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HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013.

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Presentation on theme: "HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013."— Presentation transcript:

1 HAYS CLIENT SOLUTIONS BARCLAYS ACCOUNT MANAGEMENT STRUCTURE AND CONTACTS October 2013

2 Hays Barclays Account Management Team Barclays London Account Delivery Team Barclays Northampton Account Delivery Team Barclays Cardiff Account Delivery Team Barclays Poole Account Delivery Team Barclays Northern Regions Account Delivery Team

3 HAYS BARCLAYS ACCOUNT MANAGEMENT TEAM

4 RESPONSIBILITIES Client Escalation Mark Weller Client Manager Contract Sponsor Account Oversight

5 Jo Lindsay Strategic Engagement Lead Client Escalation Contract Sponsor Support BTR with overall experience and perception through value add solutions Strategic Contract Manager RESPONSIBILITIES

6 Simon Howes Account Director Process Management Vendor Management Services SLA Management Relationship Management BTR Escalations Management Information Barclays Quarterly Reporting Process Management Contractor Escalation RESPONSIBILITIES

7 Jo Green Vendor Manager Process Management Vendor Management Services SLA Management Relationship Management BTR Escalations Management Information Barclays Quarterly Reporting Process Management Contractor Escalation RESPONSIBILITIES

8 Reyadh Mallam-Hassam IR and Solutions Director IR Escalation Knowledge Management Solutions Delivery Thought Leadership

9 RESPONSIBILITIES Charles Clogg and Katy Luetchford IR Team Process Management IR’s Independent Referrals Services Governance Manager – IR’s Compliance Manager – IR’s BTR Engagement – IR’s Escalation – IR’s

10 BARCLAYS LONDON Amit Jain – 020 3465 0111 Dane Luchford – 0203 465 0111 Sarah Reising (UKRBB PPI and Legal Compliance) – 020 3465 0199 Rebecca Berkley (Group Compliance) – 020 3465 0199 Doug Collier – 020 3465 0121 Emma Quirke – 020 3465 0132 Ops Finance Projects Change Projects Technology Hemel Vala – 020 3465 0111 James Skinner – 020 3465 0140 Toni Stockley – 020 3465 0113 Patrik Peshavania – 020 3465 0111 Scott Dance – 020 3465 0015 Compliance Legal HR Risk Sian Davies – 020 3465 0114 Suzi Crathorne – 020 3465 0138 Guillaume Boisselet – 020 3465 0148 Secretarial Taxation PPI Marketing Procurement

11 BARCLAYS NORTHAMPTON Adrian Bedford – 01908 236597 Reena Kalby – 0121 230 1470 Jacqueline Jones – 01604 621733 Olivia Cheng – 01604 235491 HR Marketing Secretarial/Clerical Gina Lombardi – 0121 212 3301 Jim Fowler – 01908 233721 Sukhi Kuar– 0121 230 1495 Wendy Turner – 0161 228 6206 Steve Brown – 0161 228 6266 Risk and Compliance Procurement PPI Projects/Technology Finance

12 BARCLAYS CARDIFF Claire Sharpe – 0117 9304430 Emma Horton – 0290 233705 Wendy Turner – 0161 228 6266 Jamie Pennie – 02920 371821 Karen Birch – 02320 222422 Maria Edwards – 02320 222422 Legal PPI Clerical Projects/Technology Finance

13 BARCLAYS POOLE James Whicher – 01202 274741 James Graesser – 01202 296543 Giles Murphy – 01202 296543 Samantha Paterson-Crofts – 01202 498873 Victoria Leredde – 01202 552500 Tara Pletts – 01202 552500 Victoria Leredde – 01202 552500 Tara Pletts – 01202 552500 HR Projects/Technology PA/Clerical PPI Clerical/Secretarial

14 BARCLAYS NORTHERN REGIONS Chole Stages – 0151 242 0744 Danielle Ramsbottom – 07734 335179 Isabel Clark – 0161 236 2424 Lindsay Bell – 01642 217817 Lyndsey Morrison – 0161 2362424 Neelam Sahota – 0121 236 6112 Owen Beilby – 01132 003707 Sarah Pierce – 0191 261 3990 Katie Hale – 0161 228 6900 LiverpoolPPI CheshirePPI/Clerical ManchesterMI Violet MiddlesbroughPPI/Clerical Manchester PA Secretarial BirminghamLegal Leeds HR Contact Centre ManchesterHR CoventryClerical ScotlandPPI Laura Taylor – 0141 331 6125


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