-oriented and purposeful goal-oriented and purposeful time limited time limited

10 PHASES OF THE HELPING RELATIONSHIP Orientation Phase Orientation Phase Working Phase Working Phase Termination Phase Termination Phase

11 ORIENTATION PHASE getting to know you phase getting to know you phase sets tone sets tone introductions introductions explain roles explain roles agreement reached on goals/contract agreement reached on goals/contract trust develops gradually trust develops gradually

12 WORKING PHASE identification of the problem(s) identification of the problem(s) nurse models and teaches nurse models and teaches effective problem-solving skills effective problem-solving skills patient diligently practices these skills patient diligently practices these skills the overall goal is facilitating growth and change through use of the nursing process the overall goal is facilitating growth and change through use of the nursing process A- assessment A- assessment P- planning P- planning I- intervention I- intervention E- evaluation E- evaluation

13 TERMINATION PHASE review and summary of goals met/unmet review and summary of goals met/unmet acknowledging feelings acknowledging feelings about termination about termination ideally results in resolution of the identified problem(s) ideally results in resolution of the identified problem(s)

14 Throughout all these phases, the patient is wanting to know what changes do I need to make in my life, and how will I cope with Throughout all these phases, the patient is wanting to know what changes do I need to make in my life, and how will I cope with these changes. these changes.


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