How Ceredigion CC Came To Use The System Geographic nature of County Rural authority, area 180,500 hectares, population 78,000 Lack of written procedures Small EHP base 2 teams headed by EHP Consistency
Implementation Access Internet based procedures, national guidance, available from area offices, allows home working Consistency Standard documents, letters, guidance Process Integration with service request database
Integration With Civica/Flare Templates created within Flare database Guides Officers through procedures with scheduled timescales for action Each template references relevant procedure on EHMS Standard documents generated from Flare database, allows indexing of documents
Benefits Increased confidence of technical staff Consistency Cost savings Time savings Improved performance against targets
EHMS Has Delivered: 50% improvement in officer Confidence 90% improvement in Consistency (internally) in service delivery Delivered an estimated notional £2,000/year saving in less mal- administration/failed cases and more efficient case handling.
Efficiency Because it is online EHMS has immediately enabled joined up working across 2 offices and working from home, reducing unnecessary travel. By providing an online presence, there is more confidence in case handling without management supervision thus making it easier to work remotely
Productivity Gain By delivering the knowledge resources to support managers and officers delivering the service it freed up officer time to focus on the job. This has resulted in an Annual productivity gain of £14,616/year and the ability to use resources more flexibly.