Presentation on theme: "Delacon's Phone Lead Tracker August 2008. How it Works Each one of your clients on your website is given a 1300/1800 number that is placed on their listing."— Presentation transcript:
How it Works Each one of your clients on your website is given a 1300/1800 number that is placed on their listing. This number pushes the call to Delacon’s hosted IVR which answers the call with the following message: “Transferring you to abc company now…” The call is then transferred to the relevant client.
How it Works Your client's phone then rings and using the call whisper feature, your client will hear, “Another lead from 'abc company'…” Once the whisper is completed the call commences.
How it Works An email is sent at the completion of every call received by your client. The email contains the following information: Call result – Answered, unanswered, busy etc. Phone number that the call came from (this is provided even if the caller hangs up before speaking to anyone). Time and date of the call Duration of the call (optional)
How it Works Message Collection If your client missed a call because the line is busy or engaged, the IVR will take a voice message and automatically send the message as a sound file to a specified email address.
How it Works The emails are extremely powerful. The emails conclusively demonstrate ROI The emails display the caller’s phone number, even if they hang up before being answered or without leaving a message The emails reinforce branding through frequency
How it Works Web Interface Delacon provides a simple web interface that allows you to add or remove your clients as required, and you can have multiple email addresses to send the emails to.
How it Works Reporting Delacon can upload daily call records so that you can bill and report the call information to your network.
Other Features Due to the flexibility of the solution and our in-house expertise Delacon can customise the Phone Lead Tracker as required. Some other features that you may want to consider are offered below: Individual client interface will allow you to: Set time of day routing Select where you would like emails and messages to be sent (there is no limit on how many email addresses we send to) Personalise your message bank sms notification of calls and/or voice messages Touch-to-Talk Speech recognition
Benefits of using Delacon Proven solution that is working successfully for many companies Proven service and after-sale care Specialist provider of phone lead tracking for the advertising market Happy to provide volume discounts across the dual arrangement Our hosted solution means that Delacon maintains the technology and can scale as required.
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