Presentation on theme: "Using Data to Improve Customer Service Resolution using RAMM GIS Presented by Simon Gough (Roading Asset Manager) Acknowledgements to my co-writer: Hilton."— Presentation transcript:
Using Data to Improve Customer Service Resolution using RAMM GIS Presented by Simon Gough (Roading Asset Manager) Acknowledgements to my co-writer: Hilton Ward (Roading Engineering Assistant)
Completed Work Programmed Maintenance Reseals Programme Rehab Programme Assets Locations Historical CRMs Major Projects Aerial Photography Upcoming Events Minor Improvements Property Data Patrol Truck Locations Cyclic Grading Last Date Inspected Utility Works Customer Data Routine Work Cycle Times State Highway Works Emergency Updates Background Reference Data Travel Times
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