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Method of Research Qualitative approach –Single Case Study –Semi-structured Interviews –On-site Observations (6 Weeks) –Secondary Data.

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Presentation on theme: "Method of Research Qualitative approach –Single Case Study –Semi-structured Interviews –On-site Observations (6 Weeks) –Secondary Data."— Presentation transcript:

1 Method of Research Qualitative approach –Single Case Study –Semi-structured Interviews –On-site Observations (6 Weeks) –Secondary Data

2 Case Study: Buckman Laboratories Organizational Background Manufacturer of specialist chemicals for aqueous industrial systems $300 million company (Sept 1999) International – 102 countries 1000 specialty chemicals

3 K’NETIX® Customer knowledge Competitive intelligence Process knowledge Product knowledge

4 Corporate Knowledge Factual corporate knowledge –Technological know-how –Market know-how Behavioral corporate knowledge –Social interaction of individuals and organizations Proprietary knowledge –Codified

5 KM Development Historical ( ) –International expansion –Problem-solving –Knowledge vision Transformative ( ) –Knowledge sharing –Organizational learning

6 Analysis of Infrastructure Knowledge Architecture –Elements: humans, organizational entities, documents, books, other knowledge repositories, and operating entities –Process: Knowledge Management Transfer Department –K’Netix®: connecting knowledge suppliers and users worldwide Organizational Knowledge Repository (Memory) –K’Netix®: electronic forums, bulletin boards, virtual conference rooms, libraries, and

7 Analysis of Infostructure Knowledge sharing process

8 Analysis of Infostructure Global Access –Region-focus Forums TechForum (US) EuroForum (Europe) LatinoForum (Latin America) AAAForum (Asia, Australia, & Africa)


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