Presentation on theme: "Obj. 2.06 Describe the uses of grades and standards in marketing."— Presentation transcript:
Obj Describe the uses of grades and standards in marketing
Why learn about Standards and Grades? How do Standards and Grades affect YOU? Grades and Standards
What did you eat for Breakfast or Lunch? Grades and Standards
How did Grades and Standards affect your food? Milk Inspected Eggs Quality Fresh Fruit Appearance and Condition Grades and Standards
WHAT ARE GRADES AND STANDARDS? = measures of product quality. Standards = statements that specify a product’s size, contents, and/or quality; used as a basis for comparing or judging goods or services Grades = are ratings assigned to products that tell to what extent standards
Other Examples of How Companies Use Grades and Standards Specific tire sizes to fit our specific cars ALL children’s fever- reducing medicine contains: same ingredients same doses (regardless of what brand it is)
Other Examples of How Companies Use Grades and Standards Movies: – Ratings Rated: R Restaurants: –Ratings Andy’s Rated: 97.5
REVIEW Grades: Ratings assigned to products that tell to what extent standards were met Standards: Specifications that are used as a basis for comparing or judging goods or services
INTERRELATIONSHIP BETWEEN GRADES AND STANDARDS Standards are set. Each product is rated against these preset standards and assigned a grade. Products that don’t meet the lowest standard are scrapped, reworked or sold at a discounted price. Example: School grading system – standards are set. You have to do this to earn an “A” in this class. Your work is compared to the standards and your grade is determined.
Grades and Standards What are some standards being used in your classes? A = Excellent! What do you have to do to earn a good grade?
Grades and Standards These requirements now become your standards that the teacher uses as her evaluation tool Your work compared to standards = GRADE
Grades and Standards How do Businesses use Grades and Standards? – Standards are set – Products are rated against standards and assigned a grade
Grades and Standards Why do we use grades and standards? – To make sure products are reliable – How to use a product correctly and safely – Where certain products can be sold
WHY ARE STANDARDS USED? Standards are used to establish uniform, consistent products. Example: CD’s made in the USA, Japan, and Mexico all have to fit into the same disc player
GRADES AND STANDARDS CAN INDICATE… How the product can be used – Ex. Grades on milk and motor oil Where the product will be sold – Ex. Gap, Inc. places higher quality clothes at the Gap and their lower grade clothing at Old Navy How much the product will cost its buyer – Ex. Buyers will pay more for top grade Who the user can/should be – Ex. Movie ratings indicate the audience: G, PG, PG13, and R
Grades and Standards How do Grades and Standards aid in the buying and selling process? Speeds things up! G&S facilitate trade as buyers know what they will receive without physically handling or seeing the product. Consumers do not have to inspect. G&S tell them what products rank higher than others.
GRADES AND STANDARDS AID BUYING AND SELLING Their use speeds up the process because consumers can buy products without having to inspect Consumers rely on grades and standards for product information
Grades and Standards What do businesses do with products that fail to meet lowest standards? – Products are disposed of or revamped
Grades and Standards Do you think the GAP will offer low standard clothes at their store? NO! What would the GAP do with these clothes? Sell at Outlet or Old Navy
Grades and Standards What are 4 types of standards that businesses use? 2. Quality -ex. no returns or defective products 1. Quantity - ex. how much will be produced in 1 day 3. Time -ex. how many products can be made per hour 4. Cost -ex. how much do the products cost to make
Identify examples of graded products. 1.What is graded according to its octane rating? 2.What is graded according to hardwood and softwood? 3.Prime, choice, and select grades refer to what product? 4.This grades for bacteria count, odor, and taste in what product? 5.This product is assigned numbers according to its thickness. 6.This product is graded according to its carbon and sulfur content. 7.This product is graded for profanity, violence, and nudity. 8.This product is graded for adult content, especially violence and blood.
WHO SETS GRADES AND STANDARDS? Government agencies – Ex. FDA – food and drugs, FCA – communication, County Health Dept. - restaurants Trade and professional organizations (to promote product safety) – Ex. AAA - motels Businesses – Ex. McDonalds buns have an exact size and color, Ford requires suppliers to meet certain standards when making “Q1” parts.
