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BSBREL401A Establish business networks COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD.

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Presentation on theme: "BSBREL401A Establish business networks COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD."— Presentation transcript:

1 BSBREL401A Establish business networks COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD

2 College for Law and Justice Administration v1/Aug 07 2 UNIT DESCRIPTIONS BSBREL401A Establish networks This unit covers the skills and knowledge required to develop and maintain effective workplace relationships and networks.

3 College for Law and Justice Administration v1/Aug 07 3 ASSESSMENT TASKS Assessment Task 1: Personal Network Assessment Task 2: Networking Plan Assessment Task 3: Promotional Plan Assessment Task 4: Theory Quiz

4 College for Law and Justice Administration v1/Aug 07 4 LESSON OVERVIEW Topic One: Develop and maintain business networks  Networking types  Networking strategies  Networking opportunities Topic Two: Develop and maintain business relationships  Developing trust and confidence  Negotiation skills Topic Three: Promote the relationship  Strategies for promotion  Presentation skills for communicating goals and objectives

5 College for Law and Justice Administration v1/Aug 07 5 TOPIC ONE: CRIMINAL LAW AND PROCEDURE TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS

6 College for Law and Justice Administration v1/Aug 07 6 TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS What is networking? Network: formal or informal web of relationships inside and outside your organisation. Networking: a way of developing your skills and knowledge, expanding your sphere of influence and increasing your sources of information through the people you associate with.

7 College for Law and Justice Administration v1/Aug 07 7 TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Why network? To increase offender arrests To find new police resources and expertise To find new ideas To pursue a offenders interstate and overseas To learn and develop yourself To gain new perspectives on investigative techniques To find a new position or promotion To create new projects or initiatives

8 College for Law and Justice Administration V2/Aug 10 8 TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Networking types The loner  Believes the job is better done themselves The socialiser  Wide circle of friends, but knows little about each one The user  Focused on selling, taking, bargaining, and keeping score The relationship builder or networker  Thinks about what they can give rather than what they can get ACTIVITY -  Your networking type

9 College for Law and Justice Administration v1/Aug 07 9 TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Networking strategies Distributing materials  Business cards are one of the most valuable tools you can use for networking.  They should be easy to read and include a minimum of name, address, and daytime phone numbers.  FACE BOOK, TWITTER AND YOU TUBE – all used by NSW Police

10 College for Law and Justice Administration v1/Aug TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Networking strategies cont. Information sharing  Learn the art of asking well structured questions in return for quality responses, and know how to answer questions in order to effectively give information away. Maintain contact Set aside at least 15 to 30 minutes a day to maintain your contacts. keep the method of communication personal (no group s). Show a genuine interest in people.

11 College for Law and Justice Administration v1/Aug TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Networking opportunities Networking opportunities can arise literally anywhere. For business networking, common opportunities arise in:  Conferences  Seminars  Meetings  Social events Building networks  Go for quality rather than quantity

12 College for Law and Justice Administration v1/Aug TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Communication of network information Police managers use an extensive network of contacts throughout the organisation to disseminate information and knowledge more effectively. An alternative approach: establish a formal feedback conference system where information on key aspects of an organisation’s business can be gathered and shared. Maintenance of professional networks Professional networks are beneficial for areas in an organisation that lack expertise, but are needed for decision making, problem solving, support, or just the acquisition of knowledge.

13 College for Law and Justice Administration v1/Aug TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Characteristics of effective networks Size  More potential for support. Strength  Increase the likelihood that people will support each other. Diversity  Supply a wide range of information and ideas, and offers a larger area of support. Quality  Make sure the people you network with are skilled, smart, and influential.

14 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Click here to open more information

15 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Developing business relationships Gives you the opportunity for sharing of information and resources Gaining trust and confidence Trust is an essential element in a quality relationship Five components to trust:  Integrity  Competence  Consistency  Loyalty  Openness

16 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Gaining trust and confidence cont. Trust develops in three stages:  Deterrence-based trust – people do things because of fear of punishment.  Knowledge-based trust – people know each other well enough to predict each other’s behaviour.  Identification-based trust – people identify with each other and build trust on empathy and shared values.

17 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Negotiation skills The aim of negotiation is to reach a solution that benefits both parties. Negotiation types:  Avoiding  Accommodating  Competing  Collaborating COMPETING Win-Lose AVOIDING Lose-Lose COLLABORATING Win-Win ACCOMMODATING Lose-Win AssertiveAssertive Co-operative COMPROMISE

18 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Negotiation skills cont. Negotiation phases:  Preparation  Opening  Discussion  Closing Assertiveness is an indispensable quality in negotiation. ACTIVITY -  What does assertiveness mean to a police officer? Is it the same as using force?

19 College for Law and Justice Administration v1/Aug TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Negotiation skills cont. Observe the other person’s non-verbal cues, but also observe your own to ensure you are sending the right message. Problem solving Can become a large part of the negotiation process. Problem solving techniques need to be used in order to achieve the best outcomes, with the least amount conflict. S.A.R.A – Scan, Analyse, Respond, Assessment

20 College for Law and Justice Administration v1/Aug TOPIC THREE: PROMOTE THE RELATIONSHIP More info

21 College for Law and Justice Administration v1/Aug TOPIC THREE: PROMOTE THE ORGANISATION Strategies for promotion Evolution of promoting a product: Advertising – website – media releases Services Interactivity – public relations - media Branding – uniforms etc Word-of-mouth Sponsorship AttentionInterestDesireAction

22 College for Law and Justice Administration v1/Aug TOPIC THREE: PROMOTE THE RELATIONSHIP Presentation skills for communication goals Speaking skills  Keep your message brief but clear  Bridging technique used to change the topic of a conversation/interview Brief response to the question A bridging statement A new track

23 College for Law and Justice Administration v1/Aug TOPIC THREE: PROMOTE THE ORGANISATION Feedback to improve relationship activities Focus on:  The accuracy and sufficiency of information  Benefits to the organisation  Impact of message  Use of media  Liaison with networks  Appropriateness of audience  Participation of minority groups

24 END OF LESSON College for Law and Justice Administration v1/Aug 07 24


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