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HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013.

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Presentation on theme: "HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013."— Presentation transcript:

1 HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013

2 Hays Barclays Account Management Team Barclays London Account Delivery Team Barclays Northampton Account Delivery Team Barclays Cardiff Account Delivery Team Barclays Poole Account Delivery Team Barclays Northern Regions Account Delivery Team

3 HAYS BARCLAYS ACCOUNT MANAGEMENT TEAM

4 RESPONSIBILITIES Client Escalation Mark Weller Client Manager Contract Sponsor Account Oversight

5 Jo Lindsay Strategic Engagement Lead Client Escalation Contract Sponsor Support BTR with overall experience and perception through value add solutions Strategic Contract Manager RESPONSIBILITIES

6 Simon Howes Account Director Process Management Vendor Management Services SLA Management Relationship Management BTR Escalations Management Information Barclays Quarterly Reporting Process Management Contractor Escalation RESPONSIBILITIES

7 Jo Green Vendor Manager Process Management Vendor Management Services SLA Management Relationship Management BTR Escalations Management Information Barclays Quarterly Reporting Process Management Contractor Escalation RESPONSIBILITIES

8 Reyadh Mallam-Hassam IR and Solutions Director IR Escalation Knowledge Management Solutions Delivery Thought Leadership

9 RESPONSIBILITIES Charles Clogg and Katy Luetchford IR Team Process Management IR’s Independent Referrals Services Governance Manager – IR’s Compliance Manager – IR’s BTR Engagement – IR’s Escalation – IR’s

10 BARCLAYS LONDON Amit Jain – Dane Luchford – Sarah Reising (UKRBB PPI and Legal Compliance) – Rebecca Berkley (Group Compliance) – Doug Collier – Emma Quirke – Ops Finance Projects Change Projects Technology Hemel Vala – James Skinner – Toni Stockley – Patrik Peshavania – Scott Dance – Compliance Legal HR Risk Sian Davies – Suzi Crathorne – Guillaume Boisselet – Secretarial Taxation PPI Marketing Procurement

11 BARCLAYS NORTHAMPTON Adrian Bedford – Reena Kalby – Jacqueline Jones – Olivia Cheng – HR Marketing Secretarial/Clerical Gina Lombardi – Jim Fowler – Sukhi Kuar– Wendy Turner – Steve Brown – Risk and Compliance Procurement PPI Projects/Technology Finance

12 BARCLAYS CARDIFF Claire Sharpe – Emma Horton – Wendy Turner – Jamie Pennie – Karen Birch – Maria Edwards – Legal PPI Clerical Projects/Technology Finance

13 BARCLAYS POOLE James Whicher – James Graesser – Giles Murphy – Samantha Paterson-Crofts – Victoria Leredde – Tara Pletts – Victoria Leredde – Tara Pletts – HR Projects/Technology PA/Clerical PPI Clerical/Secretarial

14 BARCLAYS NORTHERN REGIONS Chole Stages – Danielle Ramsbottom – Isabel Clark – Lindsay Bell – Lyndsey Morrison – Neelam Sahota – Owen Beilby – Sarah Pierce – Katie Hale – LiverpoolPPI CheshirePPI/Clerical ManchesterMI Violet MiddlesbroughPPI/Clerical Manchester PA Secretarial BirminghamLegal Leeds HR Contact Centre ManchesterHR CoventryClerical ScotlandPPI Laura Taylor –


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