EXAMPLE - EGGS STANDARDS FOR QUALITY OF INDIVIDUAL SHELL EGGS – Individual eggs with clean unbroken shells. – Individual eggs with stained or dirty, unbroken shells. – Individual eggs with checked, cracked or broken shells. STANDARDS AND WEIGHT CLASSES FOR WHOLESALE GRADES OF SHELL EGGS MARKING OF CONSUMER RECEPTACLES OF SHELL EGGS
How are grades & standards important in a Global Market? Improved Grades and Standards (G&S) have the potential to increase trade by improving the flow and consistency –By using certain requirements, products are known safe to use internationally. –The standard is known as 1S0 9000
GRADES & STANDARDS IN GLOBAL TRADE The ISO 9000 are international standards for quality This standard guarantees that manufacturers have meet certain requirements for producing and shipping their products
What is a warranty? Warranty is a defined promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
4 types of Warranties Express – specific statement Implied – A toaster should toast Full – covers ENTIRE product Limited – only certain repairs/parts covered
Types of warranties Express Warranty Defined as promises expressed in a specific statement concerning the quality of the product – Can be written or oral Implied Warranty Defined as an unwritten, unstated warranty understood by the consumer and the seller that a product will perform as expected – The product will do what it is designed and recommended to do
Types of warranties Full Warranty Defined as warranties that cover the entire product – If the product doesn’t work it must be made good in a reasonable time if not the customer can choose a replacement or refund – No time limits on implied warranties – The customer need only notify the warrantor in order to obtain repairs Limited Warranty Defined as warranties that do not contain the provisions of full warranties, may cover only certain repairs or specific parts
What is a guarantee? Defined as a promise made by the seller to the consumer that the seller will refund the consumer’s purchase price if the product doesn’t perform as expected. AKA – “Money-back guarantees” While warranties usually apply to goods, guarantees are given for both goods and services
Characteristics of an effective guarantee Unconditional – No conditions for the customer to meet Understandable – Clear language and no difficulty understanding the promises Easy for the customer to implement – Not a lot of forms, people to see, and different locations Easy for the customer to collect – When possible money should be refunded on the spot
Purposes of warranties and guarantees To reassure prospective customers To protect the producer and seller To gain repeat customers To increase sales To use as a promotional tool To use as a competitive tool To use as a image builder
BENEFITS OF WARRANTIES AND GUARANTEES Consumer Benefits Reduced anxiety about purchases Free repairs Service information Legal recourse Business Benefits A customer-oriented focus Establishment of clear standards Feedback from customers Increased profits
WHY ARE WARRANTIES & GUARANTEES REGULATED & CONTROLLED BY THE LAW? They can cause problems for producers – Consumers misuse the product – Customers expect problems to be fixed that are not under warranty There have been times when companies have “guaranteed” their products without living up to the terms of the warranty or guarantee and the customer was cheated.
MAGNUSON-MOSS WARRANTY ACT OF 1975 This Act provides guidelines for businesses offering warranties and guarantees with their product. – Protects consumers – Makes warranties stronger & easier for consumers to understand – Covers all consumer products & requires marketers to provide product information to consumers even before they make the purchase – FTC has the authority to regulate warranties on products that sell for more than $15
PRODUCT LIABILITY Product liability is the area of law in which manufacturers, distributors, suppliers, retailers, and others who make products available to the public are held responsible for the injuries those products cause. 3 major types of claims: – manufacturing defect – design defect – a failure to warn (also known as marketing defects)
PRODUCT RECALLS A product recall is a request to return to the maker a batch or an entire production run of a product, usually due to the discovery of safety issues. The recall is an effort to limit liability (which can cause costly legal penalties & damage in reputation) Recalls are costly to a company because they often entail replacing the recalled product or paying for damage caused by use, although possibly less costly than consequential costs caused by damage to brand name and reduced trust in the manufacturer
PRODUCT RECALL AGENCIES US Coast Guard: Marine vehicles and related products (e.g. boats, personal watercraft, life jackets) US Coast Guard Consumer Product Safety Commission (CPSC): Consumer products (e.g. toys, household goods, bicycles, off-road vehicles, etc.) Consumer Product Safety Commission Environmental Protection Agency (EPA): Pesticides, fertilizers, and anything harmful to the environment Environmental Protection Agency Federal Aviation Administration (FAA): Aircraft Federal Aviation Administration Food and Drug Administration (FDA): Food, pharmaceutical drugs, health supplements, cosmetics. Food and Drug Administration United States Department of Agriculture (USDA): Meat, poultry, eggs. United States Department of Agriculture National Highway Traffic Safety Administration (NHTSA): On- road vehicles and related products (e.g. cars, trucks, vans, recreational vehicles, motorcycles, tires, motorcycle helmets, children's safety seats) National Highway Traffic Safety Administration
BP ACTIVITY – DUE….? Use the Internet to locate information about a recent case involving the Consumer Product Safety Commission (CPSC). Record the following information: Name of the company Nature of the product safety issue Outcome of the case You will present your findings to the class