Presentation is loading. Please wait.

Presentation is loading. Please wait.

To provide an efficient and effective, customer focussed housing needs service. To encourage independent living whilst supporting vulnerable customers,

Similar presentations


Presentation on theme: "To provide an efficient and effective, customer focussed housing needs service. To encourage independent living whilst supporting vulnerable customers,"— Presentation transcript:

1 To provide an efficient and effective, customer focussed housing needs service. To encourage independent living whilst supporting vulnerable customers, through delivery of housing options in partnership with our stakeholders. We will deliver this through a phased programme over 2 years, making the best use of available resources. Mission People Finance Accommodation Supply 1. Implement effective communication process/plan 2. Review process driven org. change, cost (HA, Procure, Move-on) & implement 3. Consult & implement Start+ and Procurement (Implementation October) PS/PMOngoing PS Mar/Sep 08 Jun/Oct 08 4. Review 16/17 homelessness arrangementsLCTBD 5. Determine training needs, plan and resources (costed)LCTBD 1. Secure sufficient private sector accom. to meet anticipated demand (inc. qualifying offers & solutions) LCSep 08 2. Improve & implement use and access to Hostel accom. (move on : move in) PS/EI Jul/Oct 08 3. Develop additional hostel resources to meet demand generally and for specific need groups PSJun 09 4. Review & develop opportunities, innovation & engage with all partners to optimise perm. accom. supply HCOngoing Process1. Define & implement initial customer reception streamlined processesFS Jun/Oct 082. Define & implement new ‘housing solutions’ processes (post HA review)LC May/Oct 083. Review and interface streamlined homelessness duty with revised housing solutions EA Jun/Aug 08 4. Develop unified organisation and processes for procurement and allocation of Priv. Sect. accom. LC May/Sep08 5. Review, define & develop new youth homelessness arrangements (inc. crash pad extn., referral protocol, SP review, supported lodgings, Monks Park) PS service req. HC interim TBD Ongoing 1. Develop investment business cases (spend-to-save) a.Technology (e.g. workflow, mobile, forms) b.Procurement c.Prevention (housing solutions) transition d.Organisational structure e.Stakeholder investment (e.g. pump-priming) f.Attracting LAA or other funding streams g.Training & development (potentially backfilling) JD/IBTBD Housing Needs Improvement Plan V6 10 June 2008 Green Amber Red A B C D Item Completed

2 Corporate Organisation 5. Brief & engage key Members in proposed changes to Housing Needs delivery & organisation (Policy Coordination Group) 1. Brief all members/stakeholders of new arrangements PSMar 08 LCJun 08 2. Manage Exec. & formal internal agreement processesPS/JDMay 08 3. Implement broad involvement in new delivery arrangements & align with other corporate strategies JDOngoing 1. Finalise and implement new physical reception structure/sFSJun 08 2. Finalise and implement full (new) front office organisational arrangementsFS/JD/HCJun/Sep 08 Stakeholders (inc Customers) Technology1. Review/ implement housing options/procurement systemLCSep 08 2. Introduce LONSTO queuing system & appointments moduleFSJun 08 3. Review & adapt EDM system to underpin process needHCSep 08 4. Procure and optimise Northgate systems modulesJMAug 08 5. Automate Locata feedback to customersHCTBD 6. Implement new telephone ACD & automationEAJun 08 7. Develop clear ICT strategy to optimise Housing systems & resourcesJM/HCAug 08 1. Develop draft communication strategy to condition expectationsIBJun 08 3. Identify new/revised/respecified partnership arrangements and outcomes: large RSL’s, Hospitals, BHP, DV Advocacy, CHC, BHUG, DePaul Trust, Paradigm Housing, Relate. CAB, Law Centre, BHFC, BASA Estate Agents, BPTRT (?) JDOct 08 E F G H JY LC Oct 08


Download ppt "To provide an efficient and effective, customer focussed housing needs service. To encourage independent living whilst supporting vulnerable customers,"

Similar presentations


Ads by Google